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  • Convergence Customers

    Convergence Customers

    Found in any market: healthcare, retail, professional services, financial services, manufacturing, aerospace,  government, military and education. Read more...

  • Success Stories

    Success Stories

    Results our customers achieve with Convergence TEM technology, TEMSolutions Professional Services and TEMCare Managed Services. Read more...

Convergence CustomersOver 200 customers and counting

Convergence focuses on realizing substantial cost benefits and process improvements to any size organization. Customers we serve include Global 2000 enterprises and government agencies and non-profit organizations worldwide as well as smaller locally operating organizations.

We deliver TEM for any size organization.

We serve clients in all major industries including Healthcare, Government, Non-Profit, Financial Services, Retail, Energy, Manufacturing, Media/Publishing, Technology, and Consulting. Small and medium sized organizations are served by local Convergence branches across Europe, agencies and affiliated partners.

Our customer base includes:

  • Over 200 customers under active maintenance, one-time or recurring TEM project execution.
  • Projects executed in over 30 countries with a geographic focus on the complex EMEA environment
  • Customers range from large enterprises to mid-size businesses
  • Market segments such as Healthcare, Government, Non-Profit, Financial Services, Retail, Energy, Manufacturing, Media/Publishing, Technology, and Professional Services.

Convergence customers in general have complex fixed voice, mobile voice and mobile data and data communications environments across national or international multi-sites, in multiple countries and often have multilingual and multicurrency requirements. They have to manage a complex environment of telecom inventory, telecom infrastructure and services. They typically have multiple operator relationships to manage and a large telecom budget.

Customers rely on Convergence to provide them with technology-enabled TEMCare managed services, on-premise or hosted TEM software solutions, and TEMSolutions professional services.

Convergence focuses on bringing its customers real value:

  • Telecom expense reductions in a 20% to over 40% range through full Telecom Lifecycle Services
  • Visibility and control of telecom expenses by user, department, country, region, supplier, service and other viewpoints through analytic intelligence.
  • Reduction in the telecom Procure to Pay processing time and costs, enhancing accuracy, ensuring compliancy and audit ability.
  • Optimization of business processes related to Telecom management through workflow and portal applications.
  • Manageability of telecommunications operations including mobile device management and mobile expense management.
  • The results we bring to our customers are realized through application of the TEM concept, applying world-class technology and extensive industry knowledge.
  • Results are derived from improved management of telecom inventory and its procurement, contracts and invoicing.
  • Results are achieved through validation and optimization solutions and services and Active Telecom Management services and knowledge transfer.

Convergence Strategies' Mission

Convergence is a solutions company and expert in Telecom Expense Management delivering hard savings.
Through the combination of the TEM Concept (Process), world class TEM technology (Tools) and TEM specialist (People) experience, Convergence typically achieves 20% to over 40% of expense reductions from full lifecycle TTEM initiatives, most often without changing operators.
Convergence’s TEM solutions address the full telecom service life cycle. Solutions include, but are not limited to: invoice processing, ordering and provisioning management, inventory management, mobile device management, call accounting, auditing, usage reporting, cost centre allocations, spend analysis, process analysis, benchmark studies, requirement analysis, sourcing, contract negotiating, contract compliance, rate plan optimization, technology and architecture optimization and supplier performance measurement.
Convergence’s technology solutions enable organizations to gain visibility into, and control over their fixed voice, mobile voice and data, and data communications telecom spend and are multi-company, multilingual, multi-currency, multi-operator, and multi-country, hence supporting the requirements of international organizations.
Technology solutions are delivered on premise, as a managed service (SaaS) or in a hybrid setup, either directly to Global 2000 companies or through our growing network of independent TEM outsourcing partners.
Our technology combines US sourced TEM software from Rivermine Software, enhanced with Convergence’s localization and proprietary BillIntelligence invoice processing and TEMExpert Business Intelligence software, fulfilling the specific requirements for EMEA and international markets.
Results we enable from the TEMPOR collaborative portal delivered Total Telecom Service Lifecycle Management (TTSLM) software are supported by Convergence’s TEMCare Managed Services and TEMSolutions Professional Services that come with a no-nonsense 500% ROI guarantee, assuring high profitability to our customers for any project we execute.

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

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    Customer Success

  • Consult TEM Analysts

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    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research


     
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    Analyst Research

     

     
  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

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The TEM market in Europe is developing fast. Read the latest Press Releases, Media Coverage, Industry News and Newsletters.
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