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TEM Managed Services

  • Business Intelligence

    Business Intelligence

    Empowers you with an unseen level of data access & insight in their telecom environment. This insight brings a quantum leap in your Lifecycle Management performance. Read more...

  • Dispute Management

    Dispute Management

    Opens and tracks billing disputes, documents errors, follows up and engages appropriate contacts and escalates when necessary to manage disputes to closure, tracks and reconciles credits. Read more...

  • Ordering & Provisioning

    Ordering & Provisioning

    Streamline the requesting and ordering of services & equipment, enabling to create and manage orders for all telecom activities: orders, changes, moves, and disconnects (MACD). Read more...

  • Rebilling & Allocations

    Call Rebilling & Allocations

    Provides in the services to monitor and control usage and infrastructure costs, produces exports, interfaces and reports for cost-allocation purposes. Read more...

  • Assurance Management

    Assurance Management

    Automation and auditing of commitments, billing, service inventory, market factors, spend and trend variances, configurations and utilization. Read more...

  • Invoice Management

    Invoice Management

    With a consolidated view of all fixed, mobile and datacom billing, organizations gain the benefits of operational flexibility and process efficiencies that free them to focus on core competencies. Read more...

  • Sourcing Management

    Sourcing Management

    Enables organizations to negotiate prices, terms and conditions for strategic telecom buying on a cyclical basis,  measures contract and supplier performance. Read more...

  • Inventory Management

    Inventory Management

    Clients benefit from technology-driven services that allow Fixed Voice, Mobile Voice and Data and Data Communications inventory to reside in one centralized database. Read more...

Dispute ManagementTEMCare Dispute Management 

The sheer volume of transactions related to Fixed Voice, Mobile Voice and Data and Data Communications services unfortunately lead to billing errors, SLA claims, contract issues, overcharges and many other anomalies that require corrective action and follow up for monetary recoveries.

According to industry analysts, up to 80% of telecom invoices contain billing errors. These errors equate to 3% to 8% in overcharges translating in millions in cost recovery opportunities for large organizations.

Presenting these disputes in a well documented way, understanding the relationship with the operator and the appropriate processes to handle disputes, provide structured follow up till correction and / or recovery requires specialist knowledge provided in TEMCare Dispute Management.

TEMCare Dispute Management opens and tracks billing disputes with vendors; attaches supporting documentation; follows up and engages appropriate contacts and escalates when necessary to manage disputes to closure on customers’ behalf; tracks and reconciles credits.

Large organizations may have hundreds of disputes across multiple operators to manage at any time. Automated dispute management is critical to recover overcharges, enforce billing error credits, claim SLA kick-backs, resolve contract issues and assure elimination of other anomalies. TEMCare Dispute Management applies automated dispute management, making the difficult and time-consuming process to identify, manage, track, and recover telecom invoice errors more manageable.

TEMCare Dispute Management provides detailed status tracking and KPI reporting and business intelligence analytics to provide follow up information to TEM consultants taking care of recovery of credits and refunds.

TEMCare Dispute Management includes: 

  • Management of telecom invoice disputes through the Total Telecom Service Lifecycle Management (TTSLM) processes for Fixed Voice Mobile Voice and Data and Data Communications services
  • High-level and detailed visibility through comprehensive dispute recording
  • Full-pay / short-pay decisions management
  • Detailed status and escalation level tracking to manage disputes to resolution
  • Automated management of any amount of disputes simultaneously
  • Disputes are tracked by operator and organized and categorized down to the account number
  • Creation of multiple disputes for multiple circuits
  • Multiple disputes may be linked together for synchronous tracking overtime
  • Dispute tracking and reporting by type of service, operator, location and other measures
  • Analytics and reporting on open, submitted, or closed disputes
  • Follow up on expected credit date for recoveries, resolution date for other issues
  • Financial accruals management of disputes with matching and posting of credits and refunds against multiple disputes
  • Visibility into open disputes and expected credited amounts allows prioritizing disputes and budgeting of credits and recoveries

Contact us for more information on Dispute Management and other TEMCare services.

TEM Managed Services take out the hassle

In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

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    Customer Success

  • Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research


     
    Go to the Analyst Research Information
    Analyst Research

     

     
  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.