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International Telecom Expense Management

International CapibilitiesNow organizations can really manage their Telecom Expenses Internationally

International and global companies have for a long time struggled with the need to manage their telecom inventory, contracts and invoices in a centralized way. Some forward thinking companies have at least centralized the contract management processes, while most have accepted the realities of heterogeneous markets and managed telecom in a distributed way, forfeiting the benefits of global visibility into their telecom expenses.

No provider has an EMEA-wide network, while some mobile providers merely rely on master agreements merely bundling per country agreements, which still are executed with each country’s subsidiary or partner operator, depriving large telecom users from the benefits of their size.

Convergence’s TEM solutions bring resolve to this quagmire for international telecom management.

With Convergence’ International Telecom Expense Management Capabilities, now multi-national and global organizations not only can benefit from centralized contract management, but also centralize their invoice, inventory and expense management, and can optimize each country’s spend, independent from the operator(s) geographic footprint.

As Europe’s leading provider of telecom expense management services and solutions, most of Convergence’s TEM projects are executed on an international scale and bring the benefits of centralized management with local operations to multi-national and global organizations.

This brings true centralized and distributed visibility and control to fixed voice, mobile voice and data en data communications management inside and outside EMEA and independent of telecom operator, country, language, currency. Invoices are managed in both electronic and paper formats.

Pan-European Services

Convergence provides Pan-European services from Brussels and satellite offices across Europe. Through years of investment in software and best practices and extensive experience with Pan-European TEM projects in over 30 countries, Convergence achieves excellent results in executing international TEM projects.

Global TEM

Convergence has developed extensive partnerships with Alliance Partners including Technology Partners, Global Partners and TEMTAS Partners, assuring global TEM capabilities for international and global organizations.

TEMTAS Trans Atlantic Telecom Expense Management Services

To serve EMEA subsidiaries of US multi-national and global organizations Convergence has developed partnerships with US TEM providers and TEM providers in other markets to execute in the EMEA market and works directly with US customers operating an in-house TEM solution.

To serve EMEA multi-national and global organizations with subsidiaries in the US and other markets, Convergence has developed partnerships with US TEM providers to execute in the US and other markets where local partners work directly with US/other subsidiaries of EMEA customers operating an in-house TEM solution.

International Invoice Operations

Our International Invoice Management services allow to collect our customer’s paper and/or electronic invoices. Invoices are collected either in-country for electronic invoices or centrally in Brussels, at staging centers in Asia, the US or Latin America at Convergence’s and Convergence’s partner’s physical staging hubs with local paper to electronic conversion processing. Electronic invoice collection benefits from Convergence’s access to 200 data centers world-wide and are easily uploaded through the secure TEMPOR Enterprise portal or operator and/or third party messaging services.

Convergence International capabilities are virtually available for any size organization, in any language, any currency and any country, subject to a minimum per entity spend volume.

International Invoice Processing

International Invoice Processing is executed under the Managed Service through the TEMPOR Enterprise Portal, providing access to TMP – Telecom Management Platform, using Rivermine Software and Convergence Proprietary BillIntelligence™ and TEMExpert™ Business Intelligence software.
An enhanced, robust mobile portal enables users to self-manage mobile device and service plan ordering and spend management with ease.

Convergence’s international services and software capabilities, applying those technologies includes:

  • Multi-currency and Multilingual Support.
  • Multi-Currency and conversion to a unified currency.
  • Multilingual application interface allows international-based employees to use the software in their native languages.
  • Multilingual service normalization maps services to a common denominator in English, while the native language service definition remains available.
  • International Invoice Loading/Processing.
  • Receive paper and/or electronic operator invoices.
  • Paper invoice loading for 195 countries and more than 1,100 operator formats.
  • Electronic invoice loading is offered in over 200 formats.
  • Load all invoices in the TEM databases in a normalized format.
  • Load invoices in TEMExpert in both normalized and native form.
  • Validate accurate loading.
  • Manage bill load integrity through operator billing changes.
  • Self-service monitoring and proactive alerting on invoice processing status (received, processed, posted, not received, etc.).
  • Archive invoice data.
  • Software hot maintenance support for operator bill formats changes.
  • Rapid e-Bill integration for new operator formats through TEMIntegrator.
  • Global visibility to invoice data through the TEMPOR Enterprise web-based portal.
  • Global Business Intelligence through TEMExpert for aggregated and detailed data.

Convergence and Rivermine software already processes more than $ 600 million in international telecom spend.
Many organizations have wanted to manage international fixed voice, mobile voice and data and data communications in a centralized way. Convergence TEM Managed Services now provides this capability in a unified integrated platform with reporting, inventory and workflow processes and business intelligence that ensures actionable information is available through one internationally capable solution.

Convergence provides TEM solutions in one of three ways: as licensed and hosted applications, a managed application service (SaaS), or completely outsourced as a BPO (Business Process Outsourcer) Managed Service.

Contact us for more information on Convergence Managed Services’ International Capabilities.

TEM Managed Services take out the hassle

In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Convergence Customers

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


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Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.