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Mobile Logistics & Repair Services keep your workforce efficient
Laptop data cards, mobile terminals and mobile devices are critical assets supporting your company’s key people: sales, management, and executives.
Downtime has a crippling effect on your business, reducing your sales, delaying your decisions, cutting off your communication.
We deliver rapid response to failure without the unnecessary wait.
Our clients enjoy a significant competitive advantage relying on our innovative logistics and repair services, best in class quality and exceptional performance.
Custom fit programs allow the service level and support requirements to be designed specifically to your needs.
Our mobile logistics and repair services provide in an answer to your most pressing questions: How to centrally manage warranty information, avoiding excess expenses from defect devices still repairable under warranty.
- Who will handle the roll-out for hundreds of terminals over different locations, entities and departments?
- How to handle the logistics at initial purchase or operator change?
- How to make sure al mobile assets under repair become available quickly after repair and avoid a large inventory of replacement assets?
- How to avoid the expenses related to the loss of time and efficiency from unavailability of mobile terminals under repair?
- How to avoid the travel and service time mobile workers incur when they have to carry new and to be repaired devices to a central location?
The Convergence Solution
- Convergence provides innovative Logistics and Repair services that fit the needs of the connected workforce:
- Fast pickup and turnaround for defect devices.
- The largest network of regional repair centers allow for in car montage at a location near your office or your employee’s home.
- Replacement service from a dedicated asset portfolio assures minimal unavailability of your workforce’s individual mobile communication capability.
- Hundreds of delivery and pickup points located near your workers home allow for delivery and pickup even out of office hours with a 24 or 48 hour turnaround time.
- VIP 4 hour exchange service for high availability terminals.
- Central administration of any logistics and repair related event, accessible by your telecom or facility managers over the internet.
Your Benefits
- ITIL based Service Level Agreement (SLA) services with guaranteed response time.
- Minimum downtime for your mobile assets and worker’s accessibility.
- Optimized management of your telecom assets and their lifetime.
- Web based follow-up of incidents, shipping information and repair status, comprehensive reporting on logistics and repair activity.
Contact us for more information on Mobile Logistics & Repair Services.
Mobile Device Management - security and efficiency
Over the years TEM has evolved far beyond just checking telecom invoices. TEM domain functions now include usage management, inventory management, ordering and provisioning management, strategic sourcing management and Business Intelligence. This means departments such as Procurement, HR, Finance, Purchasing and ICT are increasingly using TEM software as the pivotal application to manage telecom. No wonder these users are looking to TEM suppliers to provide a solution for the control and management problem of the fast growing mobile devices inventory and the digital assets they contain. That’s where Mobile Device Management comes into the equation.
Managing the data, security and applications on mobile smart devices has become a challenge for ICT administrators, compliance officers, HR and anybody concerned with protection of the digital assets of your organisation. Valuable management information was previously safely protected in a closed network environment, but now lives unsecured on mobile devices. Without the appropriate security, mobile devices are extremely vulnerable to security gaps. IT and security experts want to manage and protect sensitive information and enforce compliance centrally, rather than leaving the burden of security to the mobile device end-user.
Operational costs to support an increasingly mobile workforce have at the same time become a burden to ICT support departments. Convergence’s Mobile Device Management solution providing control across multiple brands of smart devices and platforms, multiple user groups, and multiple processes dramatically reduces support overload, ensures compliance and security, manages mobile applications and provides remote visibility and control.
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy EMEA Chemical Company Global BI Software Provider Large European Bank National Retailer Port Services Company Regional Publisher and over 150 more -
Aberdeen AOTMP EVUA Forrester Gartner IDC Insight Research -
Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.
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