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Rivermine Telco InterfaceConnect directly with service providers electronically with Rivermine’s advanced eBonding Gateways

Rivermine is the first TEM provider to offer comprehensive electronic communications, or eBonding solutions, directly to the carriers. eBonding greatly reduces the resources needed to perform ordering as well as the time-to-order, time-to-install, and the re-keying of data, while giving you visibility into real-time status updates obtained from the carrier.
Rivermine is an official eBonding partner of Verizon Business and AT&T.

VerizonBusiness

Rivermine is proud to be the first TEM provider to offer Verizon Business eBonding solutions.  Rivermine provides integrated order management, ordering status information, and issue management directly with Verizon’s back-office systems.  Check your open, outstanding, completed, or problem Verizon Business service orders with ease, directly through Rivermine. Verizon Business eBonding is available for the following services:

  • Order Status and Management allows you to automate the service request process and manage service provisioning from your desktop. With eBonding for Order Management you can obtain order status for a wide range of services, including provisioning milestones and jeopardy detail. You can submit orders for Verizon in support of all voice and data service products.  Includes flow-through provisioning for high-volume voice products, such as Plain Old Telephone Service (POTS), Centrex, ISDN and data products such as Frame, ATM, VPN, MPLS.
  • Inventory Loading provides access to near-real-time inventory for Verizon Business Inter-exchange Carrier (IXC) circuit details contained in our provisioning and ordering databases. Enables one-time inventory loads and frequent inventory comparisons between Verizon’s system and your Rivermine TEM inventory repository, thereby maintaining a constantly cleansed inventory of record.

Other Carriers

Rivermine is the first TEM provider to enable eBonding in its software platform.  Rivermine makes available an eBonding XML integration layer which can be configured to eBond with other carriers.  EBonding enables:

  • Ordering and Status - Create orders and process MACDs effortlessly through Rivermine.
  • Status Updates and Confirmations – Receive electronic updates on orders submitted to carriers
  • Trouble Management – Create and manage trouble tickets submitted to carriers

Manage disputes and enable secure access to information by your carriers with Telco Interface

 Even if your carrier does not offer eBonding solutions, you can still take advantage of electronic interfacing through Rivermine’s unique Telco Interface.
With this standard interface, you can communicate electronically with suppliers and carriers, including the ability to create electronic service orders, track the provisioning process, and handle billing and trouble ticketing. You can also use the interface to route orders for approval before being submitted electronically.
This automated process ensures complete and accurate orders, service requests, and trouble tickets. It also builds an accurate and comprehensive inventory of assets and services and enables you to more easily measure and manage your providers’ SLA performance.  The Telco Interface processes orders and trouble tickets, converts them to an appropriate format, and delivers them to the specified locations. Electronic orders can be transmitted using industry-standard protocols, including XML.



Telco Interface Diagram

Rivermine provides value added services to enterprise users and carrier account teams alike. For customers, Rivermine enables you to:

  • Present and manage all orders each carrier electronically
  • Consolidate view of orders and inventory by carrier
  • Customize order detail for the type of service being ordered
  • Deliver complete order detail to the desktop of each carrier account team

 What’s more, by providing this functionality to your service providers, you can offload a significant amount of administrative work to their account teams. Carrier account teams can now automatically update order status for all of your transactions. They can also manage all of their open orders in a single view, which means they spend less time on clerical work and more time working on value-add activities and customer service. Account teams can also have a better and more complete perspective of their customers’ order activity, which can help them sell services more effectively.

All order, ticket, or request updates from the carrier systems are delivered back to you, either electronically or by manual update, through the Telco Interface.

Technology enables TEM

There is no Telecom Expense Management initiative that can do without TEM Technology. Telecom products and services represent a mission-critical support function that will continue to grow more complex in terms of technology, functionality and pricing and require automated management. Telecom Expense Management technology delivers the information you need to manage your telecom spend and avoid unnecessary expenditures with integrated analysis of your inventory, equipment, contracts, vendors and billing. And as TEM has evolved far beyond just checking phone bills, technology becomes ever more important to support people and processes executing TEM business functions. Today, TEM Technology implies an Enterprise Resource Planning (ERP)-type integrated software application that delivers Total Telecom Service Lifecycle Management (TTSLM) for communications resources, a proactive method of managing the internal service delivery and service support processes of your organisation.
That’s why Convergence’s ERP level TEM solution is based on the technology of the world’s most famous provider of TEM technology, Rivermine Software, the result of tens of millions of dollars in development investment. Convergence’s proprietary software enhances and complements Rivermine to address the specific needs of the EMEA market and a geographically dispersed user community. The Convergence TEMPOR and TEMPOR Enterprise portal enable collaboration across geographies, customer teams, telecom suppliers and the Convergence Managed and Professional Services specialists. BillIntelligence normalises, translates and enriches incomplete billing data and TEMExpert Business Intelligence provides dynamic web analytics down to the call detail record level. This technology today brings TEM within reach of any size organization, with any telecom provider, in any language, anywhere.

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