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Rivermine Project ManagerRivermine Project Manager automates Telecom Business Processes

Rivermine for Project Management automates repeatable telecommunications provisioning and business processes.
If your organization conducts multiple and repeatable telecom ordering activities that include complex processes and coordination as part of regular business operations, Rivermine Project Management can help. Perhaps you always need to order and install similar services and equipment such as POTS lines and data lines as part of opening a new location. Or you might always go through a repeatable process for outfitting new employees with personal services such as cell phones, calling cards, and DSL remote connectivity lines.
Regardless of the type of telecom project you have, if it includes a standard set of ordering, design, installation or financial milestones, Rivermine for Project Management can help you automate it, enforce corporate rules and policies, and stay on schedule.
Using the Rivermine Project Module, you can create repeatable ordering methods, define specific project trigger points, and automate subsequent actions throughout the service order project lifecycle. Rivermine for Project Management delivers tools to automatically:

  • Automatically create tasks and assignments to various groups or individuals in the organizations
  • Assign timelines and escalate when schedules are in jeopardy
  • Provide complete visibility to management of the status of all projects and create dynamic status reports
  • Accept requests from other internal corporate systems as well as updating other systems as to the status of various projects
  • Proactively notify users or groups of users when tasks are completed on time, missed, or rescheduled
  • Notify personnel via emails when an action awaits their input, review, approval, etc

Automating these repeatable telecom projects and processes eliminates manual efforts, reduces human error, shortens project cycles, and ensure complete and consistent business processes are observed.

Project Manager Workflow

Figure 1: Project Manager Workflow


Technology enables TEM

There is no Telecom Expense Management initiative that can do without TEM Technology. Telecom products and services represent a mission-critical support function that will continue to grow more complex in terms of technology, functionality and pricing and require automated management. Telecom Expense Management technology delivers the information you need to manage your telecom spend and avoid unnecessary expenditures with integrated analysis of your inventory, equipment, contracts, vendors and billing. And as TEM has evolved far beyond just checking phone bills, technology becomes ever more important to support people and processes executing TEM business functions. Today, TEM Technology implies an Enterprise Resource Planning (ERP)-type integrated software application that delivers Total Telecom Service Lifecycle Management (TTSLM) for communications resources, a proactive method of managing the internal service delivery and service support processes of your organisation.
That’s why Convergence’s ERP level TEM solution is based on the technology of the world’s most famous provider of TEM technology, Rivermine Software, the result of tens of millions of dollars in development investment. Convergence’s proprietary software enhances and complements Rivermine to address the specific needs of the EMEA market and a geographically dispersed user community. The Convergence TEMPOR and TEMPOR Enterprise portal enable collaboration across geographies, customer teams, telecom suppliers and the Convergence Managed and Professional Services specialists. BillIntelligence normalises, translates and enriches incomplete billing data and TEMExpert Business Intelligence provides dynamic web analytics down to the call detail record level. This technology today brings TEM within reach of any size organization, with any telecom provider, in any language, anywhere.

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    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

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