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TEMCare: Telecom Expense Management Care

TEMCareTaking care of your Telecom Expenses and TEM Processes

TEMCare is Convergence’s Managed Service offering for Telecom Expense Management Business Process Outsourcing.

Convergence’s TEMCare family of business process outsourcing (BPO) services provides organizations with the visibility and control needed to effectively and efficiently manage fixed voice, mobile voice and data, and data and converged communications throughout their local, national, international or global organization.

TEMCare is built upon Rivermine’s and Convergence Proprietary Technology and delivered through the TEMPOR Portal for MidMarket and Corporate size organizations and through the TEMPOR Enterprise Portal for Large and Global organizations.

TEMCare is comprised of three pre-packaged service packages - Base, Advanced, and Premium and is customizable to the individual needs of each organization.

These packages deliver increasing amounts of BPO functionality and provide in the technology and the outsourced services to help organizations to manage their fixed voice, mobile voice and data and data and converged communications, from invoice capture and processing to complete outsourcing of all telecom lifecycle management activities.

TEMCare Base

TEMCare base comes close to a software-as-a-service offering, but provides comfort in knowing that someone is taking care of the invoice loading, processing and monitoring. TEMCare Base allows organizations to access the TEMPOR or TEMPOR Enterprise portal gateways to the powerful Rivermine and Convergence proprietary TEM automated software solutions but have the resources and knowledge in-house to manage their telecom expense management processes internally.

TEMCare Advanced

Including the TEMCare Base services, TEMCare Advanced provides in an advanced service outsourcing capability and provides in outsourced management of such TEM processes as invoice and inventory management, assurance validation, reporting and business intelligence. This level of business process outsourcing provides in all the advanced processes to manage the telecom environment effectively and proactively while operational day to day tasks remain internally.

TEMCare Premium

TEMCare Premium includes all of the TEMCare Base and Advanced services and is the most complete outsourced solution for the management of an organization’s telecom environment throughout the entire lifecycle, providing Total Telecom Service Lifecycle Management (TTSLM).

TEMCare service packages provide in well defined, SLA backed service programs, are customizable to an organization’s specific needs and can be complemented with Convergence’s TEMSolutions Professional Services to address specific additional TEM requirements.

Contact us for more information about TEMCare Managed Services.

TEM Managed Services take out the hassle

In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

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    Customer Success

  • Consult TEM Analysts

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    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
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    Go to the Analyst Research Information
    Analyst Research

     

     
  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.