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Software User Support Services keep your users happy
Convergence Software User Support Services are focused on customers having Convergence or Rivermine on-premise or hosted deployments as well as on customers subscribed to TEMCare Managed Services.
Convergence offers user support to help you with any software usage related issues and questions to assure your users get the most out of their telecom expense management solution before they affect your organization.
Convergence is committed to customer user satisfaction. Our TEM software solutions and managed services are supported by a dedicated and experienced user support organization – available to answer your questions, solve your application usage questions, and help you ensure that your solution is applied properly.
Our comprehensive software user support services give you access to the experienced TEM specialists you need to resolve issues quickly and with an effective support process to provide all software usage assistance, software questions, and telecommunications related process assistance.
The Software User Support organization delivers:
- Coverage Monday through Friday, 8 AM to 8 PM (GMT+1), excluding holidays
- Ticketing, usage support, and status functions provided both electronically and via phone
- Issue isolation and follow-through, including escalation among three tiers of support
- Online support through live chat support function
- Free web call service to registered users across Europe
Current Customers, contact support at support@ convergence-strategies.com or call +32 (0)2 5349144 or use the free call option anywhere in Europe for registered phone numbers.
For General Questions, email info@ convergence-strategies.com or call +32 (0)2 5349144
Registered users may use our free call service from anywhere in Europe. Through this service a communication is set up automatically, initiated by Convergence between our customer support center and the registered user. The free call service is strictly personal and available only to individuals entitled to support according to your support agreement. The service is accessible from within the TEMPOR and TEMPOR Enterprise Portal as illustrated underneath.
Set up a free support call 
Support Services keep your TEM processes going
Telecom Expense Management increasingly becomes mission critical for organisations as TEM software now not only supports the invoice validation and expense optimisation processes, but also operational functions such as telecom ordering and provisioning, dispute management, reporting and Mobile Device Management.
Convergence support services assure support availability throughout the technical and business implementation and operations phases, fit to the technical and business user community of our customers. Our support staff provides knowledgeable, timely support for every telecom expense management support request.
Our multilingual support staff provides support solutions via the telephone or online and support is available in English, French, German, Spanish, and Dutch with other languages on demand for select customers.
We assign support contacts in a role to role based model, where technical engineers support the customer’s engineers responsible for on premise deployments and telecom expense management specialists support the business users of both on-demand and on premise software, including the reporting requirements of customer business analysts.
Help Desk Support committed to the rapid resolution of issues is provided through single points of contact for technical users and business users and for individual customer employees for organisations using our Mobile Device Management solutions.
For on premise deployments we provide Remote Administration Support for rapid execution of operational tasks on your telecom expense management applications, including the administrative management of user roles and permission levels, the management of users and operators, and the remote administration of application settings, including security.
The Analyst Support Desk offers remote assistance, guidance and information to support your organization’s management and end-user reporting requirements.
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy EMEA Chemical Company Global BI Software Provider Large European Bank National Retailer Port Services Company Regional Publisher and over 150 more -
Aberdeen AOTMP EVUA Forrester Gartner IDC Insight Research -
Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.
Russia - Russian
Portugal - Portuguese
Netherlands - Dutch
Italy - Italian
Spain - Spanish
France - French
Germany - German
US - UK - English
