Business Intelligence

From Data to Knowledge to Savings

Leading analyst firms observe that business intelligence will be instrumental for TEM's future.

Business Intelligence happens to be where Convergence management has its roots and Convergence’s TEMExpert Business Intelligence solution has been in use for almost a decade providing telecom reporting for hundreds of organizations.

TEMCare Business Intelligence services support Convergence’s Strategic and Managed Sourcing services, provide business users with actionable insight on their Fixed Voice, Mobile Voice and Data and Data Communications services, improve forecasting and budgeting, allow to monitor key performance indicators and perform what-if analysis, forecasting, trending, exception reporting, alerting, planning and predictive modeling.

And with Convergence TEMAuditor Workbench acting as a front-end application to TEMExpert analysts are empowered to execute simulations, optimizations and deep validations fast and efficiently.

Business Intelligence is equally important within the operational environment for the day to day reporting TEM users depend upon. Accessible through the TEMPOR Enterprise portal, Rivermine software provides Clarity as a Business Intelligence solution to easily support users with reporting on inventory, contracts, invoices, services, usage, MACD and MARC metrics, procurement and payment, assurance and savings metrics and other information managed in the TEM database.

TEMCare Business Intelligence Services provide the actionable information that organizations need to analyze expenses by organization (entity, legal and logical division, department, cost center, location, etc.), operator, service type, inventory type and categories and the many other dimensions determining the telecom environment and related expenses.

It maximizes the value of the available information and provides the ability for business units such as IT, finance, procurement, HR and individual departments and for individual users to generate the business intelligence deliverables they need.

TEMCare Business Intelligence Services include:

• Configuration and automation of required dashboards, reports, analytics, alerts from the operational TEM environment.
• Delivery of customizable and "ad-hoc" reports, configured through the intuitive report-building wizards with drag-and-drop features.
• Dashboards and KPI’s for financial management, invoice processing, vendor scorecards and service order management.
• Scheduled data loading into the TEMExpert data warehouse.
• Normalization, translation, mapping, transformation of information allows getting a unified view across geographies, countries, entities and other dimensions.
• Enrichment of the telecom CDR data with data service data, essential for validation and optimization.
• Enrichment of the data warehouse with data from other sources such as HR, ERP, SCM and asset management databases.
• Automated distribution of TEMExpert Business Intelligence reports, alerts and messages.
• Secure, rule based access to privacy sensitive information for power users empowered with the OLAP and data mining features of TEMExpert.
• Periodic simulations using the TEMSimulator front end application to perform deep simulation of alternative and competitive contracts and tariff plans and what-if analysis.
• Periodic optimization using the TEMOptimizer front end application to perform deep optimization within the actual contracts, inventory, usage patterns and tariff plans.
• Periodic deep validation using the TEMValidator front end application to surface discrepancies that are only to be detected through analysis across many dimensions and vast amounts of data.
• On demand and scheduled trend reporting based on detailed data mining and aggregation of the vast amounts of transaction data available in the TEMExpert data warehouse.
• Integration of business intelligence in the customer’s web enabled environment such as Microsoft Office SharePoint Server, Excel, Business Objects, Cognos and other BI environments. 

TEMCare Business Intelligence Services empower customers with an unseen level of Telecom data access and insight in their telecom environment. Using that insight telecom analysts are empowered to produce the advice on cost cutting and efficiency improving actions that provide in a quantum leap in your Telecom Service Lifecycle Management (TTSLM) performance.

Contact us for more information on TEM Business Intelligence and other TEMCare services.