Convergence's Vision

Our Vision and Mission

At Convergence, we believe in a Vision on building a different kind of company with a mission to bring real value to customers.

Some years ago industry analysts have identified voice, data, and wireless telecom expenses, typically a company's third largest non-payroll expense, as a new frontier with vast potential for significant expense reduction opportunities.

This potential stems from the lack of visibility into and control of communication expenses attributed to complex contracts, a distributed and increasingly complex inventory, and erroneous carrier bills.

Convergence’s vision is to provide clients with technology-driven professional expertise that allows them to more effectively acquire, control, understand, and manage their fixed voice, mobile voice and data and data communications services -- and their associated costs. We are part of a worldwide network of independent TEM outsourcers utilizing proprietary and leading third party telecom expense management software. Our ability to help companies better manage their voice, data, and mobile costs is independent of a company’s decision to out-source or in-source their telecommunications expense management operations.

At Convergence, the measure of success is found not just in the growth of our business and customer base. Our success is measured in the dramatic sustained results our clients achieve using our TEMPOR and TEMPOR Enterprise Portal delivered TMP Telecom Management Platform, Rivermine Software, Convergence BillIntelligence and TEMExpert software, technology enabled TEMCare managed services and TEMSolutions Professional Services for Telecom Expense Management optimization services.

The World is Flat

The business world is being disrupted by the combined effects of growing emerging economies, shifts in global demographics, ubiquity of technology and accountability regulation.

Convergence leverages this paradigm shift to develop its activities and to bring the powerful TEM concept, technology and our experience to organizations worldwide.

The convergence of technology and the hyper-connected world are forcing massive shifts in markets, industries and wealth.

Widespread data connectivity, improved transportation and logistics, and fluctuating currencies have meant that our work is decreasingly place based. At the same time, the forces that have enabled globalization have allowed us to cross distances and time and have shifted economic power centres in the process.

Forces like common Web Standards, outsourcing and off-shoring have evened the playing field for some and advantaged new players. Areas that have few economic assets can grow their capabilities more quickly than ever before. New markets for goods and information open up quicker, more easily and farther away from the source.

The Flat World Business Concept is derived from the works of Thomas L. Friedman named “The World is Flat A brief history of the twenty-first century”. As author Thomas Friedman points out, these forces have caused a flattening of the world, where individuals, corporations and countries can compete more readily than before. Friedman recounts many examples in which companies in India and China are becoming part of large global complex supply chains that extend across oceans through the process commonly called as outsourcing.

He also describes how these changes are made possible through intersecting technologies, particularly the internet, fibre optics and the PC. We help our partners and customers take advantage of these defining forces of the twenty first century by implementing a Flat World outsourcing company focused on Total Expense Management.