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MDM Mobile ServicesTEMCare Mobile Telecom Lifecycle Management

Convergence delivers a high-value solution to reduce the costs, risks, and complexity associated with managing your mobile environment.

Our integrated Rivermine, Convergence proprietary and third party software powered management solution allows you to outsource the business processes associated with Mobile Telecom Lifecycle Management - freeing valuable IT time to spend on strategic, rather than tactical initiatives.

When you consider how many hours are normally spent manually procuring, tracking, and maintaining the countless mobile devices used within your enterprise - not to mention data security and compliance concerns, and how much you could save with better management of those assets - it's easy to see why organizations rely on Convergence for Mobile Telecom Lifecycle Management.

Telecom Audit & Consulting

Mobile Telecom is challenging even the most knowledgeable IT specialists to keep pace with a rapid evolving portfolio of new and changing services and options.
Any Mobile Telecom project initiative requires careful evaluation of the myriad of offerings in a very dynamic and complex market, requiring answers to many technology questions and related financial implications:

  • What are the available tariff plans and their impact on the service and expenses we will get from each applicable tariff option?
  •  How can we be assured to get the best contract terms and conditions from our operator(s), benchmarked to the current state of the telecom market?
  • What are the best mobile devices for the different user profiles and applications?
  • Is VoIP technologically and financially (already) to be considered for our company’s needs and our communication profile?
  • How will we validate the expenses incurred and keep track of our mobile voice and data infrastructure and costs?

 The Convergence Solution

The management of mobile communications requires a specific set of functionality expressly engineered to address the unique technological challenges inherent within the wireless world.

TEMCare’s managed services offers organizations the comprehensive functionality and services they need to ensure that the financial and process management of their mobile devices and services are operating at optimal levels.

A number of specific services are available to help organizations manage their mobile communications including:

  • We help you to define your real business needs and align the technology options with those needs.
  • We help you to design the best architecture for your organization’s requirements.
  • We analyze and benchmark your current operator’s service offerings as well as available alternatives in the market using ITIL based methods and the world’s most advanced TEM – Telecom Expense Management technology platform.
  • We analyze your telecom infrastructure and available services to reduce your baseline of telecom expenses with typically 20% to 40%.

Using integrated Rivermine, Convergence proprietary and third party software, the procure to pay process is brought under control through the following services:

  • Invoice Management
  • Inventory Management
  • Mobile application management
  • Assurance Reporting
  • Ordering & Provisioning
  • Rate Plan Optimization
  • Administrative Support
  • Help Desk Support
  • Application Management
  • Contract Negotiation
  • Device Management
  • Policy Administration
  • Security management
  • Current/Gap/Future Process Analysis & Recommendations
  • Process Development
  • Custom Report Generation

 Your Benefits

  • You directly benefit from our experience of optimizing and managing telecom expenses from 150+ customer organizations and hundreds of others through partners.
  • You have permanent access to experienced telecom and business consultants from an independent partner who advises you better than a technology provider or an operator.
  • 360° deployment and support services from specialist covering technology and service implementation, procurement, ongoing telecom bill audit and expense optimization.
  • Advanced reports, analytics, messaging and alert services keep you on top of any telecom related issue needing attention.
  • Compliance and cost allocation, permanently in line with your evolving telecom service, technology and infrastructure portfolio

Contact us for more information on Convergence Mobile Telecom Lifecycle Management solutions.

TEM Managed Services take out the hassle

In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Convergence Customers

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

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Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.