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International Capabilities

  • TEMTAS Trans Atlantic

    TEMTAS Trans Atlantic

    Collaborative and reciprocal services that allows US MNC’s and MNC’s with Headquarters on other continents to integrate EMEA TEM requirements in their domestic initiated TEM projects. Read more...

  • Pan-European Services

    Pan-European Services

    Convergence's Pan-European capabilities are virtually available for any size organization, in any language, currency & country. Read more...

  • Global TEM

    Global TEM

    With TEMCare Global, you gain the depth of software and services capabilities needed to support the global TEM needs of today's multi-national and global companies. Read more...

TEMTAS Trans Atlantic ServicesTrans Atlantic execution of TEM projects and services

To serve EMEA subsidiaries of US multi-national and global organizations Convergence has developed partnerships with US TEM providers and TEM providers on other continents to execute in the EMEA market and works directly with US customers operating an in-house TEM solution.

Also, to serve EMEA multi-national and global organizations with subsidiaries in the US and on other Continents, Convergence has developed partnerships with US TEM providers to execute in the US and on other Continents where local partners work directly with US/other subsidiaries of EMEA customers operating an in-house TEM solution.

TEMTAS Trans Atlantic Telecom Expense Management Services

US TEM providers have been challenged to serve geographical dispersed subsidiaries of US MNC’s with the complexities of the European market due to the many languages, operators, currencies and unfamiliar telecom services. At the same time European TEM providers in general come from a call accounting background and are still country-focused and merely focus on TEM applications sales, hence not aligned with the requirements of sophisticated international and global customers.

While operating across the Atlantic, most MNC’s lack the size in their TEM initiatives to be served by global outsourcers and so far have relied on regional TEM initiatives, which deprives them from economies of scale and the benefits of a centralised  and standardised TEM program and processes on a global level. There is a present and urgent need at EMEA subsidiaries of US MNC’s for local TEM services that assure Pan-European execution of TEM initiatives launched by the US MNC’s Headquarters, aligned with the domestic requirements. And there is a similar need for services that allow MNC’s with European Headquarters to see their TEM initiatives to be executed in a Pan-European and Trans Atlantic approach.
That’s where Convergence’s TEMTAS – TEM Trans Atlantic Services offering -addressing those needs- comes in place.

TEMTAS is a collaborative and reciprocal services program that allows US MNC’s and MNC’s with Headquarters on other continents to integrate EMEA TEM requirements in their domestic initiated TEM projects, leveraging Convergence’s expert services.

T
EMTAS also is a collaborative and reciprocal services program that allows EMEA MNC’s to integrate TEM requirements in the US and on other continents in their EMEA initiated TEM projects, leveraging the knowledge and local experience of Convergence TEMTAS Partners.

To enable TEMTAS services Convergence has established TEMTAS Partnerships with US and other non-EMEA TEM providers who subcontract the EMEA part of global TEM initiatives by non-EMEA headquartered MNC’s to Convergence, thus avoiding the challenges and costs that come with international project execution. And Convergence subcontracts to the same TEMTAS partners the non-EMEA part of global TEM initiatives by EMEA MNC’s, thus avoiding the challenges and costs for customers that come with Trans Atlantic project execution.

TEMTAS Partners –Telecom Expense Management Trans Atlantic Services Partners are partners in the US, Asia, the Pacific, Latin America and Africa who serve customers with EMEA subsidiaries. TEMTAS partners call upon Convergence to execute the EMEA part of their TEM projects. Convergence provides TEMTAS partners with the Convergence Intelligent Bill® providing a standardized and normalized electronic invoice for EMEA operator invoices. This allows TEMTAS partners to execute TEM projects for their multinational or global customers and benefit from the strong regional and niche expertise of Convergence in EMEA.

TEMTAS Trans Atlantic Telecom Expense Management Services bring the benefits of international TEM execution to both EMEA headquartered and US headquartered MNC’s and provides in a best-of-breed TEM services execution by local and even regional providers using the same integrated TEM solution platform and Managed Services.

TEMTAS services include both Managed Services and Professional Services including: 

  • TEM Resourcing Services
  • TEM Project and Program management services aligned with the TEMTAS partner’s methods
  • TEM Invoice processing services through our BillIntelligence™ platform capable of handling most EMEA operator invoice formats with the Intelligent Bill® SBO - Standard Bill Output format, for upload to your TEM platform.
  • TEM Reporting services on our TEMExpert Business Intelligence platform
  • TEM EMEA TEMSolutions or similar - partner defined - Telecom Expense Management Professional Services
  • TEM Trans Atlantic Managed Services based on Convergence TEM software and Rivermine, software of the TEMTAS Partner or third party software available on-premise with the customer.
  • TEM Custom services aligned to the customer’s specific needs

 

TEMTAS services leverage Convergence’s Pan-European TEM experience in 30+ EMEA countries and the intercontinental experience of the TEMTAS Partners.

Convergence provides TEM solutions in one of three ways: as licensed and hosted applications, a managed application service (SaaS), or completely outsourced as a BPO (Business Process Outsourcer) Managed Service.

Contact us for more information on TEMTAS Trans Atlantic Telecom Expense Management Services and other International Capabilities.

TEM Managed Services take out the hassle

In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


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    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.