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TEMCare

  • TEMCare Base

    TEMCare Base Services 

     TEMCare Base Services provide Fixed Voice, Mobile Voice & Data and Data Communications invoice acquisition and loading with web-based access to TEM apps. Read more...

  • TEMCare Premium

    TEMCare Premium

    Suited to organizations that want a BPO solution that provides complete TEM management. Includes SLA-based service reporting and KPI monitoring.  Read more...

  • TEMCare Advanced

    TEMCare Advanced

    An outsourced solution with complete invoice and inventory management for the organization participating in the Telecom Service Lifecycle Management (TTSLM) processes. Read more...

TEMCare BaseOutsourced TEM application access and basic operations

Convergence’s TEMCare Base Services provide Fixed Voice, Mobile Voice and Data and Data Communications invoice acquisition and loading with web-based access to Convergence’s TAP – Telecom Analytics Platform and/or TMP – Telecom Management Platform (TMP). This service is designed for organizations wanting organization-wide consolidation of billing in a hosted environment and plan to utilize their own personnel to perform all other telecom expense management functions.

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TEMCare Base Services

TEMCare Base Services are delivered in a SaaS type Managed Service, giving access to the TEM team through the TEMPOR or TEMPOR Enterprise Portal to the Rivermine and/or Convergence software and other portal supported applications.

The service provides however also in outsourced invoice management processing, where Convergence operational team takes care of invoice acquisition, loading and monitoring, assurance testing and report production and automated distribution.

The service is well suited to large and global organizations which have knowledgeable resources to internally address most of the Total Telecom Service Lifecycle Management (TTSLM) processes.

TEMCare Base Analytics Services

TEMCare Base Analytics Services are delivered in a SaaS type Managed Service, giving access to the TEM team through the TEMPOR portal to Convergence analytical software and other portal supported applications.

The service is ideally suited to MidMarket and Corporate customers with a TEM focus on business intelligence for visibility and control through exception reporting.

The service provides in outsourced invoice management processing, where Convergence operational team takes care of invoice acquisition, loading and monitoring and report production and automated distribution.

The service is well suited to organizations which have sufficiently knowledgeable resources to internally address most of the Total Telecom Service Lifecycle Management (TTSLM) processes and rely on Convergence to provide them with insight from Business Intelligence.

Optional services

TEMCare Base services are customizable with features form the advanced and premium offering and with TEMSolutions Professional Services as needed during the service term.

Contact us for more information on Convergence TEMCare Base services.

TEM Managed Services take out the hassle

In the current economic climate and for years to come, business executives will remain concerned with managing costs, including runaway Telecom Expenses. Most organisations however don’t have the internal skilled resources waiting to launch a Telecom Expense Management initiative, necessary to contain telecom costs and keep the TEM processes going in a timely matter. Telecommunication expenses may represent 25% to 50% of ICT expenses, yet are escaping cost-containment initiatives due to the growing complexity of Telecom Services. Managing telecom requires highly specialized people, with specific skills and deep industry knowledge that only comes with experience from a large number of TEM projects. Organizations may discover that they don't have the right people or resources to execute their Telecom Expense Management initiative internally, all or in part. The expensive internal operational costs and complex administrative headaches of managing telecommunications bills, service provider relationships and especially rapid growth of mobile and data services are effectively addressed by a TEM initiative. But addressing the resource issue is equally important to assure savings in a quick and sustainable manner. That’s why Convergence provides a comprehensive portfolio of Managed Services to assure managing and optimising of data, voice, and mobile expenses is assured with a minimum of internal resources. Our TEMCare Managed Services, allow you to outsource the repetitive, tactical tasks that support your TEM initiative. We provide TEMCare Managed services for both on premise and Convergence hosted TEM deployments. These SLA based services guarantee unparalleled control and visibility into your organization's telecom spend while maintaining strict security and confidentiality standards. TEMCare Managed Services employ industry best practices, install collaborative processes between your and Convergence's resources and are customizable to your individual needs and outsourcing level required. TEMCare Managed Services take out the hassle of establishing and maintaining your TEM initiative, are carefully tuned to match each client’s needs and budget and focus on results.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
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    check_cc0000_25px and over 150 more

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    Customer Success

  • Consult TEM Analysts

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    Go to the Analyst Research Information
    Analyst Research

     

     
  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.