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Convergence Overview

  • Careers

    Careers

    Convergence offers an excellent environment for talented and experienced professionals who want to develop a career in the TEM industry, either on a contractor or permanent basis. Read more...

  • Convergence Companies

    Convergence Companies

    Convergence operates complementary business units as legal entities dedicated to Telecom Management Technology, Managed Service Operations, Technical and Business Consulting. Read more...

  • Convergence's Vision

    Convergence's Vision

    To provide clients with technology and expertise that allows them to better acquire, control, understand, and manage their telecom services and costs. Read more...

  • TEM Industry Background

    Industry Background

    Since the beginning of the 21st century TEM has evolved considerably and is now adopted world-wide by organizations eager to contain and reduce their operational expenses. Read more...

  • Convergence Values

    Convergence Values

    Achieving sustainable, high performance results in an ever-flattening world drives us. Our values are based on collaboration, trust, innovation and dedication. Read more...

  • Executive Leadership

    Executive Leadership

    Each member of Convergence’s management team has decades of enterprise software, technology and services expertise, bringing leadership to address European TEM needs. Read more...

  • Locations

    Locations

    Convergence is headquartered in Brussels, Belgium. Satellite offices are established across EMEA as our European customer base grows and TEM adoption expands internationally. Read more...

  • Convergence Member Portal

    Member Portal

    Members of the Convergence Virtual Teams have access to this member portal. On the intranet you can consult the extended knowledge base and actual support and company information. Read more...

Executive Leadership

Convergence Management Team

Joseph M.P. De Wilde
Chief Executive Officer 

Since early 2002 Joseph drives the overall strategic vision and key business priorities of Convergence. On a day to day basis, he acts as a business development executive, and has achieved substantial customer wins in Convergence's Telecom Expense Management activities, successfully earning Convergence’s reputation as the acknowledged leader of the telecom expense management, optimization, administrative automation and outsourcing industry in Europe. He is also responsible for developing key alliances.

Joseph M.P. De WildeJoseph reoriented Convergence towards business and ICT alignment activities beginning of 2002 and has spent most of his 25 year professional career creating and growing businesses. His experience centers primarily on operations and sales, but his passion is developing a culture of achieving real world business results through the application of advanced technologies. Prior to joining Convergence, Joseph was Partner Director for ACTA Technology Inc, Northern European Region. Formerly he was Director of Emerging Technology Venture companies and Managing Director of a medium-sized consulting company. He has over 20 years of experience in the IT industry from Systems Integration and Computer Hardware to CRM, DWH, BI, Knowledge Management, E-Business and EAI. During the last 10 years Joseph held senior executive position in the Enterprise Software industry, with focus on Business Development, Strategic Alliances, Sales Management, General Management, and Software Sales/Services.
Joseph has an education in Electronic Engineering.


Herman Janssens
Director of Professional Services

Herman JanssensHerman Janssens joined Convergence beginning of 2003 and is responsible for professional services. With over 15 years of consulting activities and consulting management experience, he is responsible for building and managing Convergence’s consulting practice to ensure not only the successful integration of Convergence’s technologies and knowledge into customers varied corporate infrastructures, but also assure outstanding customer satisfaction. Herman joined Convergence after spending most of his career in senior management positions in the logistics and transport sector, where he has managed several large scale and complex ICT projects.
Herman Janssens also held a variety of international management and project consulting positions, both in the private sector and with international organizations such as The World Bank and The United Nations organization. Herman has a degree in nautical sciences.

 


Peter Cuppens
Chief Technology Officer

Peter CuppensPeter Cuppens has over 20 years of systems and software engineering experience. As Convergence’s CTO, Cuppens is responsible for advancing Convergence’s leadership in development and integration of TEM enabling technologies. Before joining Convergence, Cuppens served as founder and General Manager of a technology company that introduced analytic applications for telecom cost management as early as 2000. He was instrumental in the development and deployment of telecom analytics processing thousands of telecom user companies in a mission critical outsourcing agreement with a national telecom operator.

Peter Cuppens manages development of Convergence software including the BillIntelligence™ invoice processing platform, TEMExpert Business Intelligence and TEMPOR and TEMPOR Enterprise TEM Portals and supervises Rivermine Software and Third Party software integration in Convergence's TEM technology solutions.

Peter Cuppens also leads Convergence Analytics bvba, a Convergence affiliated technology company.
 

 


 

Geert Bert
Senior Vice President Sales - Global Accounts

Geert BertPrior to joining Convergence, Mr. Bert was Vice President of Global Sales Operations at Tele Atlas for over 10 years, leading the company through exceptional growth. Tele Atlas was acquired by TomTom for € 2.9 billion in 2008. In that position, Mr. Bert led the enterprise Sales Operation force, Business & Service Call Center, Business Planning, CRM, Sales Administration and Business Support. He has also held several other senior leadership positions at Tele Atlas and Eldi Group.

Geert Bert is responsible for business development and implementing expansion strategies and enforcement of Convergence’s sales activities to Global Account customers.
Mr. Bert has a compelling track record of sales success in enterprise markets and his strong, global experience assures our Global customers knowledgeable support from a comprehensive Global Accounts program for their TEM program roll-out.
Over more than 15 years, Mr. Bert developed a broad range of executive skills from strategy, sales & marketing, to operations and finance in highly competitive industries and markets on an international level.

Mr. Bert holds a masters degree in Electronic Engineering and Business Management. 


Coos Paulusma
Country Managing Partner, The Netherlands

coos_paulusma_p_250Coos has over thirty years of experience in the computer hardware and software industry as well as in the telecommunications industry. He has been active in the Telecom Expense Management industry for over seven years as a Director of a The Netherlands software provider for TEM Business Intelligence, which now evolved into Convergence’s TEMExpert and BillIntelligence software solutions. He also serves as a Managing Partner of 2Call-IT, a B2B telemarketing and sales support organization, specialized in high level opportunity tracking and lead generation, mainly in the ICT sector. Before that, Coos served as Alliance Manager in Sun Microsystems Northern European organization, after transiting from his prior role as Business Development Manager with Sun Microsystems The Netherlands BV, where he was instrumental in the realization of high value hardware and infrastructure sales. Prior to Sun, he was responsible for business development with ELC Information Systems and earlier in his career acted as Sales Manager with significant information and communication companies such as Nokia, Ericsson and Burroughs. During his earlier career he earned numerous awards reflecting his strong sales performance and skills.Coos’ experience and extensive business network represent great value to Convergence’s The Netherlands operations.
In his free time Coos flies light aviation Cessna and Piper airplanes from the Teuge regional airport and spends time on charity work with the “Highflyers Foundation” that provides first flights to chronically ill children. 


Convergence Strategies' Mission

Convergence is a solutions company and expert in Telecom Expense Management delivering hard savings.
Through the combination of the TEM Concept (Process), world class TEM technology (Tools) and TEM specialist (People) experience, Convergence typically achieves 20% to over 40% of expense reductions from full lifecycle TTEM initiatives, most often without changing operators.
Convergence’s TEM solutions address the full telecom service life cycle. Solutions include, but are not limited to: invoice processing, ordering and provisioning management, inventory management, mobile device management, call accounting, auditing, usage reporting, cost centre allocations, spend analysis, process analysis, benchmark studies, requirement analysis, sourcing, contract negotiating, contract compliance, rate plan optimization, technology and architecture optimization and supplier performance measurement.
Convergence’s technology solutions enable organizations to gain visibility into, and control over their fixed voice, mobile voice and data, and data communications telecom spend and are multi-company, multilingual, multi-currency, multi-operator, and multi-country, hence supporting the requirements of international organizations.
Technology solutions are delivered on premise, as a managed service (SaaS) or in a hybrid setup, either directly to Global 2000 companies or through our growing network of independent TEM outsourcing partners.
Our technology combines US sourced TEM software from Rivermine Software, enhanced with Convergence’s localization and proprietary BillIntelligence invoice processing and TEMExpert Business Intelligence software, fulfilling the specific requirements for EMEA and international markets.
Results we enable from the TEMPOR collaborative portal delivered Total Telecom Service Lifecycle Management (TTSLM) software are supported by Convergence’s TEMCare Managed Services and TEMSolutions Professional Services that come with a no-nonsense 500% ROI guarantee, assuring high profitability to our customers for any project we execute.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

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    Customer Success

  • Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research


     
    Go to the Analyst Research Information
    Analyst Research

     

     
  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Latest News

The TEM market in Europe is developing fast. Read the latest Press Releases, Media Coverage, Industry News and Newsletters.
Consult the News section for actual information.