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TTEM gives you back control over your telecom expenses and environment
Industry analysts like Gartner, Aberdeen, Forrester and others have identified voice, data, and wireless costs, typically a company's third largest non-payroll expense, as a new frontier with vast potential for significant expense reduction opportunities. This potential stems from the lack of visibility into and control of communication expenses attributed to complex contracts, distributed inventory, and erroneous telecom operator bills.
Communication expenses are now growing at a worrying pace of 10% to 15% annually on average. This growth not only comes from the rapid increase in mobile and data communications, offsetting the decline in fixed voice costs, but also from the rapid adoption of new services such as conferencing, video communications, internet services, employee home office & mobile connections, VoIP, WiFi and messaging services.
The management of large telecommunications expenses has historically lagged behind the changes in telecommunications technologies. Specifically, Telecommunications Expense Management (TEM) capabilities haven’t kept pace with the volume of services consumed, the volume of invoices received, and the complexities in allocating these costs enterprise-wide. Add to this, the fact that most organizations are not receiving optimal rates and services from the rapidly changing telecom operator community, and the problems typically encountered include:
Billing inaccuracies
Increased labor costs
Numerous inefficient carrier relationships
Higher than necessary rates
Time and resource intensive cost allocations
Underutilized/excess inventory
Lack of integration into enterprise systems
Incomplete understanding of telecommunications costs
TTEM solutions address the full telecom service life cycle based on the Convergence Total Expense Management framework. They enable companies to better plan telecommunications spend, source optimum contracts, ensure that they buy services against those contracts, monitor user and vendor compliance, provide telecom bill audit and accuracy, and analyze overall spend for ongoing improvements.
Solutions may include, but are not limited to: call accounting, auditing, usage reporting, cost center allocations, spend analysis, process analysis, benchmark studies, inventory analysis, requirement analysis, sourcing, contract negotiating, contract compliance, rate plan optimization, technology and architecture optimization and supplier performance measurement.
Utilizing Convergence’s professional services and technology platform to automate the previously labor-intensive TEM processes, organizations can now operate an automated “procure to pay” process for their enterprise-wide telecommunications operations. As a result, Convergence clients track, manage, and more effectively deploy telecommunications resources and support services across their entire enterprise.
Total Telecom Expense Management (TTEM) provides optimization and benchmarking of your Telecom Tariffs, Dynamic Audit of your telecom invoices, optimization of telecom business processes and improvements in call behavior among other cost saving benefits, resulting in direct savings on your telecom expenses in a 20% to over 40% range.
In fact, Convergence clients experience rapid return on their TEM investment with ROI results in excess of 500%, and they develop the sustained ability to better manage and optimize their telecommunications resources.
TEM in a Nutshell
TEM or Telecom Expense Management is now on the agenda of many Finance, IT and Purchasing departments. They want to reduce telecom costs through telecom audit, improved telecom bill management, better telecom contract management, telecom inventory management, timely telecom reports, tariff and usage optimization. Convergence is a telecom consulting organization offering both Managed Service and Business Process Outsourcing services, focusing on telecom expense and inventory management. Our full communications management lifecycle portfolio of services for telecom cost management includes telecom strategic sourcing services through telecom cost analysis, telecom contract negotiation, telecom RFx Development and RFx Evaluation, telecom auction and telecom contract procurement services. Telecom optimization services to reduce telecom expenses include telecom invoice audit, tariff optimization, telecom network optimization, inventory optimization and technology upgrade assessments allowing for telecom cost reduction. Managed services reduce telecom cost through technology fueled management, allowing for ongoing telecom bill audit, telecom call accounting, telecom reporting, telecom invoice control and automated telecommunications audit. Business Process Outsourcing services provide you with TEM technology and telecom consultant expert service for outsourced telecom cost control and telecom spend management logistics services, leading to telecom expense reduction as well as reduction in operational telecom management costs.
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy
EMEA Chemical Company
Global BI Software Provider
Large European Bank
National Retailer
Port Services Company
Regional Publisher
and over 150 more
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Aberdeen
AOTMP
EVUA
Forrester
Gartner
IDC
Insight Research
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Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.