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TEM Managed Services

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    Ordering & Provisioning

    Ordering & Provisioning

    Streamline the requesting and ordering of services & equipment, enabling to create and manage orders for all telecom activities: orders, changes, moves, and disconnects (MACD). Read more...

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    Inventory Management

    Inventory Management

    Clients benefit from technology-driven services that allow Fixed Voice, Mobile Voice and Data and Data Communications inventory to reside in one centralized database. Read more...

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    Rebilling & Allocations

    Call Rebilling & Allocations

    Provides in the services to monitor and control usage and infrastructure costs, produces exports, interfaces and reports for cost-allocation purposes. Read more...

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    Business Intelligence

    Business Intelligence

    Empowers you with an unseen level of data access & insight in their telecom environment. This insight brings a quantum leap in your Lifecycle Management performance. Read more...

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    Assurance Management

    Assurance Management

    Automation and auditing of commitments, billing, service inventory, market factors, spend and trend variances, configurations and utilization. Read more...

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    Sourcing Management

    Sourcing Management

    Enables organizations to negotiate prices, terms and conditions for strategic telecom buying on a cyclical basis,  measures contract and supplier performance. Read more...

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    Invoice Management

    Invoice Management

    With a consolidated view of all fixed, mobile and datacom billing, organizations gain the benefits of operational flexibility and process efficiencies that free them to focus on core competencies. Read more...

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    Dispute Management

    Dispute Management

    Opens and tracks billing disputes, documents errors, follows up and engages appropriate contacts and escalates when necessary to manage disputes to closure, tracks and reconciles credits. Read more...

Rebilling and AllocationsTEMCare Serviços de Refaturação e Alocações

Os serviços de TEMCare Refaturação e Alocações gerem o processo de Refaturação e reembolso e também os serviços de alocações para Voz Fixa, Voz Móvel e Dados, e Comunicações de Dados, fornecendo aos clientes um controle detalhado das despesas de comunicações para todos os tipos de serviços de telecomunicações.

O serviço de TEMCare Refaturação e Alocações permite a monitoração e o controle de uso e custos da infraestrutura e a produção de relatórios, esquemas e interface para fins de reembolso e alocação de custo.

  • Fácil Alocação de custo de telecomunicações interna e externa
  • Rastreamento de custos de uso por lucro e centros de despesas
  • Reembolso ou alocação das faturas de terceiros (e.g. telefones celulares, pagers e cartões telefônicos) aos departamentos e divisões apropriadas
  • Cobrança aos clientes e aos projetos relativos aos mesmos

O uso e os custos de infraestrutura a partir de aplicativos GDT para fins de Refaturação e Alocação inclui:

  • Custos de telefonia IP
  • Linhas Privadas
  • Uso de telefonia móvel
  • Uso, dispositivo, plano, termos de contrato do sistema wireless
  • Videoconferência
  • Detalhes de chamada VOIP
  • Cartões telefônicos
  • Conexão Internet a cabo ou DSL na casa dos funcionários
  • PBX
  • Telefone Fixo ou linha de fax na casa dos funcionários
  • Centrex
  • Equipamento
  • Cartões Telefônicos
  • Uso de acesso remoto RAS
  • Atividade das Encomendas

Os serviços de TEMCare Refaturação e Alocações permitem a automatização dos processos de distribuição de informação. O processo pode incluir a produção de Refaturação e arquivos de alocação de custos a partir do ambiente GDT operacional ou a partir da contabilidade de custos, da gestão e da produção de relatórios de exceção como tendência, orçamento e informação de análise que podem ser recolhidos no ambiente de business intelligence.

Fale connosco para obter mais informações sobre os serviços de Refaturação e Alocações e outros serviços TEMCare.

TEM Managed Services take out the hassle

In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.

TEM Knowledge

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    TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

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    Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

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    Customer Success

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    Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research


     
    Go to the Analyst Research Information
    Analyst Research

     

     
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    Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.