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Convergence Overview

  • TEM Industry Background

    Industry Background

    Since the beginning of the 21st century TEM has evolved considerably and is now adopted world-wide by organizations eager to contain and reduce their operational expenses. Read more...

  • Convergence Companies

    Convergence Companies

    Convergence operates complementary business units as legal entities dedicated to Telecom Management Technology, Managed Service Operations, Technical and Business Consulting. Read more...

  • Convergence Values

    Convergence Values

    Achieving sustainable, high performance results in an ever-flattening world drives us. Our values are based on collaboration, trust, innovation and dedication. Read more...

  • Locations

    Locations

    Convergence is headquartered in Brussels, Belgium. Satellite offices are established across EMEA as our European customer base grows and TEM adoption expands internationally. Read more...

  • Convergence Member Portal

    Member Portal

    Members of the Convergence Virtual Teams have access to this member portal. On the intranet you can consult the extended knowledge base and actual support and company information. Read more...

  • Careers

    Careers

    Convergence offers an excellent environment for talented and experienced professionals who want to develop a career in the TEM industry, either on a contractor or permanent basis. Read more...

  • Convergence's Vision

    Convergence's Vision

    To provide clients with technology and expertise that allows them to better acquire, control, understand, and manage their telecom services and costs. Read more...

  • Executive Leadership

    Executive Leadership

    Each member of Convergence’s management team has decades of enterprise software, technology and services expertise, bringing leadership to address European TEM needs. Read more...

industry_background_250The “Disconnect” in Telecom Expense Management

Following the dotcom bust, industry analysts have identified voice, data, and wireless costs, typically a company's third largest non-payroll expense, as a new frontier with vast potential for significant expense reduction opportunities. This potential stems from the lack of visibility into communication expenses attributed to complex contracts, distributed inventory, and erroneous carrier bills. With an ever-increasing reliance on telecommunications infrastructure, the management of telecommunications expenses continues to remain a frontier for tremendous bottom-line impact on the organization.

Unfortunately, the management of telecommunications expenses has historically lagged behind the changes in telecommunications technologies. Specifically, Telecommunications Expense Management (TEM) capabilities haven’t kept pace with the volume of services consumed, the volume of invoices received, and the complexities in allocating these costs enterprise-wide. Add to this, the fact that most organizations are not receiving optimal rates and services from the rapidly changing carrier community, and the problems typically encountered include:

  • Billing inaccuracies
  • Numerous inefficient carrier relationships
  • Time and resource intensive cost allocations
  • Lack of integration into enterprise systems
  • Increased labour costs
  • Higher than necessary rates
  • Underutilized/excess inventory
  • Incomplete understanding of telecommunications costs

The telecom expense management (TEM) market has changed considerably over the past years.

Traditional TEM providers have expanded their services into the business process outsourcing of bill verification and payment, supplier negotiation, sourcing, consultancy, and mobile device management. The market is moving away from single-country service offerings to meet the needs of multinational corporations for a single global supplier. Systems integrators are taking a greater interest in providing their clients with TEM services, and major telecom operators are entering the market. Infrastructure and operations (I&O) professionals need to understand these market changes in order to shape company policy on TEM.

The TEM industry has become mature over the past decade and organizations world-wide are adopting TEM as a contributing concept to reduce their operational expenses and improve their profitability.

Three main TEM delivery options

TEM is a solution that tracks telecom (voice and data) assets and their related expenses. Currently there are three main delivery options for a TEM solution; Business Process Outsourcing, SaaS/Hosted Solutions, and Licensed software products managed on customer hardware.

Business Process Outsourcing (BPO) companies will manage the entire process of ordering services and auditing expenses. Many BPOs now offer enhanced visibility into telecom expenses via online reporting and ordering tools where in the past a BPO could only offer scheduled batch reporting.

Software as a Service (SaaS) and hosted solutions offer customers a web-based TEM tool to manage all or part of the telecom lifecycle process. The software itself is not owned or managed by the customer. Some SaaS services interface with external HR and A/P systems and also directly accept and process electronic invoice data from carriers.

Many of the same features available from a SaaS solution can also be purchased via a licensed software product. This solution may require more capital upfront, but in some cases may be a better fit due to the integration and security requirements of a customer's enterprise.

Convergence offers all of these deployment models and relies on the customer’s preferences to provision its TEM Technology.

Applying the TEM concept to its broadest definition, Convergence experts leverage the technology to provide outsourced or out-tasked services based on the TEMCare Managed Services and/or TEMSolutions Professional Services portfolio. Convergence hence is a 360° provider of TEM technology and services.

TEM requires solid technology, but even more important are the results we derive from using TEM technology for our customers.

Convergence delivers all the tools and services you need to automate telecom expense management and control telecom expenses across your enterprise. For more information and to find out how much your organization can save,
contact us.

Convergence Strategies' Mission

Convergence is a solutions company and expert in Telecom Expense Management delivering hard savings.
Through the combination of the TEM Concept (Process), world class TEM technology (Tools) and TEM specialist (People) experience, Convergence typically achieves 20% to over 40% of expense reductions from full lifecycle TTEM initiatives, most often without changing operators.
Convergence’s TEM solutions address the full telecom service life cycle. Solutions include, but are not limited to: invoice processing, ordering and provisioning management, inventory management, mobile device management, call accounting, auditing, usage reporting, cost centre allocations, spend analysis, process analysis, benchmark studies, requirement analysis, sourcing, contract negotiating, contract compliance, rate plan optimization, technology and architecture optimization and supplier performance measurement.
Convergence’s technology solutions enable organizations to gain visibility into, and control over their fixed voice, mobile voice and data, and data communications telecom spend and are multi-company, multilingual, multi-currency, multi-operator, and multi-country, hence supporting the requirements of international organizations.
Technology solutions are delivered on premise, as a managed service (SaaS) or in a hybrid setup, either directly to Global 2000 companies or through our growing network of independent TEM outsourcing partners.
Our technology combines US sourced TEM software from Rivermine Software, enhanced with Convergence’s localization and proprietary BillIntelligence invoice processing and TEMExpert Business Intelligence software, fulfilling the specific requirements for EMEA and international markets.
Results we enable from the TEMPOR collaborative portal delivered Total Telecom Service Lifecycle Management (TTSLM) software are supported by Convergence’s TEMCare Managed Services and TEMSolutions Professional Services that come with a no-nonsense 500% ROI guarantee, assuring high profitability to our customers for any project we execute.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
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    Customer Success

  • Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research


     
    Go to the Analyst Research Information
    Analyst Research

     

     
  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Latest News

The TEM market in Europe is developing fast. Read the latest Press Releases, Media Coverage, Industry News and Newsletters.
Consult the News section for actual information.