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TEM in Telco Industry

  • TEM for Telecom Operators

    TEM for Telecom Operators

    Telcos provide services to their multinational customers that impose TEM, both internally and as a service to their multinational customers. Read more...

  • TEM for Telecom Resellers

    TEM for Telco Resellers

    As a trusted advisor and reseller of telecom services you are expected to be more than a supplier. Your customers expect you to use your industry knowledge to drive cost savings with TEM.  Read more...

  • TEM for Integrators

    TEM for Integrators

    Outsourcers and ICT Integrators need to support the Telecom Expense and Environment Management for their customers. Our software and services provide you with a fast track to TEM.  Read more...

TEM for IntegratorsICT Systems Integrators and Outsourcers rely on Convergence’s TEM solutions

Organizations both large and small are struggling to maintain levels of quality while reducing operating costs to remain competitive.

Also, outsourcers and ICT Integrators need to deliver cost benefits to their customers. And as TEM addresses the short-term requirements to wring costs from corporate expenditure and addresses long-term requirements to include telecommunications within improved governance structures across ICT, TEM is becoming part of the outsourcing solution.

And Convergence understands the requirements of ICT Integrators and Outsourcers and provides technology and services to help them deliver on the customer requirements.

By using or custom branding our TEMPOR or TEMPOR Enterprise delivered TEM Technology, supported by our services, outsourcers and ICT Integrators can add a TEM service to their portfolio and realize dramatic savings and process optimizations for their customers.

TEM significantly eliminates the unnecessary costs related to inefficient enterprise telecom processes and reduces total costs through intelligent, strategic sourcing of services and ongoing inventory management and invoice validation. Additionally, TEM provides analysis and reporting abilities to provide cost transparency in support of optimization of customer telecommunications expenses.

Convergence’s Telecom Expense Management (TEM) technology and services manages and optimizes a client’s telecom inventory, improves billing accuracy, and provides critical management reporting to eliminate unnecessary costs and improve the balance sheet. By combining the world’s leading TEM application and Convergence’s internationalization and TEM Business Intelligence software with experienced telecommunication professionals and solid methodology, Convergence TEM brings integrity your customer’s telecom expense management system, driving out costs while preserving service levels and improving productivity.

Convergence TEM includes call accounting, auditing, usage reporting, cost centre allocations, rebilling, spend analysis, process analysis, inventory analysis, requirement analysis, sourcing, contract compliance, and supplier performance measurement.

By providing services for your customer’s fixed or mobile expenses that span the full TEM lifecycle - assessment and audit consulting services, planning, design, integration, deployment and ongoing management – you can help your customers transform their telecommunications environment by reducing complexity and automating processes to reduce costs.

Services ICT Integrators and Outsourcers can provide to their customers include:

  • Telecom Expense Management Consulting Services: consulting includes assessment, historical audit and savings analysis to identify optimization opportunities in your customer’s fixed, mobile and data communications telecom environment.

  • Secure credits from telecommunication providers through automated monthly electronic invoice acquisition, validation and identification of billing errors.

  • Fixed Voice Telecom Expense Management Services: for fixed communications includes standard, enhanced and premium offerings for managing fixed voice, data, conferencing, video and networking equipment charges.

  • Mobile Voice and Mobile Data Telecom Expense Management Services: provides mobile expense management, mobile device management, integration services, managed services to support the growing pain of budgeting and containing your customer’s mobile services and device expenses.

  • Telecom environment management: manage and reduce costs through automation of ordering, billing, invoice validation and cost allocation of voice, data and mobile services, simplify the environment and reduce staff complexity. With Convergence’s TEM experience, skills and standardized service processes you support your customer with improved expense visibility and quickly realize cost savings.

  • Provide control with proactive management of voice, data and mobile services. Through centralization and standardization of telecom ordering and provisioning, invoicing and inventory management into a single process and financial control system, Telecom Expense Management Services help you to eliminate your customer’s excessive cost of distributed toolsets. Through Total Telecom Service Lifecycle Management, including ordering and invoice management, our technologies and services are designed to provide your customers with an accurate view of their telecom inventory and expenses, allowing you to immediately pinpoint telecom cost saving opportunities. Benefits derived from our TEM solutions and services include improved control over the entire voice, data, mobile and equipment telecom costs by centralizing and standardizing environment and invoice data and reporting across multiple providers, contracts, TEM related data sources and business processes.

  • Enhance visibility and control over your customer’s global telecommunications expenses. Through business intelligence reporting and dashboard monitoring, end-to-end Telecom Expense Management Services allows you to gain the visibility and control needed to optimize your customer’s voice, data and mobile infrastructure. Business metrics reporting on telecom orders, invoices, inventory and cost recovery gives you the opportunity to plan and apply telecom budget and data networking assets. Improved visibility of inventory and infrastructure and expense trends helps to improve forecasting and enables more effective allocation of financial and staff resources to global business opportunities.

Convergence TEM software is available for on-premise deployment, as a managed service and in a hybrid configuration.

C
ontact us to learn more about our telecom expense management software and services fit to support ICT Integrators and Outsourcers.

TEM in a Nutshell

Convergence TEM services in a nutshell
TEM or Telecom Expense Management is now on the agenda of many Finance, IT and Purchasing departments. They want to reduce telecom costs through telecom audit, improved telecom bill management,  better telecom contract management, telecom inventory management, timely telecom reports, tariff and usage optimization. Convergence is a telecom consulting organization offering both Managed Service and Business Process Outsourcing services, focusing on telecom expense and inventory management. Our full communications management lifecycle portfolio of services for telecom cost management includes telecom strategic sourcing services through telecom cost analysis, telecom contract negotiation, telecom RFx Development  and RFx Evaluation, telecom auction and telecom contract procurement services. Telecom optimization services to reduce telecom expenses include telecom invoice audit, tariff optimization, telecom network optimization, inventory optimization and technology upgrade assessments allowing for telecom cost reduction. Managed services reduce telecom cost through technology fueled management, allowing for ongoing telecom bill audit, telecom call accounting, telecom reporting, telecom invoice control and automated telecommunications audit. Business Process Outsourcing services provide you with TEM technology and telecom consultant  expert service for outsourced telecom cost control and telecom spend management logistics services, leading to  telecom expense reduction as well as reduction in operational telecom management costs.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
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    Customer Success

  • Consult TEM Analysts

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    next_cc0000_25px Forrester
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    Analyst Research

     

     
  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


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    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.