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Convergence Software

  • TEMOptimizer

    TEMOptimizer

    Front-end solution allowing optimizing expenses and services on a monthly or quarterly basis within applicable tariff plans, inventory and user profiles. Read more...

  • TEMSimulator

    TEMSimulator

    Helps selecting optimum pricing plans for different operators, tariff plans, service offerings, changing profiles, and other variables that determine the final telecom charges. Read more...

  • TEMValidator

    TEMValidator Software

    Checks invoices for accuracy, and create a list of charges and exception information. Exceptions are resolved and noted for future use and accounted for recovery. Read more...

  • TEMExpert

    TEMExpert Business Intelligence

    Lets you track previous spend and usage, capture data from reports and analytics and perform accurate analysis of the health of your organization’s telecom environment. Read more...

  • TEMIntegrator

    TEMIntegrator

    TEMIntegrator addresses the need for rapid integration of invoice data coming from many countries and operators, in as many languages and a variety of formats and produces Intelligent Bills™. Read more...

  • BillIntelligence

    BillIntelligence™

    Addresses the need for central processing, mapping and normalization of invoices coming from many countries, operators, a variety of formats and languages. Read more...

  • TEMAuditor Workbench

    TEMAuditor Workbench

    Leverages our TEMExpert BI software and works as a front end app against the detailed invoice data available in the TEMExpert Data Warehouse. Read more...

TEMAuditor WorkbenchThe driver’s seat to telecom savings

Leveraging the detailed billing data available in Convergence’s TEMExpert business Intelligence software, Convergence performs historical and recurring audits as a service available in the Convergence TEM Solutions Professional Services portfolio.

A telecommunication audit is an assessment of an organizations telecommunication environment. The purposes of a telecommunication audit are to ensure:

  • Validation
  • Security
  • Policy compliance
  • Cost efficiency
  • Service effectiveness
  • Telecommunications support of business objectives

An audit includes all types of telecommunications: fixed voice, mobile voice and data, data communications, video, conferencing, inventory, etc.

In each of these areas, Convergence experts dig deep in the history of your telecom records to uncover billing errors and determine savings opportunities.

Convergence has developed a dedicated audit application, TEMAuditor Workbench to automate the auditing processes and increase the efficiency of telecom auditors.

TEMAuditor Workbench: supports telecom analysts in invoice validation and optimization assignments prior to the deployment of a TEM solution and during recurring deep validation and optimization processes.

TEMAuditor Workbench provides in 4 applications:

  • TEMIntegrator: allows import and/or integration of electronic bills and prototyping for new electronic bills, prior to support in the BillIntelligence™ supported invoice library.
  • TEMValidator: allows validation of invoices against applicable rate plans, inventory and contracts.
  • TEMOptimizer: allows optimization of services within the applicable rate plans, inventory and current user profiles.
  • TEMSimulator: allows simulation of rate plans, including What-If analysis

TEMAuditor Workbench leverages Convergence’s TEMExpert Business Intelligence software and works as a front end application against the detailed invoice data available in the TEMExpert Data Warehouse.

Contact us for more information about Convergence TEMAuditor Workbench

Technology enables TEM

There is no Telecom Expense Management initiative that can do without TEM Technology. Telecom products and services represent a mission-critical support function that will continue to grow more complex in terms of technology, functionality and pricing and require automated management. Telecom Expense Management technology delivers the information you need to manage your telecom spend and avoid unnecessary expenditures with integrated analysis of your inventory, equipment, contracts, vendors and billing. And as TEM has evolved far beyond just checking phone bills, technology becomes ever more important to support people and processes executing TEM business functions. Today, TEM Technology implies an Enterprise Resource Planning (ERP)-type integrated software application that delivers Total Telecom Service Lifecycle Management (TTSLM) for communications resources, a proactive method of managing the internal service delivery and service support processes of your organisation.
That’s why Convergence’s ERP level TEM solution is based on the technology of the world’s most famous provider of TEM technology, Rivermine Software, the result of tens of millions of dollars in development investment. Convergence’s proprietary software enhances and complements Rivermine to address the specific needs of the EMEA market and a geographically dispersed user community. The Convergence TEMPOR and TEMPOR Enterprise portal enable collaboration across geographies, customer teams, telecom suppliers and the Convergence Managed and Professional Services specialists. BillIntelligence normalises, translates and enriches incomplete billing data and TEMExpert Business Intelligence provides dynamic web analytics down to the call detail record level. This technology today brings TEM within reach of any size organization, with any telecom provider, in any language, anywhere.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

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    Customer Success

  • Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research


     
    Go to the Analyst Research Information
    Analyst Research

     

     
  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.