Total Telecom Expense Management

TTEM gives you back control over your telecom expenses and environment

Industry analysts like Gartner, Aberdeen, Forrester and others have identified voice, data, and wireless costs, typically a company's third largest non-payroll expense, as a new frontier with vast potential for significant expense reduction opportunities. This potential stems from the lack of visibility into and control of communication expenses attributed to complex contracts, distributed inventory, and erroneous telecom operator bills.

Communication expenses are now growing at a worrying pace of 10% to 15% annually on average. This growth not only comes from the rapid increase in mobile and data communications, offsetting the decline in fixed voice costs, but also from the rapid adoption of new services such as conferencing, video communications, internet services, employee home office & mobile connections, VoIP, WiFi and messaging services.

The management of large telecommunications expenses has historically lagged behind the changes in telecommunications technologies. Specifically, Telecommunications Expense Management (TEM) capabilities haven’t kept pace with the volume of services consumed, the volume of invoices received, and the complexities in allocating these costs enterprise-wide. Add to this, the fact that most organizations are not receiving optimal rates and services from the rapidly changing telecom operator community, and the problems typically encountered include:

 Billing inaccuracies

 Increased labor costs

 Numerous inefficient carrier relationships

 Higher than necessary rates

 Time and resource intensive cost allocations

 Underutilized/excess inventory

 Lack of integration into enterprise systems

 Incomplete understanding of telecommunications costs

TTEM solutions address the full telecom service life cycle based on the Convergence Total Expense Management framework. They enable companies to better plan telecommunications spend, source optimum contracts, ensure that they buy services against those contracts, monitor user and vendor compliance, provide telecom bill audit and accuracy, and analyze overall spend for ongoing improvements.

Solutions may include, but are not limited to: call accounting, auditing, usage reporting, cost center allocations, spend analysis, process analysis, benchmark studies, inventory analysis, requirement analysis, sourcing, contract negotiating, contract compliance, rate plan optimization, technology and architecture optimization and supplier performance measurement.

Utilizing Convergence’s professional services and technology platform to automate the previously labor-intensive TEM processes, organizations can now operate an automated “procure to pay” process for their enterprise-wide telecommunications operations. As a result, Convergence clients track, manage, and more effectively deploy telecommunications resources and support services across their entire enterprise.

Total Telecom Expense Management (TTEM) provides optimization and benchmarking of your Telecom Tariffs, Dynamic Audit of your telecom invoices, optimization of telecom business processes  and improvements in call behavior among other cost saving benefits, resulting in direct savings on your telecom expenses in a 20% to over 40% range.

In fact, Convergence clients experience rapid return on their TEM investment with ROI results in excess of 500%, and they develop the sustained ability to better manage and optimize their telecommunications resources.