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Telecom Expense Management KnowledgeTelecom Expense Management Knowledge you can act upon 

Convergence's Telecom Expense Management Knowledge Base is an extensive and growing online resource of telecom financial, operations, and technology management information and resources that will help TEM practitioners in Finance, Procurement, HR, Telecom and IT to increase their understanding of the value of TEM for their organization and help them in their strategic planning to reduce telecom costs, to make the right tactical decisions to improve efficiency in telecom management, and implement the operational processes to support a TEM program. 

TEM Analysts
An overview of Industry Analysts who follow the TEM market and report on trends and best practices from both the TEM customer and TEM provider perspective. Read more...

TEM Tips and Tricks
Telecom Expense Management Tips and Tricks you can apply to your telecom environment. They will help you to reduce expenses and better manage telecom by applying behaviors and management measures with immediate impact. Read more...

TEM Guru
Get answers to questions from customers on not so obvious TEM issues. TEM Guru aggregates knowledge from TEM experts worldwide. Read more...

TEM Training
Improve your TEM skills through training. We deliver via training centers, private facilities, and the Internet, enabling customers to choose when, where, and how they want to receive training programs and learning services. Read more...

The TEM Learning Center provides resources such as news sources, articles, papers, associations, and a glossary for fixed voice, mobile voice and data, data communications and TEM terms. 

If you rather need custom knowledge transfer or consulting from experienced TEM practitioners, with a perspective from your organization’s telecom environment, contact us.

Fast Changes in Telecom challenge your knowledge

Changes in corporate telecom happen fast. Organizations now have traditional Fixed Voice communications, VoIP, Mobile Voice and fast growing Mobile Data Services, Conferencing, expanding Fixed and Wireless Data Communications and Internet networks, Internet Video and Audio streaming, Unified Communications and the list goes on. As more telecom services need to be managed, costs need to be contained and workload related to the procure-to-pay process reduced. Consequently, Telecom Expense management becomes more important to organizations and the functional domains covered by TEM are expanding.
Industry information and experience for TEM project and program managers helps you to make the right strategic and tactical decisions for your TEM initiatives.
Convergence provides you with live and on demand webinars, whitepapers, references to analyst research and industry information to help you keep abreast of the latest developments in the TEM industry.
Every organization has however a specific environment and level of maturity regarding telecom management. A strategic consultation by Convergence TEM Business Consultants can bring you guidance and orientation. Our TTSLM – Total Telecom Service Lifecycle Management method will help you to initiate and develop your organization’s TEM initiative from the right starting point with the highest impact. We help you face the challenges brought by a fast changing Telecom landscape and the telecom lifecycle management opportunities brought by TEM solutions and services.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Convergence Customers

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  • Consult TEM Analysts

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    Analyst Research


  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

    White Papers 
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Wiki Reference

Wikipedia reference to TEM: Telecom expense management (TEM) is a business approach to managing telecommunication service expenses (voice, data, and wireless) with a combination of software tools and manual auditing. Typical software leverages a telecom carrier's electronic invoice feeds to gain detailed information. Human agents use a combination of software and personal information about the telecommunications industry to compare the available pricing and service options.