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Telecom Expense Management Software and Mobility Support Services

support_250Serviços de Suporte à Mobilidade e Software de Gestão de Despesas de Telecomunicação

A Convergence está empenhada em dar aos clientes uma excelente experiência de suporte. Os serviços fornecidos incluem:

Serviços de Suporte de Software

  • Serviços de Suporte ao Usuário de Software
  • Serviços de Suporte Técnico de Software

Serviços de Suporte de Gestão de Dispositivos Móvel

  • Suporte para Usuário Móvel
  • Suporte Técnico MDM

Os serviços de Suporte de Software incluem Serviços de Suporte Técnico Software e Serviços de Suporte de Usuário de Software para clientes que possuem instalações Convergence ou Rivermine in loco ou hospedados assim como para clientes que são assinantes dos serviços de Gestão TEMCare.Leia mais...

Os serviços de Suporte Móvel de Convergence se focam nos clientes que possuem instalações Convergence MDM ou Rivermine in loco assim como nos clientes que são assinantes dos serviços de Gestão MDM.Leia mais...

  • Cobertura: De Segunda a Sexta, das 8h às 20h (GMT+1), exceto feriados
  • Suporte online através da função de suporte sala chat ao vivo
  • Serviço de web call grátis para usuários registrados na Europa

Os usuários registrados podem usar nosso serviço de chamada grátis de qualquer parte da Europa. Com este serviço uma comunicação é ativada automaticamente uma chamada entre nosso serviço de atendimento ao cliente Convergence e o usuário registrado. O serviço de chamada grátis é extremamente pessoal e está disponível somente para indivíduos designados com base no contrato de suporte.

Support Services keep your TEM processes going

Telecom Expense Management increasingly becomes mission critical for organisations as TEM software now not only supports the invoice validation and expense optimisation processes, but also operational functions such as telecom ordering and provisioning, dispute management, reporting and Mobile Device Management.
Convergence support services assure support availability throughout the technical and business implementation and operations phases, fit to the technical and business user community of our customers. Our support staff provides knowledgeable, timely support for every telecom expense management support request.
Our multilingual support staff provides support solutions via the telephone or online and support is available in English, French, German, Spanish, and Dutch with other languages on demand for select customers.
We assign support contacts in a role to role based model, where technical engineers support the customer’s engineers responsible for on premise deployments and telecom expense management specialists support the business users of both on-demand and on premise software, including the reporting requirements of customer business analysts.
Help Desk Support committed to the rapid resolution of issues is provided through single points of contact for technical users and business users and for individual customer employees for organisations using our Mobile Device Management solutions.
For on premise deployments we provide Remote Administration Support for rapid execution of operational tasks on your telecom expense management applications, including the administrative management of user roles and permission levels, the management of users and operators, and the remote administration of application settings, including security.
The Analyst Support Desk offers remote assistance, guidance and information to support your organization’s management and end-user reporting requirements.

TEM Knowledge

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    TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

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    Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

    customer_success
    Customer Success

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    Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research


     
    Go to the Analyst Research Information
    Analyst Research

     

     
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    Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.