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TEM in Telco Industry

  • TEM for Telecom Resellers

    TEM for Telco Resellers

    As a trusted advisor and reseller of telecom services you are expected to be more than a supplier. Your customers expect you to use your industry knowledge to drive cost savings with TEM.  Read more...

  • TEM for Integrators

    TEM for Integrators

    Outsourcers and ICT Integrators need to support the Telecom Expense and Environment Management for their customers. Our software and services provide you with a fast track to TEM.  Read more...

  • TEM for Telecom Operators

    TEM for Telecom Operators

    Telcos provide services to their multinational customers that impose TEM, both internally and as a service to their multinational customers. Read more...

TEM for Telco ResellersUpgrade your customer relationships to partner status

Resellers in the telecommunications industry are often challenged to come up with new strategies to remain competitive in a market that could reasonably be described as saturated.

In these times there is great pressure on the bottom line and it seems to be increasing daily. There are only two ways to improve net result of a company’s balance sheet, more revenues and lower expenses. Increasing revenues will increase profits if expenses do not proportionally increase even more. Decreasing expenses will lead to better results even if revenues are flat.

Also, for telecom resellers, increasing revenues in telecom is a tough proposition in any economy. That’s why being in the business of decreasing expenses for others may be a smart choice for telecom resellers.

While telecom expenses are not at the level of -for example- employee expenses in the service industry or raw material costs in an industrial environment, they are in the top 5 of the indirect expenses categories.

What’s more, they can be reduced by 20% to over 40% using Telecom Expense Management, percentages that are hardly achievable with any other expense category. That brings the telecom savings to the top of cost reduction opportunities.

Telecom resellers typically have to sell more to increase their own profitability. But they miss out or are only marginally compensated for the recurring monthly telecom services they facilitate for the operators supplying those services to their customers. And these recurring expenses may add up to 25% to 50% of your customer’s ICT budget.

And even if you resell such services as an operator channel partner it is good to know that there is no need to jeopardize your relationships with the operators you represent. With Telecom Expense Management you optimize your customer’s Telecom spend, which is a legitimate right in any supplier – customer relationship,  in most cases without changing operators.

Telecom Expense Management encompasses more than just squeezing the phone bill.

The TEM value proposition includes control and optimization of telecom expenses. This for both recurring and nonrecurring costs associated with mobile and fixed voice and data communications network planning and design, system and component acquisition and implementation, inventory management, ongoing operations support, circuit costs and usage management. It also means proactively managing contracts, disputes, warranties, vendor invoices, work orders and trouble ticket processes.

With TEM as a telecom reseller you not only optimize telecom spend for your customers but also takes away a lot of telecom management worry, for tasks your customers don’t have the skilled resources for. Hence, there is a lot of value added servicing in TEM for a telecom reseller.

Convergence provides modular, scalable communications management software, managed services and business process outsourcing to any size organization. Our solutions are designed to enable companies to gain control of and successfully manage telecom investments, operating expenses, and the entire ICT communication environment including the people, processes, policies and technology.

Our TEM solutions have demonstrated cost-savings of 20% to over 40 percent over and over again. These results have been achieved with companies ranging from single-site Small and Medium Size companies with one PBX with as few as 25 extensions and connected to a TDM PSTN to multi-site multinational enterprises with dozens of PBXs supporting tens of thousands of extensions and connected to up to over one hundred of fixed voice and mobile operator networks across EMEA.

With our roots in business intelligence and data analytics our TEMPOR RS managed service offering for Telecom Resellers provides you and your customers with integrated access to telecom expense reports and analytics. The solutions are available as SaaS (Software as a Service) and in that form can be self-funding month-to-month from start and contribute to your customer’s balance sheet.

Data is gathered in an automated way from electronic invoices from operators and any device capable of outputting a call detail record (CDR), PBX, IP-PBX, Key System, router or any service PSTN, VoIP, cellular, WiMAX, wireless data, conference platform capable of providing a call record stream or file in any format. It filters, parses, consolidates and organizes all of that data into a single integrated database producing reports, analytics, dashboards, alerts and more management information.

Using the visibility forthcoming from the business intelligence deliverables, you can focus on recommendations and cost saving actions, not on the technical work which is performed by our systems and our operations team.  And our TEM consultants are available to support you online or on the phone.

With TEMPOR you can assume your customer’s management burden and problem solving with no increase in technical manpower. You’ll be able to perform ongoing rate plan analyses and optimization for fixed voice and mobile networks and guarantee savings. You can do quarterly or monthly invoice analyses, review the results with your client in detail and if desired implement the recommended changes with the operators, and make money by saving money for your customer. The result: a true win-win proposition where you propel your relationship with your customer from being a supplier to becoming a real partner.

TEMPOR allows you on behalf or in collaboration with your customer to:

  • Execute TEM processes with your customers in a collaborative web based environment.
  • Dynamically configure usage collection and processing activities directly within the user interface.
  • Manage usage and service desk activities and automate cost allocation for administrative organizations.
  • Analyze multiple rate structures against actual consumption and business requirements.
  • Examine usage reports to ensure proper utilization of services, as well as eliminate unused services, and proactively identify misuse.
  • Identify potential service quality issues.
  • Establish a centralized location for all contract agreements.
  • Manage the invoice management lifecycle by automating reconciliation against service inventory and contracted rates, and by defining acceptable variances and procedures for approving invoices.
  • Obtain all necessary information to manage disputes in a timely and efficient manner.
  • Conduct comprehensive cost-to-revenue financial analysis including real-time examination of vendor charges, payments, disputes, and cost allocation activities.
  • Create flexible rate structures and billing periods for internal cost allocation purposes.
  • Provide secure Web access to billing statements and other financial reports.

Convergence’s Total Telecom Expense Management is available to qualified resellers across EMEA as a Convergence or Reseller Branded solution accessible from a management portal.

Contact us to learn more about our telecom expense management solutions for Telecom Resellers.

TEM in a Nutshell

Convergence TEM services in a nutshell
TEM or Telecom Expense Management is now on the agenda of many Finance, IT and Purchasing departments. They want to reduce telecom costs through telecom audit, improved telecom bill management,  better telecom contract management, telecom inventory management, timely telecom reports, tariff and usage optimization. Convergence is a telecom consulting organization offering both Managed Service and Business Process Outsourcing services, focusing on telecom expense and inventory management. Our full communications management lifecycle portfolio of services for telecom cost management includes telecom strategic sourcing services through telecom cost analysis, telecom contract negotiation, telecom RFx Development  and RFx Evaluation, telecom auction and telecom contract procurement services. Telecom optimization services to reduce telecom expenses include telecom invoice audit, tariff optimization, telecom network optimization, inventory optimization and technology upgrade assessments allowing for telecom cost reduction. Managed services reduce telecom cost through technology fueled management, allowing for ongoing telecom bill audit, telecom call accounting, telecom reporting, telecom invoice control and automated telecommunications audit. Business Process Outsourcing services provide you with TEM technology and telecom consultant  expert service for outsourced telecom cost control and telecom spend management logistics services, leading to  telecom expense reduction as well as reduction in operational telecom management costs.

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

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Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
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