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Total Expense Management and Expense Optimization solutions – Convergence Overview

Convergence OverviewA growing company with a result-oriented focus.

Convergence was founded in 1993. From 2002 onwards the company focuses on realigning its customer's business strategy and ICT.

This concept is applied on reducing telecom expenses and eliminating the hassles of telecom administration for its clients. Convergence's vision and dedication to its clients have already made the company today's leader in telecom expense management (TEM), optimization and cost reduction in Europe. This approach is extended with operational outsourcing of telecom procurement and bill management services.

Convergence provides Total Expense Management and Expense Optimization solutions in an on-premise, hosted or hybrid setup and through managed services. Our solutions are technology-fuelled by Best-of-Breed Operational Solutions, Business Intelligence and Enterprise Portal solutions.

The introduction of the Tempor ® Total Expense Management Portal provides in a breakthrough approach to Total Telecom Expense Management. (TTEM)

O
ur seasoned telecom experts combine deep domain expertise and an ITIL based services approach with best-of-breed advanced technology to deliver clients substantial savings, operational efficiencies and enhanced visibility to their mission critical telecom infrastructure and services. Our technology enabled Business Process Outsourcing (BPO) solutions allow clients to outsource a non-core competency and are empowered with powerful business intelligence, bringing them transparency and uncovering the complexities of telecom landscape.

Convergence serves Global 2000 enterprises and government agencies and non-profit organizations worldwide as well as smaller locally operating organizations. We deliver TEM for any size organisation. We serve clients in all major industries including Healthcare, Government, Financial Services, Retail, Energy, Manufacturing, Media/Publishing, Technology, and Consulting. Small and medium sized organizations are served by local Convergence branches, agencies and affiliated partners.

The Environment

The time that companies acquired technology as "nice-to-have assets" or out of fear to miss out on the next technology-driven big opportunity is long gone. Companies today spend their tighter ICT budgets on operating and improving their existing systems and on newer technologies, considered as indispensable to accomplish their business strategies.

Companies acquire new technologies to tackle clear and present business problems such as the reduction in costs, increasing of sales and sales margins and improving of overall performance and profitability. At the same time such new technologies have to bring ROI (Return on Investment) quickly and need to have a reasonable TCO (Total Cost of Ownership); the technology adoption time needs to be short and has to reduce the stress on a tight workforce.

Strategically focused enterprises need to focus their valuable resources on core business functions and leverage the expertise of others by outsourcing non–core activities that will save time and money.

Convergence’s Solutions

Convergence offers on-premise solutions as well as out-tasking and outsourced services based on proven methodologies, automated processes, intelligent technology, and experienced people to manage the complete range of technologies and services necessary to support these business goals. Solutions and service offerings are tailored to support each client’s own business needs, resulting in efficient implementation and customized management of the in-house, out-tasked or outsourced functions.

Telecom Expense Management

The administrative process required to manage facility costs such as enterprise telecom spend is time consuming and complex.

Selecting the right telecom service provider, managing the contract bidding and negotiation process, validating bills to contracts to ensure accuracy, and reviewing multiple monthly invoices is hard to sustain by a stressed finance & administration and/or ICT department.

Convergence’s extensive knowledge of individual telecom carrier’s behaviour, processes, idiosyncrasies, and billing practices, plus unrivalled expertise in telecommunications management, realizes double digit savings on its client’s telecom bills. Using the world's leading Telecom Expense Management platform, advanced Analytic Applications and Telecom Asset Management Software, our customers now have full control over their Telecom Traffic, Expenses and Infrastructure through in-house managed, out-tasked or outsourced processes.

Convergence combines intelligent analytic and management solutions with its seasoned team of experts to provide efficient and superior professional service. The solutions are provisioned through Convergence’s Total Expense Management Portal as Web applications, accessible through customized domains.

Convergence’s comprehensive lifecycle management approach to telecom expense management outsourcing produces substantial cost savings and eliminates inefficiencies. Convergence handles each phase of the telecom lifecycle: contract negotiation, order provisioning, telecom inventory management, invoice processing, telecom bill processing and audit, usage and rate optimization.

Executive Management Team

Joseph De Wilde, CEO & Director Business Development
Herman Janssens, Director of Professional Services
Peter Cuppens, CTO

Headquarters

Convergence Strategies bvba
Green Square Office Park
Lambroekstraat 5A
B-1831 Brussels (Diegem)
Belgium
Tel: +32 (0)2 5349144

Convergence Strategies' Mission

Convergence is a solutions company and expert in Telecom Expense Management delivering hard savings.
Through the combination of the TEM Concept (Process), world class TEM technology (Tools) and TEM specialist (People) experience, Convergence typically achieves 20% to over 40% of expense reductions from full lifecycle TTEM initiatives, most often without changing operators.
Convergence’s TEM solutions address the full telecom service life cycle. Solutions include, but are not limited to: invoice processing, ordering and provisioning management, inventory management, mobile device management, call accounting, auditing, usage reporting, cost centre allocations, spend analysis, process analysis, benchmark studies, requirement analysis, sourcing, contract negotiating, contract compliance, rate plan optimization, technology and architecture optimization and supplier performance measurement.
Convergence’s technology solutions enable organizations to gain visibility into, and control over their fixed voice, mobile voice and data, and data communications telecom spend and are multi-company, multilingual, multi-currency, multi-operator, and multi-country, hence supporting the requirements of international organizations.
Technology solutions are delivered on premise, as a managed service (SaaS) or in a hybrid setup, either directly to Global 2000 companies or through our growing network of independent TEM outsourcing partners.
Our technology combines US sourced TEM software from Rivermine Software, enhanced with Convergence’s localization and proprietary BillIntelligence invoice processing and TEMExpert Business Intelligence software, fulfilling the specific requirements for EMEA and international markets.
Results we enable from the TEMPOR collaborative portal delivered Total Telecom Service Lifecycle Management (TTSLM) software are supported by Convergence’s TEMCare Managed Services and TEMSolutions Professional Services that come with a no-nonsense 500% ROI guarantee, assuring high profitability to our customers for any project we execute.

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
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    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
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    Customer Success

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


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