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TEM Managed Services

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    Business Intelligence

    Business Intelligence

    Empowers you with an unseen level of data access & insight in their telecom environment. This insight brings a quantum leap in your Lifecycle Management performance. Read more...

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    Ordering & Provisioning

    Ordering & Provisioning

    Streamline the requesting and ordering of services & equipment, enabling to create and manage orders for all telecom activities: orders, changes, moves, and disconnects (MACD). Read more...

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    Invoice Management

    Invoice Management

    With a consolidated view of all fixed, mobile and datacom billing, organizations gain the benefits of operational flexibility and process efficiencies that free them to focus on core competencies. Read more...

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    Inventory Management

    Inventory Management

    Clients benefit from technology-driven services that allow Fixed Voice, Mobile Voice and Data and Data Communications inventory to reside in one centralized database. Read more...

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    Rebilling & Allocations

    Call Rebilling & Allocations

    Provides in the services to monitor and control usage and infrastructure costs, produces exports, interfaces and reports for cost-allocation purposes. Read more...

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    Dispute Management

    Dispute Management

    Opens and tracks billing disputes, documents errors, follows up and engages appropriate contacts and escalates when necessary to manage disputes to closure, tracks and reconciles credits. Read more...

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    Assurance Management

    Assurance Management

    Automation and auditing of commitments, billing, service inventory, market factors, spend and trend variances, configurations and utilization. Read more...

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    Sourcing Management

    Sourcing Management

    Enables organizations to negotiate prices, terms and conditions for strategic telecom buying on a cyclical basis,  measures contract and supplier performance. Read more...

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Sourcing ManagementTEMCare managed sourcing assures ongoing cost containment

While Convergence Strategic Sourcing service in its portfolio of TEMSolutions Professional Services provides new customers with dramatic overall cost reductions for their Fixed Voice, Mobile Voice and Data and Data Communications services, the sourcing process does not end when new telecom contracts are signed.

Managed Sourcing enables organizations to negotiate prices, terms and conditions for strategic telecom buying on a cyclical basis. Service offerings by operators, new technology introductions and the pace of change in technology happen much faster than the typical three year contract term for large new contracts and require sourcing to be a cyclical process, using strategic procurement support tools and methods such as online requests for proposals, electronic sealed bids and reverse auctions.

Our years of experience in managed sourcing with telecom operators enables us to include in your contracts customized provisions and special clauses that may otherwise be overlooked or not explicitly provided by the operators.

Managed Sourcing also allows detecting on an ongoing basis, as user profiles and usage patterns change, which services and options available under current contracts and tariff plans should be procured to optimize telecom spend and avoid excess costs.

It brings visibility into contract and vendor performance and control over contract negotiation and commitments and technology supports the ongoing buying process of telecom products and services your organization buys, supports decision making in vendor selection and provides ongoing price benchmarking.

Managed Sourcing is an important component of Active Telecom Management, and contributes substantially to the 15% to 25% of cost improvements and cost avoidance we target with TEMCare Managed Services.

Managed Sourcing assumes your ongoing contract management, monitoring of commitments, and measures contract and supplier performance.

Sourcing management is a critical component of Telecom Expense Management (TEM) and requires a proactive approach to contract and supplier management. Effective buying and negotiating, supported by TEM technology has great cost containment capability and a substantial impact on your telecom expenses.

Managed Sourcing brings a best practice approach to Total Telecom Service Lifecycle Management (TTSLM) providing: 

  • Compliance validation of ordering uses contracted pricing, terms, and conditions from the online catalogs and assures order compliance and eliminates off-contract ordering.
  • Invoice validation automates the process of validating invoices against contracts and tariff plans and detects any billing discrepancies. Alerting provides detection of anomalies using invoice and item thresholds and exception reporting against contract data.
  • Contract performance monitoring and management uses contract performance data to report and analyze the customer to supplier relationship and contracts producing the scorecard information required for ongoing managed sourcing.
  • Timely follow up on active contracts and alerting for those that need attention is enabled through contract monitoring dashboards.
  • Business intelligence allows analyzing contract performance, commitment tracking, budgeting and forecasting for Fixed Voice, Mobile Voice and Data and Data Communications services interactively.
  • Contract renewal management alerts assure you keep leverage by timely information on pending contract renewals, negotiation deadlines and termination dates.

With managed sourcing you assure to have ongoing validation and compliance management of your master agreements and addenda; that new services are bought at benchmarked conditions, available terms, conditions and pricing are used optimally in your telecom environment; that operator and service performance are monitored and you stay in the driver’s seat when action has to be taken.

Contact us for more information on Managed Sourcing and other TEMCare services.

TEM Managed Services take out the hassle

Die Führungskräfte werden sich im jetzigen Wirtschaftsklima, wie auch in den kommenden Jahren weiterhin mit der Ausgabenverwaltung, mitsamt der galoppierenden Telekommunikationskosten beschäftigen. Die meisten Organisationen verfügen nicht über interne, kompetente Ressourcen, um eine TEM –Initiative, die benötigt wird die Telekommunikationskosten einzudämmen und den Ablauf von TEM –Prozessen zeitgerecht zu halten, zu lancieren.
Die Ausgaben für Telekommunikationen mögen 25 – 50% der IKT –Ausgaben darstellen, entweichen aber kosteneindämmenden Initiativen durch die zunehmende Komplexität der TK –Dienstleistungen.
Die Verwaltung der Telekommunikationen erfordert hochspezialisierte Fachleute mit Kompetenzen und tiefgreifendem Wissen, dass nur durch Erfahrung in einer Vielzahl an TEM –Projekten gewonnen wird. Und die meisten Organisationen werden feststellen, dass Sie nicht über die richtigen Leuten und Ressourcen verfügen, die Verwaltung von Telekommunikationskosten in Gänze oder zu Teil intern auszuführen. Den aufwändigen internen Betriebskosten und komplexen administrativen Problemen der Verwaltung von TK –Rechnungen, Dienstanbieterbeziehungen und der besonders rasanten Entwicklung mobiler Datenübertragungsdienste wird mit einer TEM –Initiative wirksame Zuwendung geboten. Für die Sicherung von Ersparnissen auf schnelle und nachhaltige Art und Weise, ist es aber wichtig, sich dem Ressourcenproblem gleichermaßen zu widmen.
Das ist auch der Grund, dass Convergence ein umfassendes Portfolio geleiteter Dienstleistungen bietet die, die Ausgaben für Sprache, Daten und Mobilfunk verwalten und optimieren, und den Kunden versichern, dass ein Minimum interner Ressourcen dafür genutzt wird.
Unsere TEMCare geleitete Dienstleistungen erlauben Ihnen, die wiederholenden, taktischen Aufgaben die Ihre TEM –Initiative stützen, auszulagern. Wir bieten auch (ausgegliederte) TEMCare geleitete Dienstleistungen für den Einsatz vor Ort oder von Convergence bereitgestellt. Diese DGV –basierte Dienstleistungen garantieren beispiellose Kontrolle und Einsicht in die Ausgaben für Telekommunikationen Ihrer Organisation, während strikte Sicherheits –und Vertraulichkeitsnormen eingehalten werden.
TEMCare geleitete Dienstleistungen setzen bewährte Methoden der Branche ein, legen gemeinschaftliche Prozesse zwischen Convergences und Ihren Ressourcen an und sind, an Ihre individuellen Bedürfnisse und das erforderliche Niveau der Auslagerung anpassbar.
TEMCare geleitete Dienstleistungen sind auf Ergebnisse fokussiert, sorgfältig an die Bedürfnisse und Etats aller Kunden abgestimmt und eliminieren die Schwierigkeiten der Einführung und Aufrechterhaltung Ihrer TEM –Initiative.

TEM Knowledge

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    TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

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    Customer Success

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    Consult TEM Analysts

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    Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

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