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Convergence Pricvacy PolicyConvergence Online Privacy Statement 

Effective as of February 1, 2010
Thank you for visiting Convergence, a member of the Convergence Group of Companies online. 

This Online Privacy Statement establishes how we handle the information we learn about you when you visit www.convergence-strategies.com. Respecting your privacy is of utmost importance to us. Proper handling of your personal data is a critical aspect of the way we create, organize and implement our activities online. 

We use personal information you provide us online only for purposes consistent with the reason you provide it.
We may share personal information you provide us online with our business partners to assist us in fulfilling your request.
We may also share your personal information with companies affiliated with Convergence and our business partners and indirect sales advertising associations for their own use. 

Table of Contents 

  1. Your Acceptance of Our Privacy Statement
  2. Changes to This Privacy Statement
  3. Information We Collect; How We Use and Share it
  4. Information Sharing for Legal Purposes
  5. Information Security
  6. Your Choices and Access to Your Information
  7. Children's Privacy
  8. Cookies and Web Beacons
  9. Links to Other Web Sites
  10. How to Contact Us 

1. Your Acceptance of Our Privacy Statement
By using this Web site, you signify your acceptance of this Privacy Statement. If you do not agree with the manner in which we handle data as described in this Statement, please do not use this site. 

2. Changes to This Privacy Statement
We will post changes to this online statement and update the effective date when this statement is updated.
Last updated February 1, 2010
 

3. Information We Collect; How We Use and Share it
You can visit the Convergence Web sites to read and learn about our products and services without telling us who you are and without revealing any personally identifiable information. However, to participate in any special programs as described in more detail below, you may need to provide personal information. 

Personal information identifies you and includes your name, mailing address, e-mail address and phone number. We collect your personal information to provide you with service or information, as well as to give you a customized interactive experience and to help us deliver new products and services to meet your needs. 

Your personal information may be shared with our business partners to assist us in fulfilling your request. We may also share your personal information with companies and contractors affiliated with Convergence and our authorized channel partners and channel partners advertising associations for their own use. 

The personal information we collect from you is used only for purposes consistent with your request or agreement: 

Informational Requests: We collect information necessary to meet your requests for product and services information such as new products and services information alerts, promotions and mailed brochures. 

Promotional Programs: We may ask you to provide personal information to participate in promotional activities such as online presentations, webinars, online conferences, contests, games, special events, blogs and chats ("Programs"). Sometimes Programs are made available through the joint efforts of Convergence and an unaffiliated business partner. If you choose to participate, we may use the information you provide in connection with the Program. For example, we may send you e-mail messages related to the Program or your account activity, or for selection and notification. 

Your personal information may also be shared with our business partner and may also be used by our business partner if you indicate your interest in receiving communications directly from that company. If you elect to receive communications from our business partner, your information will be used by that company in accordance with its policies, and this privacy statement will not apply to that company's use of your information. Sometimes the rules, terms and conditions or disclaimers that apply to a particular Program include information on how we may use the personal information that you provide to us through your participation in the Program. If there is a conflict between the rules, terms and conditions that apply to a particular Program and this Statement, those applying to the particular Program will govern. Please review all of the information about a Program before you provide us with any personal information. 

Blogs and Public Areas: Please remember that blogs are public areas on the Convergence Web site and that chat rooms may be public areas on the Convergence Web site. Please refer to the Program details. Any information posted in these areas can be viewed by other visitors or Internet users. You should not post personal information in these areas. 

Individual to individual: For some features on the Convergence Web site, you can submit information about other people. For example, if you wish to invite others to participate in a Program offered on the Convergence Web site or forward particular content from the Convergence Web site to others, you will be asked to submit e-mail addresses of others. Our use, sharing and protection of the other person's information will also be subject to the terms of the Program and this Privacy Statement. 

Surveys: We may ask you to provide certain demographic information (such as your gender and postalcode) when we conduct surveys on the Convergence Web site. We may use the information that you submit, including your responses to the survey questions, for the purposes identified to you prior to your participation in the survey. In some cases, we may publish the results of the survey, but will do so only as aggregate information, and you will not be individually identified. As we may be conducting certain surveys with our business partners or other third parties, we may also share the results of those surveys with those third parties, but will not identify individuals. In addition, we may ask you to update your contact information. When you provide us with updated contact information, we may share your personal information with companies affiliated with Convergence and our authorized indirect chanel partners and indirect partner advertising associations for their own use. 

Non-Personal Internet Information: We collect and store non-personal Internet information, such as the name of your Internet service provider, the browser (including available plug-ins and browser functionality) and type of machine you are using, the IP address, the Web site that referred you to us, the pages you request and the date and time of those requests to help us generate statistics, measure site activity and improve the usefulness of customer visits. 

Convergence Newsletter: If you have a Convergence Newsletter Subscription, we collect personal information necessary to meet your requests. We may use your personal information to facilitate your usage of the Convergence Newsletter Service to which you subscribe. We may share your information with our business partners to assist us in fulfilling your requests. We may also share your personal information with companies affiliated with Convergence and our indirect channel partners and indirect channel partner advertising associations for their own use. 

4. Information Sharing for Legal Purposes
Convergence reserves the right to disclose any personally identifiable information or other information we collect through the Convergence Web site or otherwise if we are required to do so by law or if we reasonably believe that the disclosure is necessary in order to (a) fulfill a government request; (b) conform with the requirements of law or to comply with legal process served on us; (c) protect or defend the legal rights or property of Convergence, the Convergence Web site or its users, or third-party licensors of any material on the Convergence Web site; or (d) in an emergency to protect the health or safety of the users of the Convergence Web site or the general public. 

5. Information Security
We are committed to keeping your personal information secure. We have appropriate technical, administrative and physical procedures in place to protect personal information from loss, misuse or alteration. 

We limit access to personal information to individuals who have a business need consistent with the reason the information was provided. 

When we collect or transmit sensitive information, we use Secure Sockets Layer (SSL) encryption for added protection. 

6. Your Choices and Access to Your Information
Our Web site gives you choices. You can choose to receive e-mails from us about products and other information. We strive to keep your personal information accurate. 

Users who are to opt out from receiving e-mail communications from Convergence, when you receive an e-mail, you may opt out anytime by following the opt-out instructions provided in the e-mail you receive. 

If you are participating in a Program, you may be able to access and update the information you provided as part of your participation in the Program. Please see the section of this Web site concerning the specific Program to determine if you are able to access your information and how to do so. 

7. Children's Privacy
The Convergence Web site is not intended for children under the age of 13. Convergence does not knowingly collect personal information from children that young. If you are under the age of 13, please do not submit your e-mail address or any other personal information to us through the Convergence Web site. 

8. Cookies and Web Beacons
Convergence uses cookies and Web beacons (also referred to as Web bugs, pixel tags or clear GIFs) to manage our Web site and e-mail programs. We do not use cookies or Web beacons to collect or store personal information. 

A cookie is a small file placed on your computer when you visit a Web site. Its purpose is to manage your Web site experience and allow for customization of the Web pages presented to you when you return to the site. 

Web beacons are small bits of computer code that allow a Web-site owner to track the actions of users on the site and recipients of e-mail communications. 

Cookies and Web beacons help us understand how visitors use our Web site and e-mail so we can design better services in the future. Convergence may use cookies and Web beacons to measure the effectiveness of our online advertising initiatives and determine the correlation between Convergence customers and the online sites they visit. 

We may share this information with other companies to provide e-mail delivery, place advertising on other Web sites or provide customized Web pages when a user returns to our site. Convergence does not control these companies' use of cookies and Web beacons. If you would like to opt out of the cookies and Web beacons set by these companies, you can do so through direct communication with the other companies. 

9. Links to Other Web Sites
This site includes links to other Web sites, such as sites from Convergence suppliers, Convergence Business Partners and Convergence marketing partners, magazine’s and TEM industry websites. These sites are not under our control, even though they may use the Convergence name or logo on their site through an agreement with us. Such other sites do not necessarily follow our Privacy Statement and may place their own cookies on your computer. This practice is standard on the Web, and we do not control cookies placed on your computer by third parties whose advertising or links appear on our site. These sites have their own privacy and information security policy and terms and conditions. Visitors should consult the other sites' privacy notices as we have no control over information that is submitted to, or collected by, these third parties. 

10. How to Contact Us
To contact us with a question, call us or mail your inquiry to:

Convergence Strategies bvba
Green Square Office Park
Lambroekstraat 5A
B-1831 Brussels (Diegem)
Belgium

Convergence Strategies' Mission

Convergence is a solutions company and expert in Telecom Expense Management delivering hard savings.
Through the combination of the TEM Concept (Process), world class TEM technology (Tools) and TEM specialist (People) experience, Convergence typically achieves 20% to over 40% of expense reductions from full lifecycle TTEM initiatives, most often without changing operators.
Convergence’s TEM solutions address the full telecom service life cycle. Solutions include, but are not limited to: invoice processing, ordering and provisioning management, inventory management, mobile device management, call accounting, auditing, usage reporting, cost centre allocations, spend analysis, process analysis, benchmark studies, requirement analysis, sourcing, contract negotiating, contract compliance, rate plan optimization, technology and architecture optimization and supplier performance measurement.
Convergence’s technology solutions enable organizations to gain visibility into, and control over their fixed voice, mobile voice and data, and data communications telecom spend and are multi-company, multilingual, multi-currency, multi-operator, and multi-country, hence supporting the requirements of international organizations.
Technology solutions are delivered on premise, as a managed service (SaaS) or in a hybrid setup, either directly to Global 2000 companies or through our growing network of independent TEM outsourcing partners.
Our technology combines US sourced TEM software from Rivermine Software, enhanced with Convergence’s localization and proprietary BillIntelligence invoice processing and TEMExpert Business Intelligence software, fulfilling the specific requirements for EMEA and international markets.
Results we enable from the TEMPOR collaborative portal delivered Total Telecom Service Lifecycle Management (TTSLM) software are supported by Convergence’s TEMCare Managed Services and TEMSolutions Professional Services that come with a no-nonsense 500% ROI guarantee, assuring high profitability to our customers for any project we execute.

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