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Telecom Expense Management for any size organization

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Introducing TTEM

Dramatically Reduce Telecom Expenses National, EMEA-wide or across your Global Organization

Reduce Mobile Voice and Data, Fixed Voice and Data Communication Expenses by 20% to 40% with TTSLM

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Managed TEM

Achieve Telecom Visibility and Control supported by our TEM Managed Services offering

Achieve Telecom Visibility and Control and improve efficiency, supported by our TEM Managed Services offering

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Mobile Management

MDM Security and Mobility Compliance

Leverage Mobile Device Management to optimise your mobile fleet support processes. Assure Security and Compliance.

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Technology

Apply World Class TEM Technology & Premium Support

Apply World Class TEM Technology & Premium Support. Convergence BillIntelligence™ and TEMExpert™ and Rivermine Software make TEM happen.

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Partners

Career and Partner opportunities across Europe

Advance your international Career with a European TEM Leader. Organizations World-Wide are turning to TEM, be part of it. EMEA Opportunities now.

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GST - Gestion Financière des Télécoms

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Take Control and Reduce your Telecom Expenses with TEM

mobile_phones_airConvergence is an European leader in providing the software and technology-based services that provide any size enterprise and not-for-profit organization as well as government with razor-sharp visibility, transparency and control of their organization-wide Fixed Voice, Mobile Voice and Mobile Data, Data Communications expenses, telecom infrastructure investments and telecom maintenance costs. 

Industry analysts like Gartner, Aberdeen, Forrester and others have identified voice, data, and wireless expenses, typically a company's third largest non-payroll expense cost, as a new frontier with vast potential for significant expense reduction opportunities.

This potential stems from the lack of visibility into and control of communication expenses attributed to complex contracts, distributed inventory, erroneous telecom operator bills and dispersed management processes for the different service types.

Overall corporate communication expenses are now growing at a worrying pace of 10% to 15% annually on average.

This growth not only comes from the rapid increase in mobile and data communications, offsetting the decline in fixed voice costs, but also from the rapid adoption of new services such as conferencing, video communications, internet services, employee home office & mobile connections, VoIP, WiFi and messaging services.

TTEM solutions address the full telecom service life cycle based on the Convergence Total Telecom Expense Management framework. They enable companies to better plan telecommunications spend, source optimum contracts, ensure that they buy services against those contracts, monitor user and vendor compliance, provide telecom bill audit and accuracy, and analyze overall spend for ongoing improvements.

 

GFT en Bref

Les services GFT de Convergence en bref

 GFT ou Gestion Financière des Télécommunications est maintenant sur l’agenda de beaucoup de départements de Finance, TIC et d’Achat. Ils veulent réduire les coûts des télécommunications à travers l’audit des télécommunications, une gestion améliorée de la facturation des télécommunications, une meilleure gestion des contrats en télécommunications, une gestion d’inventaire des télécommunications, optimisation du reportage des télécommunications, de tarifs et d’usage dans le plus bref délai. Convergence est une organisation consultante en télécommunications offrant les deux : Gestions de Service et d’Externalisation des Processus de gestion se concentrant sur la gestion financière et l’inventaire des télécommunications. Notre entière gestion des communications du portfolio des services du cycle de vie pour la gestion des coûts des télécommunications inclut les services stratégiques d’approvisionnement en télécommunications à travers l’analyse des coûts des télécommunications, négociation des contrats en télécommunications, Développement RFx et Évaluation des RFx en télécommunications, enchères des télécommunications et services de contrat d’approvisionnement en télécommunications. Les services d’optimisation des télécommunications pour réduire les dépenses incluent l’audit de la facturation des télécommunications, optimisation des tarifs, optimisation de réseau des télécommunications, optimisation de l’inventaire et évaluation des mises à jour technologiques prévoyant une réduction des coûts des télécommunications. La gestion des services réduise les coûts des télécommunications à travers la gestion alimentée par la technologie, prévoyant un audit régulier des factures des télécommunications, coûts des télécommunications, reportage des télécommunications, contrôle de la facturation des télécommunications, et audit automatisé des télécommunications. Les services d’Externalisation des Processus d’Affaires (BPO) vous fournissent la technologie GFT et un service d’expert consultant en télécommunications pour contrôler des coûts des télécommunications externes et gestion des services logistiques des dépenses des télécommunications, menant une réduction dans la dépense des télécommunications aussi bien qu’une réduction dans la gestion des coûts opérationnels télécom.

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    TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

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    Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

    customer_success
    Customer Success

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    Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research


     
    Go to the Analyst Research Information
    Analyst Research

     

     
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    Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Wiki Reference

Wikipedia reference to TEM: Telecom expense management (TEM) is a business approach to managing telecommunication service expenses (voice, data, and wireless) with a combination of software tools and manual auditing. Typical software leverages a telecom carrier's electronic invoice feeds to gain detailed information. Human agents use a combination of software and personal information about the telecommunications industry to compare the available pricing and service options.