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TEM Managed Services

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    Inventory Management

    Inventory Management

    Clients benefit from technology-driven services that allow Fixed Voice, Mobile Voice and Data and Data Communications inventory to reside in one centralized database. Read more...

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    Assurance Management

    Assurance Management

    Automation and auditing of commitments, billing, service inventory, market factors, spend and trend variances, configurations and utilization. Read more...

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    Dispute Management

    Dispute Management

    Opens and tracks billing disputes, documents errors, follows up and engages appropriate contacts and escalates when necessary to manage disputes to closure, tracks and reconciles credits. Read more...

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    Invoice Management

    Invoice Management

    With a consolidated view of all fixed, mobile and datacom billing, organizations gain the benefits of operational flexibility and process efficiencies that free them to focus on core competencies. Read more...

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    Sourcing Management

    Sourcing Management

    Enables organizations to negotiate prices, terms and conditions for strategic telecom buying on a cyclical basis,  measures contract and supplier performance. Read more...

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    Business Intelligence

    Business Intelligence

    Empowers you with an unseen level of data access & insight in their telecom environment. This insight brings a quantum leap in your Lifecycle Management performance. Read more...

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    Ordering & Provisioning

    Ordering & Provisioning

    Streamline the requesting and ordering of services & equipment, enabling to create and manage orders for all telecom activities: orders, changes, moves, and disconnects (MACD). Read more...

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    Rebilling & Allocations

    Call Rebilling & Allocations

    Provides in the services to monitor and control usage and infrastructure costs, produces exports, interfaces and reports for cost-allocation purposes. Read more...

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Business IntelligenceFrom Data to Knowledge to Savings

Leading analyst firms observe that business intelligence will be instrumental for TEM's future.

Business Intelligence happens to be where Convergence management has its roots and Convergence’s TEMExpert Business Intelligence solution has been in use for almost a decade providing telecom reporting for hundreds of organizations.

TEMCare Business Intelligence services support Convergence’s Strategic and Managed Sourcing services, provide business users with actionable insight on their Fixed Voice, Mobile Voice and Data and Data Communications services, improve forecasting and budgeting, allow to monitor key performance indicators and perform what-if analysis, forecasting, trending, exception reporting, alerting, planning and predictive modeling.

And with Convergence TEMAuditor Workbench acting as a front-end application to TEMExpert analysts are empowered to execute simulations, optimizations and deep validations fast and efficiently.

Business Intelligence is equally important within the operational environment for the day to day reporting TEM users depend upon. Accessible through the TEMPOR Enterprise portal, Rivermine software provides Clarity as a Business Intelligence solution to easily support users with reporting on inventory, contracts, invoices, services, usage, MACD and MARC metrics, procurement and payment, assurance and savings metrics and other information managed in the TEM database.

TEMCare Business Intelligence Services provide the actionable information that organizations need to analyze expenses by organization (entity, legal and logical division, department, cost center, location, etc.), operator, service type, inventory type and categories and the many other dimensions determining the telecom environment and related expenses.

It maximizes the value of the available information and provides the ability for business units such as IT, finance, procurement, HR and individual departments and for individual users to generate the business intelligence deliverables they need.

TEMCare Business Intelligence Services include:

  • Configuration and automation of required dashboards, reports, analytics, alerts from the operational TEM environment.
  • Delivery of customizable and "ad-hoc" reports, configured through the intuitive report-building wizards with drag-and-drop features.
  • Dashboards and KPI’s for financial management, invoice processing, vendor scorecards and service order management.
  • Scheduled data loading into the TEMExpert data warehouse.
  • Normalization, translation, mapping, transformation of information allows getting a unified view across geographies, countries, entities and other dimensions.
  • Enrichment of the telecom CDR data with data service data, essential for validation and optimization.
  • Enrichment of the data warehouse with data from other sources such as HR, ERP, SCM and asset management databases.
  • Automated distribution of TEMExpert Business Intelligence reports, alerts and messages.
  • Secure, rule based access to privacy sensitive information for power users empowered with the OLAP and data mining features of TEMExpert.
  • Periodic simulations using the TEMSimulator front end application to perform deep simulation of alternative and competitive contracts and tariff plans and what-if analysis.
  • Periodic optimization using the TEMOptimizer front end application to perform deep optimization within the actual contracts, inventory, usage patterns and tariff plans.
  • Periodic deep validation using the TEMValidator front end application to surface discrepancies that are only to be detected through analysis across many dimensions and vast amounts of data.
  • On demand and scheduled trend reporting based on detailed data mining and aggregation of the vast amounts of transaction data available in the TEMExpert data warehouse.
  • Integration of business intelligence in the customer’s web enabled environment such as Microsoft Office SharePoint Server, Excel, Business Objects, Cognos and other BI environments. 

TEMCare Business Intelligence Services empower customers with an unseen level of Telecom data access and insight in their telecom environment. Using that insight telecom analysts are empowered to produce the advice on cost cutting and efficiency improving actions that provide in a quantum leap in your Telecom Service Lifecycle Management (TTSLM) performance.

Contact us for more information on TEM Business Intelligence and other TEMCare services.

TEM Managed Services take out the hassle

Die Führungskräfte werden sich im jetzigen Wirtschaftsklima, wie auch in den kommenden Jahren weiterhin mit der Ausgabenverwaltung, mitsamt der galoppierenden Telekommunikationskosten beschäftigen. Die meisten Organisationen verfügen nicht über interne, kompetente Ressourcen, um eine TEM –Initiative, die benötigt wird die Telekommunikationskosten einzudämmen und den Ablauf von TEM –Prozessen zeitgerecht zu halten, zu lancieren.
Die Ausgaben für Telekommunikationen mögen 25 – 50% der IKT –Ausgaben darstellen, entweichen aber kosteneindämmenden Initiativen durch die zunehmende Komplexität der TK –Dienstleistungen.
Die Verwaltung der Telekommunikationen erfordert hochspezialisierte Fachleute mit Kompetenzen und tiefgreifendem Wissen, dass nur durch Erfahrung in einer Vielzahl an TEM –Projekten gewonnen wird. Und die meisten Organisationen werden feststellen, dass Sie nicht über die richtigen Leuten und Ressourcen verfügen, die Verwaltung von Telekommunikationskosten in Gänze oder zu Teil intern auszuführen. Den aufwändigen internen Betriebskosten und komplexen administrativen Problemen der Verwaltung von TK –Rechnungen, Dienstanbieterbeziehungen und der besonders rasanten Entwicklung mobiler Datenübertragungsdienste wird mit einer TEM –Initiative wirksame Zuwendung geboten. Für die Sicherung von Ersparnissen auf schnelle und nachhaltige Art und Weise, ist es aber wichtig, sich dem Ressourcenproblem gleichermaßen zu widmen.
Das ist auch der Grund, dass Convergence ein umfassendes Portfolio geleiteter Dienstleistungen bietet die, die Ausgaben für Sprache, Daten und Mobilfunk verwalten und optimieren, und den Kunden versichern, dass ein Minimum interner Ressourcen dafür genutzt wird.
Unsere TEMCare geleitete Dienstleistungen erlauben Ihnen, die wiederholenden, taktischen Aufgaben die Ihre TEM –Initiative stützen, auszulagern. Wir bieten auch (ausgegliederte) TEMCare geleitete Dienstleistungen für den Einsatz vor Ort oder von Convergence bereitgestellt. Diese DGV –basierte Dienstleistungen garantieren beispiellose Kontrolle und Einsicht in die Ausgaben für Telekommunikationen Ihrer Organisation, während strikte Sicherheits –und Vertraulichkeitsnormen eingehalten werden.
TEMCare geleitete Dienstleistungen setzen bewährte Methoden der Branche ein, legen gemeinschaftliche Prozesse zwischen Convergences und Ihren Ressourcen an und sind, an Ihre individuellen Bedürfnisse und das erforderliche Niveau der Auslagerung anpassbar.
TEMCare geleitete Dienstleistungen sind auf Ergebnisse fokussiert, sorgfältig an die Bedürfnisse und Etats aller Kunden abgestimmt und eliminieren die Schwierigkeiten der Einführung und Aufrechterhaltung Ihrer TEM –Initiative.

TEM Knowledge

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    TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

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    Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

    customer_success
    Customer Success

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    Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research


     
    Go to the Analyst Research Information
    Analyst Research

     

     
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    Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.