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  • Whitepapers

    White Papers on TEM

    A valuable resource when seeking additional information on TEM best practices and solutions. Subjects cover relevant topics for your TEM program. Read more...

  • Topics Library

    TEM Topics Library

    The web is abundant of vendor and expert publications. A lot of valuable information is available from people who aren't in the spotlight. Read more...

  • Analyst Reports

    Analyst Research Reports

    Through research and interaction with both vendors and users of TEM solutions analyst reports cover new developments as they happen. Read more...

  • Webinars

    On Demand Webinars

    Past Webinars are available On-Demand. Our library provides you with the opportunity to learn from industry experts even when you missed the live event. Read more...

Analyst Research and ReportsTelecom Expense Management: Research Reports 

Improving efficiency and productivity in telecom and IT environments is a challenging task and requires up-to-date insight as technologies and best practices evolve. Industry analysts report on the most current issues and topics relevant to managing an organization’s telecom environment. Through research and interaction with both vendors and users of Telecom Expense Management solutions new developments are reported upon as they happen.  

With permission of the authors we provide you with a selection of reports containing actionable information that can help you make better decisions affecting your enterprise telecom environment.

For further insight we encourage you to subscribe to the publications of these specialist and cross-industry knowledge firms.

CFOs' and CIO's Perspectives: A Top-Down View of IT and Telecom Management
An AOTMP Research Report 

This update to AOTMP’s previously published research report examines recent trends and insight on how the worlds of finance and IT view: 

  • Critical management priorities for IT and telecom
  • Top challenges in managing telecom and IT expenses
  • Effective techniques for improving management of telecom and IT expenses 

Click here to download this free report now


Fast Changes in Telecom challenge your knowledge

Changes in corporate telecom happen fast. Organizations now have traditional Fixed Voice communications, VoIP, Mobile Voice and fast growing Mobile Data Services, Conferencing, expanding Fixed and Wireless Data Communications and Internet networks, Internet Video and Audio streaming, Unified Communications and the list goes on. As more telecom services need to be managed, costs need to be contained and workload related to the procure-to-pay process reduced. Consequently, Telecom Expense management becomes more important to organizations and the functional domains covered by TEM are expanding.
Industry information and experience for TEM project and program managers helps you to make the right strategic and tactical decisions for your TEM initiatives.
Convergence provides you with live and on demand webinars, whitepapers, references to analyst research and industry information to help you keep abreast of the latest developments in the TEM industry.
Every organization has however a specific environment and level of maturity regarding telecom management. A strategic consultation by Convergence TEM Business Consultants can bring you guidance and orientation. Our TTSLM – Total Telecom Service Lifecycle Management method will help you to initiate and develop your organization’s TEM initiative from the right starting point with the highest impact. We help you face the challenges brought by a fast changing Telecom landscape and the telecom lifecycle management opportunities brought by TEM solutions and services.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
    check_cc0000_25px Regional Publisher
    check_cc0000_25px and over 150 more

    customer_success
    Customer Success

  • Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research


     
    Go to the Analyst Research Information
    Analyst Research

     

     
  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Wiki Reference

Wikipedia reference to TEM: Telecom expense management (TEM) is a business approach to managing telecommunication service expenses (voice, data, and wireless) with a combination of software tools and manual auditing. Typical software leverages a telecom carrier's electronic invoice feeds to gain detailed information. Human agents use a combination of software and personal information about the telecommunications industry to compare the available pricing and service options.