There are no translations available.

TEMPOR Portal TEMPOR Enterprise Portal
 
User Login
There are no translations available.

TEM Managed ServicesTotal Telecom Service Lifecycle Management (TTSLM) from Managed Services to BPO

The Convergence TEMPOR and TEMPOR Enterprise portals provide organizations access to the most complete Total Telecom Service Lifecycle Management (TTSLM) platform available. TEM Managed Services and Business Process Outsourcing are team efforts that allow organizations to manage the complete telecom service lifecycle from Auditing and Optimization of current services, Inventory Management, Service Order Management, Expense Validation Management, Invoice Visibility and control, to Business Intelligence fuelled Analytical Reporting of all Fixed Voice, Mobile Voice and Data and Data Communications services. Managed Services and BPO avoid the steep learning curve of implementing an internal TEM solution, include ready access to subject-matter experts and bring sustainable process efficiencies while substantially reducing overall communication costs for any size organization. The collaborative nature of TEM Managed Services and Business Process Outsourcing allow leveraging the strengths of internal and external resources, thus maximizing efficiencies and minimizing expenses.

Telecom Expense Management Business Process Outsourcing

In all recent world-wide analysis of Telecom Expense Management market, leading analyst firms observe that TEM Business Process Outsourcing (BPO) services are now increasingly and broader embraced by organizations than managed services. Managed services offer application functionality and data management, whereas TEM BPO also addresses operational support needs such as provisioning, help desk, dispute management and payment services.

In Convergence’s portfolio of services TEMCare Base stand for SaaS-type managed services whereas TEMCare Advanced and Premium offer increasing levels of Business Process Outsourcing.

Convergence hosts Rivermine software and Convergence Proprietary BillIntelligence™ and TEMExpert™ as the enabling platform to deliver both TEM managed services and TEM Business Process Outsourcing across Europe.

Why TEM Business Process Outsourcing BPO?

Typically, a good TEM Business Process Outsource (BPO) will manage a program for 20-30% less than the company’s internal costs with the added value of: gaining control of telecom expenses, minimizing process costs, maximizing efficiencies, reducing billing errors, meeting Sarbanes-Oxley requirements, and reducing the telecommunications budget through audit and optimization.

As a qualified, proven TEM BPO provider we continually invest in the enhancement and evolution of our entire end-to-end process. Enterprises are often hesitant to outsource their TEM services due to the belief that an outsource relationship adds to the cost of invoice processing.

The Enterprise TEM Environment Cost Control

Telecommunications and network services are one of the top growing operating expenses for most organizations. Containing them requires a number of tools disciplines, which are scarce in most organizations.

Rebilling and Cost Allocation

Accounting for telecom costs and determining departmental charge-backs are time consuming and complicated tasks.

Change Management

Telecommunications networks are continually changing and wireless and data services are rapidly expanding. Telecom operator changes due to mergers and acquisitions drive frequent changes to invoice formats and billing methodologies.

Process Validation

Most enterprises receive large volumes of paper invoices and rely on labor-intensive approaches to process, validate, audit and approve invoices that can lead to late payment penalties and uncontrolled service disconnects.

Data Visibility and Benchmarking

Networks are decentralized and organizations have limited visibility and access to the data needed to understand and optimize telecom expenses. 

For organizations that do not have an effective TEM process (i.e. people, process and technology coordinated in a best-practices approach) the costs are likely to be significant. Large billing errors can be caused by ineffective visibility to the telecom inventory, process inefficiencies, missing changes to billing, and other fundamental TEM disciplines.

Even investing in a TEM software solution does not guarantee success. Consider a comparison to personal financial software such as tax software. Your success in completing, filing, and minimizing your tax liability is dependent upon your knowledge of the tax code as well as your ability to apply the software correctly. Furthermore, the tax software that you used last year does not incorporate changes applicable to this year’s returns. The same can be said for TEM software-only solutions; they are as good as the supporting domain expertise and processes implemented by the enterprise.

A BPO of TEM combines the best-of-breed technology with proven business processes and domain expertise required to provide a successful end-to-end TEM solution.

Contact us to learn more about TEM Managed Services and Business Process Outsourcing.

TEM Managed Services take out the hassle

Die Führungskräfte werden sich im jetzigen Wirtschaftsklima, wie auch in den kommenden Jahren weiterhin mit der Ausgabenverwaltung, mitsamt der galoppierenden Telekommunikationskosten beschäftigen. Die meisten Organisationen verfügen nicht über interne, kompetente Ressourcen, um eine TEM –Initiative, die benötigt wird die Telekommunikationskosten einzudämmen und den Ablauf von TEM –Prozessen zeitgerecht zu halten, zu lancieren.
Die Ausgaben für Telekommunikationen mögen 25 – 50% der IKT –Ausgaben darstellen, entweichen aber kosteneindämmenden Initiativen durch die zunehmende Komplexität der TK –Dienstleistungen.
Die Verwaltung der Telekommunikationen erfordert hochspezialisierte Fachleute mit Kompetenzen und tiefgreifendem Wissen, dass nur durch Erfahrung in einer Vielzahl an TEM –Projekten gewonnen wird. Und die meisten Organisationen werden feststellen, dass Sie nicht über die richtigen Leuten und Ressourcen verfügen, die Verwaltung von Telekommunikationskosten in Gänze oder zu Teil intern auszuführen. Den aufwändigen internen Betriebskosten und komplexen administrativen Problemen der Verwaltung von TK –Rechnungen, Dienstanbieterbeziehungen und der besonders rasanten Entwicklung mobiler Datenübertragungsdienste wird mit einer TEM –Initiative wirksame Zuwendung geboten. Für die Sicherung von Ersparnissen auf schnelle und nachhaltige Art und Weise, ist es aber wichtig, sich dem Ressourcenproblem gleichermaßen zu widmen.
Das ist auch der Grund, dass Convergence ein umfassendes Portfolio geleiteter Dienstleistungen bietet die, die Ausgaben für Sprache, Daten und Mobilfunk verwalten und optimieren, und den Kunden versichern, dass ein Minimum interner Ressourcen dafür genutzt wird.
Unsere TEMCare geleitete Dienstleistungen erlauben Ihnen, die wiederholenden, taktischen Aufgaben die Ihre TEM –Initiative stützen, auszulagern. Wir bieten auch (ausgegliederte) TEMCare geleitete Dienstleistungen für den Einsatz vor Ort oder von Convergence bereitgestellt. Diese DGV –basierte Dienstleistungen garantieren beispiellose Kontrolle und Einsicht in die Ausgaben für Telekommunikationen Ihrer Organisation, während strikte Sicherheits –und Vertraulichkeitsnormen eingehalten werden.
TEMCare geleitete Dienstleistungen setzen bewährte Methoden der Branche ein, legen gemeinschaftliche Prozesse zwischen Convergences und Ihren Ressourcen an und sind, an Ihre individuellen Bedürfnisse und das erforderliche Niveau der Auslagerung anpassbar.
TEMCare geleitete Dienstleistungen sind auf Ergebnisse fokussiert, sorgfältig an die Bedürfnisse und Etats aller Kunden abgestimmt und eliminieren die Schwierigkeiten der Einführung und Aufrechterhaltung Ihrer TEM –Initiative.

TEM Knowledge

  • There are no translations available.

    Select Your Language
    Other countries / languages: please use;computer translation available in footer








    Select your Language

  • There are no translations available.

    TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • There are no translations available.

    Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

    customer_success
    Customer Success

  • There are no translations available.

    Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research


     
    Go to the Analyst Research Information
    Analyst Research

     

     
  • There are no translations available.

    Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.