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Telecom Expense Management Training packed with knowledge
Welcome to the TEM Academy! You are buying into a Telecom Expense Management solution because you want to reduce telecom expenses and improve telecom management processes. To help you get results sooner rather than later, Convergence is providing training programs that empower your TEM staff and end-users to get the most out of your TEM initiative.
Both at the start of the project and throughout our partnership, Convergence’s training programs will empower your team with the knowledge and skills for success. We offer live instructor-led courses with extensive hands-on training workshops, online classes, and web-based self-paced training.
TEM Academy offers 4 training options:
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Live online introductory training sessions
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Online eLearning
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Traditional classroom training
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On-site training
Online introductory training
If you are new to Telecom Expense Management, it may be worthwhile to get an online introduction to one of the introductory sessions:
- Introduction to Telecom Expense Management
- Business Intelligence for TEM intro
- Making the Business Case for TEM.
eLearning
On-demand recorded web courses enable you to learn on your own schedule, at your own pace. Designed by the leading US TEM training institute, more than 50 course titles are available.
Classroom training
A wide range of introductory and advanced telecom expense management courses are held regularly at our training facilities.
Wireless Internet access is available through our guest login. Lunch is provided during day-long classes and refreshments are available during morning and afternoon breaks.
Each student receives a printed and electronic training workbook, designed to reinforce the skills learned in class. After completion of the course, each student is presented with a TEM Academy Certificate of Attendance.
Introductory classes
- Introduction to Telecom Expense Management
- Planning a Telecom Expense Management Program
Advanced classes
Convergence Software Training classes
- Business Intelligence with TEMExpert
Rivermine software training classes
- Rivermine introduction and overview course
- Rivermine Finance Manager course
- Rivermine ordering and inventory management course
- Rivermine Clarity Reporting course
- Rivermine data management course
For pricing and course dates of Introductory and Advanced Classes, please contact us.
Fast Changes in Telecom challenge your knowledge
Changes in corporate telecom happen fast. Organizations now have traditional Fixed Voice communications, VoIP, Mobile Voice and fast growing Mobile Data Services, Conferencing, expanding Fixed and Wireless Data Communications and Internet networks, Internet Video and Audio streaming, Unified Communications and the list goes on. As more telecom services need to be managed, costs need to be contained and workload related to the procure-to-pay process reduced. Consequently, Telecom Expense management becomes more important to organizations and the functional domains covered by TEM are expanding.
Industry information and experience for TEM project and program managers helps you to make the right strategic and tactical decisions for your TEM initiatives.
Convergence provides you with live and on demand webinars, whitepapers, references to analyst research and industry information to help you keep abreast of the latest developments in the TEM industry.
Every organization has however a specific environment and level of maturity regarding telecom management. A strategic consultation by Convergence TEM Business Consultants can bring you guidance and orientation. Our TTSLM – Total Telecom Service Lifecycle Management method will help you to initiate and develop your organization’s TEM initiative from the right starting point with the highest impact. We help you face the challenges brought by a fast changing Telecom landscape and the telecom lifecycle management opportunities brought by TEM solutions and services.
TEM Knowledge
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TEMPOR Enterprise
Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities. -
BIG 4 Consultancy EMEA Chemical Company Global BI Software Provider Large European Bank National Retailer Port Services Company Regional Publisher and over 150 more -
Aberdeen AOTMP EVUA Forrester Gartner IDC Insight Research -
Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.
Read the "What is TEM?" Rivermine primer.
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