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TEM Managed Services

  • Rebilling & Allocations

    Call Rebilling & Allocations

    Provides in the services to monitor and control usage and infrastructure costs, produces exports, interfaces and reports for cost-allocation purposes. Read more...

  • Assurance Management

    Assurance Management

    Automation and auditing of commitments, billing, service inventory, market factors, spend and trend variances, configurations and utilization. Read more...

  • Sourcing Management

    Sourcing Management

    Enables organizations to negotiate prices, terms and conditions for strategic telecom buying on a cyclical basis,  measures contract and supplier performance. Read more...

  • Inventory Management

    Inventory Management

    Clients benefit from technology-driven services that allow Fixed Voice, Mobile Voice and Data and Data Communications inventory to reside in one centralized database. Read more...

  • Ordering & Provisioning

    Ordering & Provisioning

    Streamline the requesting and ordering of services & equipment, enabling to create and manage orders for all telecom activities: orders, changes, moves, and disconnects (MACD). Read more...

  • Invoice Management

    Invoice Management

    With a consolidated view of all fixed, mobile and datacom billing, organizations gain the benefits of operational flexibility and process efficiencies that free them to focus on core competencies. Read more...

  • Dispute Management

    Dispute Management

    Opens and tracks billing disputes, documents errors, follows up and engages appropriate contacts and escalates when necessary to manage disputes to closure, tracks and reconciles credits. Read more...

  • Business Intelligence

    Business Intelligence

    Empowers you with an unseen level of data access & insight in their telecom environment. This insight brings a quantum leap in your Lifecycle Management performance. Read more...

Rebilling and AllocationsTEMCare Rebilling and Allocations services

TEMCare Call Rebilling and Allocations manage the process of call rebilling and charge-backs as well as service cost allocations for Fixed Voice, Mobile Voice and Data and Data Communications services and provides customers with granular control of communications expenses for all telecom service types.

TEMCare Call Rebilling and Allocations provides in the services to monitor and control usage and infrastructure costs, and produce data exports, interfaces and reports for charge-back and cost-allocation purposes.

  • Easily allocate telecom costs internally or externally
  • Track usage costs by profit and expense centers
  • Chargeback or allocate third party invoices (e.g. cell phones, pagers and calling cards) to the appropriate divisions and departments
  • Bill clients and projects for charges incurred on their behalf

Usage and infrastructure costs available from the TEM applications for rebilling and allocation purposes include:

  • IP telephony costs
  • Private line
  • Mobile usage
  • Wireless usage, device, plan, contract term
  • Conferencing
  • VOIP call detail
  • Calling Cards
  • Cable or DSL Internet connection at employees home
  • PBX
  • Local phone or fax line at employees home
  • Centrex
  • Equipment
  • Call cards
  • RAS usage
  • Service order activity

TEMCare Call Rebilling and Allocations allows automating the information distribution process. The process may include production of rebilling and cost allocation files from the operational TEM environment or cost accounting, management and exception reporting as well as trending, budgeting, and analysis information can be sourced from the business intelligence environment.

Contact us for more information on Rebilling and Allocations services and other TEMCare services.

TEM Managed Services take out the hassle

In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
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    Customer Success

  • Consult TEM Analysts

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    Go to the Analyst Research Information
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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.