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Introducing TTEMA well defined concept with a growing functional footprint

The practice of TEM encompasses the business processes conducted by IT and finance departments to acquire provision and support corporate telecommunications assets. Stated otherwise, telecom expense management is the build-out of services, or the acquisitions of third-party services, to manage the supply chain for telecommunications.  

At the heart of any TEM solution is an automated software platform used by the business or by an external service provider managing a company's telecom invoices and assets. This platform ties into relevant business applications and software (for example, enterprise resource planning - ERP, customer relationship management - CRM, supply chain management - SCM, HR and call accounting) to facilitate the management and payment of carrier invoices. Gartner describes the component services of TEM as:

  • Sourcing — What users buy and at what price.
  • Ordering, provisioning, support — Ensuring the use of structured workflows and authorizations for the commissioning and deployment of telecom assets. This may include help desk operations for ordering, provisioning and break/fix depot repair.
  • Inventory — Scalable, flexible data repository of telecom assets and asset management of mobile devices.
  • Invoice management — Invoice reconciliation (that is, invoice, inventory and contract). This includes the receipt of invoices and treasury services for payment.
  • Usage — The ability to optimize service contracts, track consumption of telecom assets and allocate them to, for example, business units, departments and individuals.
  • Dispute — Ensuring the recovery of credits and managing short-pay and no-pay decisions.
  • Business intelligence — The ability of departments, such as IT and finance, and of business units to generate data that can be acted on. This is achieved by maximizing the value of information from the supporting TEM service components, and drawing on complementary business applications (for example, ERP, HR and SCM).

Additionally, Gartner defines TEM solutions in 3 categories, which are tracked in the MarketScope published on a regular base:

  1. TEM application — The customer acquires applications to improve self-management (applications may be vendor-hosted).
  2. TEM managed service — The customer is primarily self-managed; however, customers gain access to SaaS, and invoice data entry is managed by the vendor.
  3. BPO — This is vendor-managed. The minimal service to be considered BPO includes vendor invoice management, inventory management and dispute management. For mobile environments, this includes ordering and provisioning and generally the most-predominant outsourced function.

Telecom Lifecycle Management Subject Area's

TEM  Subject Area's (Source Gartner)

The assets managed include local and long-distance services, mobile circuits and transport for all corporate facilities, offices and remote workers to enable communications between employees, customers and partners. These assets may include cellular and desktop phones, as well as calling cards.

While Gartner does not include in TEM solutions element management for telecommunications infrastructure such as PBXs and key telephone systems, Internet Protocol telephony equipment, and other voice communications infrastructure and states that element management is covered in a typical network IT engagement, Convergence does include infrastructure expenses in its TTEM offerings.

In the most recent MarketScope it was stated that the future for TEM is to build on its cost-savings legacy and move toward a more value-added service model. Business intelligence will be key to TEM's future, to provide analytics to improve forecasts on spending for technology migrations, support sourcing strategies and negotiations with providers, price benchmarking, and plan usage scenarios for enterprise telecom services.Thanks to its origins in Data Warehousing and Business Intelligence, Convergence’s TEMExpert Business Intelligence solution already provides in the most powerful analytics in the TEM market.

TEM in a Nutshell

Convergence TEM Dienstleitungen im Überblick
TEM oder die Verwaltung von Telekommunikationskosten (Telecom Expense Management) ist heutzutage auf der Agenda vieler Finanz, IT –und Beschaffungsabteilungen. Sie möchten ihre Kosten für Telekommunikationen durch dessen Prüfung, verbesserte Verwaltung der Rechnungen, verbesserte Vertragsverwaltung, TK –Bestandsverwaltung, zeitige TK –Berichte, Tarif –und Gebrauchsoptimierung senken. Convergence ist eine Beratungsorganisation für Telekommunikationen und bietet geleitete Dienstleistungen, wie auch die Auslagerung von Geschäftsprozessen, mit dem Fokus auf die Kosten der Telekommunikationen und die Bestandsverwaltung. Unser vollständiges TTSLM –Portfolio an Dienstleistungen für die Verwaltung von Telekommunikationskosten erfasst: strategische Beschaffungsdienste durch die Analyse der Telekommunikationskosten, Vertragsverhandlungen, RFx –Entwicklung, RFx –Auswertung, Versteigerungen und Vermittlung bei Verträgen. TK – Optimierungsdienste zur Senkung der Telekommunikationskosten erfassen die Rechnungsprüfung, Tarifoptimierung, Optimierung der TK –Netzwerke, Bestandsoptimierung und Einschätzung technologischer Nachrüstung, und erlauben somit die Senkung der Telekommunikationskosten. Geleitete Dienstleistungen senken die Telekommunikationskosten durch technologiebetriebene Verwaltung und erlauben laufende Rechnungsprüfung, Anruf –Buchführung, Berichterstattung, Rechnungskontrolle und automatisierte Prüfung der Telekommunikationen. Das Auslagern von Geschäftsprozessen bietet Ihnen die TEM –Technologie und den Service unserer Beratungsexperten für ausgelagerte Kostenkontrolle und die Verwaltung des Telekommunikations –Aufwandes, und führt somit zur Senkung der Telekommunikationskosten, wie auch zur Senkung operativer Kosten der Verwaltung.

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    TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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    Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
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    Customer Success

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    Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research

    Go to the Analyst Research Information
    Analyst Research


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