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Telecom Service Types

  • Fixed Voice

    Fixed Voice

    Customizable offerings help you streamline, centralize and manage your end-to-end ordering, inventory and invoice processes. Read more...

  • Data Communications

    Data Communications

    Keeps network management under control in an ongoing process to ensure an accurate inventory is maintained, expenses are validated are always optimized. Read more...

  • Mobile Voice & Data

    Mobile Voice & Data

    High-impact solution to reduce the costs, mitigate risks, and tackle complexity associated with managing the mobile environment for any size organization. Read more...

Data CommunicationsBusiness Process Outsourcing for your Data Communications Network

Organizations typically first engage in data communications network optimization in order to cut costs and relieve network congestion. But typical technical network optimization solutions only reduce network traffic or use by ten or twenty percent. In contrast, a Telecom Expense Management Network Optimization (TNO) solution, provided in Convergence’s TEMSolutions Professional Services offerings reduces network expense and utilization typically by 20% to +40%.

TEMCare Data Communications takes over from there and keeps network management under control in an ongoing process to ensure an accurate inventory is maintained, expenses are validated and stay optimized.

O
ur ongoing inventory management service is part of our TEMCare Data network management services. We act as a provisioning center for all of your telecom needs.

TEMCare Data Communications will enable your employees to have a SPOC (single point of contact) to order WAN services and hardware. Our processes reconcile each request to the inventory to ensure there are not existing services in place capable of handling the service. In addition we provide an approval process within your organization before we place any orders with the service provider.

When everything and everyone must be connected, communications capabilities and networking technologies are fundamental enablers of success and need to be available on time and within budget.

Unique in our Rivermine software powered service is TEM Atlas™ which empowers you to view at-a-glance, network connectivity maps of both physical and virtual circuit-to-circuit, and circuit-to-equipment paths. Gain instant insight into your network routes cost information and quickly view potential risks associated with network changes. Rivermine TEM Atlas™ enables you to filter and sort network maps by:

  • Originating Locations
  • Terminating Locations
  • Service Types
  • Number of “Hops”
  • Network Route Costs

Intuitive drop-down menus and filters enable you to parse and organize information as you need it.

TEMCare Data Communications Services provide you subject to the SLA level with all or part of the following services: 

  • Access through TEMPOR Enterprise to web-based access to TEM software including the Finance Manager, Inventory Manager, and Service Order Manager modules of Rivermine’s industry-leading software and the TEMExpert data warehouse.
  • Invoice acquisition includes receiving paper invoices, staging EDI, downloading CD and web invoice, preparing invoices for accurate loading, tracking/retrieving missing invoices.
  • Invoice loading handles loading of invoices into Rivermine software, validating load accuracy, addressing loading errors, and attaching raw electronic files.
  • Cost Allocation, Invoice Analysis and Approval applies customer’s cost allocation schemes to invoices; handles exceptions; verifies invoices for misapplied payments, un-reconciled inventories and open tickets; flags validated invoices as “approved”.
  • Generation of AP/GL Feeds to AP and GL systems. Validates file transfers, reports transmission failures and loads post-back file into software.
  • Ongoing Audit analyzes electronic invoices against exceptions triggered by defined rules and thresholds; investigates potential root causes; explore optimization opportunities, verifies cost savings, and prepares disputes to be submitted to carriers.
  • Dispute Management opens and tracks billing disputes with vendors; attaches supporting documentation; follows up and engages appropriate contacts and escalates when necessary to manage disputes to closure on customers’ behalf; tracks and reconciles credits.
  • Inventory Management performs inventory reconciliation; handles inventory location management and contact management; provides related inventory management functions and supported services management.
  • Contract Management enables conducting ongoing tracking/management of contract dates, bonus credits, SLA compliance, and MARC attainment.
  • Customer Services for Complete Outsourcing provides support for custom requirements to fill gaps in operations.
  • Clarity reports: presents reports, dashboards, and key performance indicators.
  • TEMExpert business intelligence reports, trend analytics, scorecards and dashboards, OLAP, advanced and predictive analytics, alerts and proactive messaging.

TEMCare service packages provide in well defined, SLA backed Business Processing Outsourcing service programs, are customizable to an organization’s specific needs and can be complemented with Convergence’s TEMSolutions Professional Services to address specific additional TEM requirements.

Contact us for more information about Data Communications services and other TEMCare Managed Services.

TEM Managed Services take out the hassle

In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


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Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.