Convergence Customers

Over 200 customers and counting

Convergence focuses on realizing substantial cost benefits and process improvements to any size organization. Customers we serve include Global 2000 enterprises and government agencies and non-profit organizations worldwide as well as smaller locally operating organizations.

We deliver TEM for any size organization.

We serve clients in all major industries including Healthcare, Government, Non-Profit, Financial Services, Retail, Energy, Manufacturing, Media/Publishing, Technology, and Consulting. Small and medium sized organizations are served by local Convergence branches across Europe, agencies and affiliated partners.

Our customer base includes:

• Over 200 customers under active maintenance, one-time or recurring TEM project execution.
• Projects executed in over 30 countries with a geographic focus on the complex EMEA environment
• Customers range from large enterprises to mid-size businesses
• Market segments such as Healthcare, Government, Non-Profit, Financial Services, Retail, Energy, Manufacturing, Media/Publishing, Technology, and Professional Services.

Convergence customers in general have complex fixed voice, mobile voice and mobile data and data communications environments across national or international multi-sites, in multiple countries and often have multilingual and multicurrency requirements. They have to manage a complex environment of telecom inventory, telecom infrastructure and services. They typically have multiple operator relationships to manage and a large telecom budget.

Customers rely on Convergence to provide them with technology-enabled TEMCare managed services, on-premise or hosted TEM software solutions, and TEMSolutions professional services.

Convergence focuses on bringing its customers real value:

• Telecom expense reductions in a 20% to over 40% range through full Telecom Lifecycle Services
• Visibility and control of telecom expenses by user, department, country, region, supplier, service and other viewpoints through analytic intelligence.
• Reduction in the telecom Procure to Pay processing time and costs, enhancing accuracy, ensuring compliancy and audit ability.
• Optimization of business processes related to Telecom management through workflow and portal applications.
• Manageability of telecommunications operations including mobile device management and mobile expense management.
• The results we bring to our customers are realized through application of the TEM concept, applying world-class technology and extensive industry knowledge.
• Results are derived from improved management of telecom inventory and its procurement, contracts and invoicing.
• Results are achieved through validation and optimization solutions and services and Active Telecom Management services and knowledge transfer.