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Telecom Expense Management Software and Mobility Support Services

support_250Telecom Expense Management Software and Mobility Support Services

Convergence is committed to give customers an outstanding support experience. Services provided include:

Software Support Services

  • Software User Support Services
  • Software Technical Support Services

Mobile Device Management Support Services

  • Mobility User Support
  • MDM Technical Support

Software Support Services include Software Technical Support Services and Software User Support Services for customers that have Convergence or Rivermine on-premise or hosted deployments as well as on customers subscribed to TEMCare Managed Services. Read more... 

Convergence Mobile Device Managment Services are focused on customers having Convergence MDM on-premise or hosted deployments as well as on customers subscribed to MDM Managed Services. Read more... 

  • Coverage: Monday through Friday, 8 AM to 8 PM (GMT+1), excluding holidays
  • Online support through live chat support function
  • Free web call service to registered users across Europe 

Registered users may use our free call service from anywhere in Europe. Through this service a communication is set up automatically, initiated by Convergence between our customer support center and the registered user. The free call service is strictly personal and available only to individuals entitled to support according to your support agreement.

Support Services keep your TEM processes going

Telecom Expense Management increasingly becomes mission critical for organisations as TEM software now not only supports the invoice validation and expense optimisation processes, but also operational functions such as telecom ordering and provisioning, dispute management, reporting and Mobile Device Management.
Convergence support services assure support availability throughout the technical and business implementation and operations phases, fit to the technical and business user community of our customers. Our support staff provides knowledgeable, timely support for every telecom expense management support request.
Our multilingual support staff provides support solutions via the telephone or online and support is available in English, French, German, Spanish, and Dutch with other languages on demand for select customers.
We assign support contacts in a role to role based model, where technical engineers support the customer’s engineers responsible for on premise deployments and telecom expense management specialists support the business users of both on-demand and on premise software, including the reporting requirements of customer business analysts.
Help Desk Support committed to the rapid resolution of issues is provided through single points of contact for technical users and business users and for individual customer employees for organisations using our Mobile Device Management solutions.
For on premise deployments we provide Remote Administration Support for rapid execution of operational tasks on your telecom expense management applications, including the administrative management of user roles and permission levels, the management of users and operators, and the remote administration of application settings, including security.
The Analyst Support Desk offers remote assistance, guidance and information to support your organization’s management and end-user reporting requirements.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

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    Customer Success

  • Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research


     
    Go to the Analyst Research Information
    Analyst Research

     

     
  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.