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Convergence provides operators with proven TEM solutions
To serve their multinational customers, operators have been under pressure for a long time to provide multi-country solutions to their multinational customers. And especially in EMEA any company of size quickly operates on an international scale.
As most operators have only coverage for one or a limited number of countries, extended through partnerships, they turn to TEM to manage the services brought under multinational outsourcing contracts and to support their large customers with analytics and reporting capabilities.
Telecom operators can rely on TEM for multiple purposes:
- The TEM solution provides in a platform for network and/or fleet management and/or Mobile Device Management.
- The Business Intelligence functions of a TEM solution are the cornerstone of a web based reporting solution the operator is offering to his corporate customer base.
- The operator private labels, or passes through, a TEM provider to its customers.
- The operator acts as the consolidating contractor for a large, multicarrier network outsourcing agreement where a TEM solution is as much needed as for customers managing their telecom internally.
Network outsourcing is experiencing strong adoption and in outsourcing agreements, the operator is no longer simply managing its own service contracts - it is responsible for managing competitive operator services as the agent of the client.
Operator TEM Solutions are delivered through the operator web portal which has been specifically designed to place the customer at the centre of the online experience.
The TEM portal may deliver a few or all of the following functions to support fixed and mobile services according the needs of our multinational customers:
- Telecom expense management
- Central reporting and analytics
- Central management of systems and infrastructure
- Asset management
- Device management
- Customer portal
- Online ordering
- Trouble ticketing
- SLA management
Another growing point of pain is to enable multinational companies to effectively manage the deployment and ongoing support of their growing mobile workforce. Managed Mobility Solutions, utilizing Mobile Device Management and mobility services expertise helps businesses manage the complexities surrounding the increasing number of mobile information workers.
Managing multiple fixed and mobile operator contracts and communication costs, selecting mobile devices, network interoperability and device management and security are challenging for most enterprises, which look towards their providers for solutions.
According to leading independent research company Forrester Research, Inc., 73 percent of the global enterprise workforces will be mobile users by 2012. This represents 187.9 million mobile users in 2008, growing to 397.1 million users in 2012 (Source: Enterprise Mobile User Forecast: Mobile "Wannabes" Are The Fastest-Growing Segment, October 2008).
Convergence Mobile Device Management and Mobile Expense Management Solutions offer an integrated solution for: inventory and expense management, logistics, mobile device management and security, and application management.
The Convergence TEMPOR portal supports third party operator invoice integration through BillIntelligence and Reporting and Analytics through Convergence TEMExpert.
The Convergence TEMPOR Enterprise portal supports Telecom Expense Management functions, Mobile Device Management and Mobile Expense Management.
Contact us to learn more about our TEM software and solutions for operators.
TEM in a Nutshell
Convergence TEM services in a nutshell
TEM or Telecom Expense Management is now on the agenda of many Finance, IT and Purchasing departments. They want to reduce telecom costs through telecom audit, improved telecom bill management, better telecom contract management, telecom inventory management, timely telecom reports, tariff and usage optimization. Convergence is a telecom consulting organization offering both Managed Service and Business Process Outsourcing services, focusing on telecom expense and inventory management. Our full communications management lifecycle portfolio of services for telecom cost management includes telecom strategic sourcing services through telecom cost analysis, telecom contract negotiation, telecom RFx Development and RFx Evaluation, telecom auction and telecom contract procurement services. Telecom optimization services to reduce telecom expenses include telecom invoice audit, tariff optimization, telecom network optimization, inventory optimization and technology upgrade assessments allowing for telecom cost reduction. Managed services reduce telecom cost through technology fueled management, allowing for ongoing telecom bill audit, telecom call accounting, telecom reporting, telecom invoice control and automated telecommunications audit. Business Process Outsourcing services provide you with TEM technology and telecom consultant expert service for outsourced telecom cost control and telecom spend management logistics services, leading to telecom expense reduction as well as reduction in operational telecom management costs.
TEM or Telecom Expense Management is now on the agenda of many Finance, IT and Purchasing departments. They want to reduce telecom costs through telecom audit, improved telecom bill management, better telecom contract management, telecom inventory management, timely telecom reports, tariff and usage optimization. Convergence is a telecom consulting organization offering both Managed Service and Business Process Outsourcing services, focusing on telecom expense and inventory management. Our full communications management lifecycle portfolio of services for telecom cost management includes telecom strategic sourcing services through telecom cost analysis, telecom contract negotiation, telecom RFx Development and RFx Evaluation, telecom auction and telecom contract procurement services. Telecom optimization services to reduce telecom expenses include telecom invoice audit, tariff optimization, telecom network optimization, inventory optimization and technology upgrade assessments allowing for telecom cost reduction. Managed services reduce telecom cost through technology fueled management, allowing for ongoing telecom bill audit, telecom call accounting, telecom reporting, telecom invoice control and automated telecommunications audit. Business Process Outsourcing services provide you with TEM technology and telecom consultant expert service for outsourced telecom cost control and telecom spend management logistics services, leading to telecom expense reduction as well as reduction in operational telecom management costs.
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy EMEA Chemical Company Global BI Software Provider Large European Bank National Retailer Port Services Company Regional Publisher and over 150 more -
Aberdeen AOTMP EVUA Forrester Gartner IDC Insight Research -
Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.
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