There are no translations available.

TEMPOR Portal TEMPOR Enterprise Portal
 
User Login

Mobility Support Services

  • There are no translations available.

    Mobility User Support

    Mobility User Support

    Employees are required to assimilate new mobility technology, while executing their busy business schedules. Mobility User Support relieves your ICT from the users support strain. Read more...

  • There are no translations available.

    MDM Technical Support

    MDM Technical Support

    Reduce headaches and expenses that come with supporting a complex mobility environment often based on multiple technologies and server platforms. Read more...

There are no translations available.

Mobile Device Management Technical SupportMobility Technical Support secures a good night’s sleep 

Convergence Mobility Technical Support alleviates your ICT staff from mobility support issues with cost effective services that align your business and ICT strategies. These services reduce the headaches and expenses that come with supporting a complex mobility environment often based on multiple technologies and server platforms.

Mobility Technical Support helps you to extend your ICT resources strategically in a predictable, while avoiding the expenses of hiring additional expensive specialized ICT staff. 

Convergence Mobility Technical Support Services are focused on customers having Convergence or Rivermine on-premise or hosted deployments as well as on customers subscribed to TEMCare Managed Services. 

Convergence provides a fully trained technical helpdesk powered by the Rivermine Mobile Management software and Convergence’s Mobile Device Management. 

Convergence Mobile Device Management Technical Support provided includes: 

Level 1 – Base Mobility Technical Support provides in Mobile Device Management and Technical Help Desk support.
Level 2 – Advanced level providing access to expert technical support for Mobile Device Management and handling of escalations. The service is available in an integrated package with level 1, 2 and 3 or standalone in support of your in-company technical helpdesk.
Level 3 – Premium Technical Support provides in access to expert technical support for complex technical issues. The service is available in an integrated package with level 1, 2 and 3 or standalone in support of your in-company technical helpdesk and IT staff. 

MDM Technical Support Features 

  • Central administration of all device information in Rivermine Mobile Management software integrated with Convergence’s Mobile Device Management
  • Central administration of your mobile middleware servers or clients, such as BlackBerry Enterprise Server (BES), Good Mobile Messaging, or Microsoft ActiveSync and iPhone
  • Central administration of Security policies and applications, regardless of device type, operator, or platform
  • Self-service user portal provides in 24x7 activations and support
  • Multilingual support staff
  • SLA based service with monthly reporting and performance analysis
  • Automated ICT policy deployment
  • Support for security related issues and deployment
  • Remote access to Mobile Devices
  • Custom services to incorporate your IT infrastructure and requirements
  • Application support and remote configuration
  • MDM client support for security issues
  • Next day device replacement service
  • Support requests are managed through a ticketing application and tracked until resolution
  • The service is available for both organizations with on-premise TEM / MDM deployed solution and as a managed service.  

The Mobility User Support organization delivers 

  • Coverage Monday through Friday, 8 AM to 8 PM (GMT+1), excluding holidays
  • Ticketing, usage support, and status functions provided both electronically and via phone
  • Issue isolation and follow-through, including escalation among three tiers of support
  • Online support through live chat support function 
  • Free web call service to registered users across Europe

Current Customers, contact support at support@ convergence-strategies.com or call +32 (0)2 5349144 or use the free call option anywhere in Europe for registered phone numbers.  

For General Questions, email info@ convergence-strategies.com or call +32 (0)2 5349144 

Registered users may use our free call service from anywhere in Europe. Through this service a communication is set up automatically, initiated by Convergence between our customer support center and the registered user. The free call service is strictly personal and available only to individuals entitled to support according to your support agreement. The service is accessible from within the TEMPOR and TEMPOR Enterprise Portal and from the Mobile Self Service as illustrated underneath. 

Set up a free support callfree_call

Les Services d’Assistance entretiennent vos processus GFT

Gestion Financière des Télécommunications devient de plus en plus une tâche cruciale pour les organisations comme le logiciel GFT maintenant supporte non seulement la validation de la facturation et les processus de l’optimisation des dépenses mais aussi les fonctions opérationnels tels que la commande et l’approvisionnement des télécommunications, la gestion des litiges, le reportage et la Gestion d’Outil Mobile.
Les services d’assistance de Convergence assurent une disponibilité de support pendant toute la mise en application technique et gestion et pendant toutes les phases opérationnelles, appropriés à la communauté d’utilisateur technique et gestion de nos clients. Notre personnel de support fournit une assistance experte et appropriée pour chaque demande de support en gestion financière des télécommunications.
Notre personnel de support multilingue fournit les solutions par téléphone ou en ligne et le support est disponible en Anglais, Français, Allemand, Espagnole et Néerlandais avec d’autres langues qui seront disponibles sur demande pour les clients privilégiés.
Nous assignons les contacts de support par un modèle dédicacé, où les ingénieurs en technique supportent les ingénieurs du client responsables pour les déploiements sur site et les spécialistes en gestion financière des télécommunications supportent les utilisateurs client du logiciel sur demande et sur site, incluant les besoins de reportage pour les analystes clientèle.
Pour les organisations utilisant nos solutions de Gestion d’Outil Mobile, le Service d’Assistance engagé à la résolution rapide des problèmes est fournit par des points de contact dédiés pour les utilisateurs technique et les utilisateurs décisionnels et pour les employés individuels client.
Pour les déploiements sur site, nous fournissons une Administration de Support à Distance pour une exécution rapide des tâches opérationnelles sur vos applications en gestion financière des télécommunications, incluant la gestion administrative des rôles d’utilisateurs et des niveaux d’autorisation, la gestion des utilisateurs et des opérateurs et l’administration à distance des paramètres d’application, incluant la sécurité.
Le Service de Support d’Analyse offre une assistance à distance, conseil et renseignement pour supporter la gestion de votre organisation et le reportage des besoins de l’utilisateur final.

TEM Knowledge

  • There are no translations available.

    Select Your Language
    Other countries / languages: please use;computer translation available in footer








    Select your Language

  • There are no translations available.

    TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • There are no translations available.

    Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

    customer_success
    Customer Success

  • There are no translations available.

    Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research


     
    Go to the Analyst Research Information
    Analyst Research

     

     
  • There are no translations available.

    Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.