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Telecom Expense Management Learning Centre

TEM LearningThe Convergence Telecom Expense Management Learning Center

While already a very pervasive practice with US organizations, Telecom Expense Management is still relatively new to the European market.
Traditionally, optimizing telecom expenses has been executed in Europe by procurement consulting companies and telecom equipment and services suppliers.
The lack of deep industry knowledge and/or the lack of independency results in harvesting only the low hanging fruit, leaving often more than half of the savings potential on the table. And missing out on the business process optimization benefits brought by TEM software is another missed opportunity when focusing only on the financial aspects of TEM.

In some countries local telecom reporting software suppliers have been active for years, but their solutions typically lack internationalization capabilities, scalability and don’t provide the full spectrum of functionality needed.
As many companies now adopt the TEM – Telecom Expense Management term in their marketing portfolio, a lot of confusion is brought into the marketplace.
Organizations seeking to optimize their telecom expenses are faced with hundreds of vendors that provide “telecom expense management” solutions across Europe, which makes it virtually impossible to decide who to work with. 
As the company with the longest heritage of “pure-play” Telecom Expense Management activities we see it as our duty to educate our future customers and provide an experience-based repository of information about the Telecom Expense Management market, best practices, analysts and resources. 

The TEM Learning Center provides resources such as news sources, articles, papers, associations, and a glossary for both fixed, mobile and TEM terms. There is a TEM Knowledge section and a TEM Download section which we invite you to explore.

TEM Knowledge

TEM Downloads

Telecom Expense management is probably one of the last enterprise management areas that has gone largely unaddressed by the large systems management companies like HP, Tivoli (IBM), and Computer Associates.

Several Systems Integrators have partnered with various Telecom Expense Management companies to offer a fixed and mobile management solution but they are mostly after-thoughts. Even telecom operators start to preach the TEM gospel, which is at least counterintuitive.  

Why you should learn more about Telecom Expense Management 

Do any of these Telecom Expense Management (TEM) issues sound familiar? 

  • Managing your telecom expenses is now a priority but you don't know where to start.
  • You have limited visibility into your telecom spending.
  • You think your data network may have too much or too little bandwidth, but don’t know how to optimize it while containing costs.
  • You have no idea where your entire telecom inventory resides.
  • You are trying to manage your telecom expenses via spreadsheets.
  • You think your network is ready for a technology upgrade, but you have no idea what the financial benefits will be.
  • You don't know how many zero-use mobile devices are in your environment and do little mobile management overall.
  • There are pressures to implement VoIP and you need to assess the financial benefits.
  • Your IT organization is struggling to provide mobile management support for your mobile phone users.
  • You try to manage your telecom expenses but the job is just too big due to the myriad of variables and high transaction data volume.

 If these issues resonate with you - you will find value in the information contained in this part of our website.  

What Telecom Expense Management information to look for: 

This part of our website explores Telecom Expense Management issues and areas such as: 

  • What are the relevant Telecom Expense Management issues you can manage?
  • Who are the relevant industry analysts that cover telecom expense management?
  • How do you achieve world-class European-wide or World-Wide provider contracts for mobile communications?
  • What types of Management solutions are available?
  • Where to get TEM training?
  • What is the difference between an on-premise, managed service or business process outsourcing TEM solution?
  • Why outsource your telecom expense management requirements instead of doing TEM in-house?
  • How to manage International telecom spending?
  • Where to look for more information about TEM?
  • What is the meaning of specific TEM or telecom terms?

The information you find on this section of our website will help you understand your choices and hopefully avoid making a mistake that just might cost you your job or at least a lot of missed savings for your organization. 

And if you rather need training or consulting from experienced TEM practitioners, contact us.

Fast Changes in Telecom challenge your knowledge

Changes in corporate telecom happen fast. Organizations now have traditional Fixed Voice communications, VoIP, Mobile Voice and fast growing Mobile Data Services, Conferencing, expanding Fixed and Wireless Data Communications and Internet networks, Internet Video and Audio streaming, Unified Communications and the list goes on. As more telecom services need to be managed, costs need to be contained and workload related to the procure-to-pay process reduced. Consequently, Telecom Expense management becomes more important to organizations and the functional domains covered by TEM are expanding.
Industry information and experience for TEM project and program managers helps you to make the right strategic and tactical decisions for your TEM initiatives.
Convergence provides you with live and on demand webinars, whitepapers, references to analyst research and industry information to help you keep abreast of the latest developments in the TEM industry.
Every organization has however a specific environment and level of maturity regarding telecom management. A strategic consultation by Convergence TEM Business Consultants can bring you guidance and orientation. Our TTSLM – Total Telecom Service Lifecycle Management method will help you to initiate and develop your organization’s TEM initiative from the right starting point with the highest impact. We help you face the challenges brought by a fast changing Telecom landscape and the telecom lifecycle management opportunities brought by TEM solutions and services.

TEM Knowledge

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    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

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Wiki Reference

Wikipedia reference to TEM: Telecom expense management (TEM) is a business approach to managing telecommunication service expenses (voice, data, and wireless) with a combination of software tools and manual auditing. Typical software leverages a telecom carrier's electronic invoice feeds to gain detailed information. Human agents use a combination of software and personal information about the telecommunications industry to compare the available pricing and service options.