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Outsourced TEM application access and basic operations
Convergence’s TEMCare Base Services provide Fixed Voice, Mobile Voice and Data and Data Communications invoice acquisition and loading with web-based access to Convergence’s TAP – Telecom Analytics Platform and/or TMP – Telecom Management Platform (TMP). This service is designed for organizations wanting organization-wide consolidation of billing in a hosted environment and plan to utilize their own personnel to perform all other telecom expense management functions.
TEMCare Base Services
TEMCare Base Services are delivered in a SaaS type Managed Service, giving access to the TEM team through the TEMPOR or TEMPOR Enterprise Portal to the Rivermine and/or Convergence software and other portal supported applications.
The service provides however also in outsourced invoice management processing, where Convergence operational team takes care of invoice acquisition, loading and monitoring, assurance testing and report production and automated distribution.
The service is well suited to large and global organizations which have knowledgeable resources to internally address most of the Total Telecom Service Lifecycle Management (TTSLM) processes.
TEMCare Base Analytics Services
TEMCare Base Analytics Services are delivered in a SaaS type Managed Service, giving access to the TEM team through the TEMPOR portal to Convergence analytical software and other portal supported applications.
The service is ideally suited to MidMarket and Corporate customers with a TEM focus on business intelligence for visibility and control through exception reporting.
The service provides in outsourced invoice management processing, where Convergence operational team takes care of invoice acquisition, loading and monitoring and report production and automated distribution.
The service is well suited to organizations which have sufficiently knowledgeable resources to internally address most of the Total Telecom Service Lifecycle Management (TTSLM) processes and rely on Convergence to provide them with insight from Business Intelligence.
Optional services
TEMCare Base services are customizable with features form the advanced and premium offering and with TEMSolutions Professional Services as needed during the service term.
Contact us for more information on Convergence TEMCare Base services.
TEM Managed Services take out the hassle
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy
EMEA Chemical Company
Global BI Software Provider
Large European Bank
National Retailer
Port Services Company
Regional Publisher
and over 150 more
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Aberdeen
AOTMP
EVUA
Forrester
Gartner
IDC
Insight Research
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Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.