Telecom Expense Management For Telecom Industry

TEM in Telco Industry

Your customers expect help in their telecom management

The telecom industry is challenged with increasing demand from its corporate customers to provide some or all of the management capabilities one can expect from a Telecom Expense Management solution.

And with Mobile Device Management becoming an additional functional domain covered by TEM, telecom operators, system integrators and traditional telecom resellers are now facing yet another challenge to be tackled for their demanding customers.

TEM for Telecom Operators

 Telecom Operators are getting more requests to also operate as providers of TEM solutions. This may be limited to some of the functions of TEM or encompass a full featured TEM solution offering, leading to different scenarios: 

• The TEM solution provides in a platform for network and/or fleet management and/or Mobile Device Management.
• The Business Intelligence functions of a TEM solution are the cornerstone of a web based reporting solution the operator is offering to his corporate customer base.
• The operator private labels, or passes through, a TEM provider to its customers.
• The operator acts as the consolidating contractor for a large, multicarrier network outsourcing agreement where a TEM solution is as much needed as for customers managing their telecom internally.

TEM for Integrators

Integrators and outsourcers are also beginning to integrate the benefits of TEM into their system integration and outsourcing portfolios. TEM provides a substantial benefit to outsourcers who’s customers will require short-term  cost reductions from corporate expenditure as a result of large ICT outsourcing contracts. At the same time, as telecom now is routinely part of ICT System Integration and outsourcing, longer term requirements are met by including telecom lifecycle management as the core enabler for  governance in the overall ICT management portfolio.

TEM for Telecom Resellers

As Telecom Expense Management becomes more commonplace, Telecom Resellers, serving small and mid-size organizations  are adding cost management services to their portfolio.
While selling the infrastructure solutions, including new fixed voice VoIP based systems and mobile devices are the more visible part of a telecom reseller’s business, their customer’s main telecom expenditures are the recurring expenses on operator service contracts.
As a trusted advisor, it is no wonder that these customers are turning to the Telecom Reseller for a solution to help them manage and optimize their telecom spend.
Forward thinking Telecom Resellers have seen this opportunity and provide Telecom Expense Management services to their customers using Convergence’s TEMPOR Software as a Service (SaaS) TEM solution as an affiliate or private labeled.