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Telecom Expense Management Professional Services

tem_solutions_250Convergence TEMSolutions: Professional Services that reduce your telecom expenses

Telecom Expense Management is a journey, not a destination. Over the lifetime of a TEM initiative, organizations may want to have the choice to a full business process outsourcing, a managed service or an on premise solution with outsourced or in-sourced help from Convergence. Facing this real life reality our services are tailored to fit all customer needs during a TEM journey.
Convergence offers a comprehensive set of software-powered Telecom Expense Management (TEM) professional services called TEMSolutions. Delivered by domain experts leveraging Convergence’s TEM software, the suite of professional and managed services is available individually or bundled together.
This combination of services and software provides corporations, not for profit and government organizations visibility into and control over their telecom spending, and can significantly reduce expenses by quickly addressing specific “pain points” within the telecom environment.
onvergence’s TEMSolutions bridge the gap between traditional outsourcing and TEM software.
Companies previously had to choose between TEM software and a traditional managed service route, but TEMSolutions offer the best of both worlds. Many of our business and government customers are already reaping the benefits from implementing TEMSolutions.  The Convergence TEMSolutions suite includes:


This service measures the savings potential through TEM software and services for your organization. The service may cover all of your telecom spend (ImpactScan) or focus on Voice and Wireless (QuickScan), data communications (NetScan), Telecom Assets (AssetScan) or particular telecom sub domains (InSight). The service provides you with the opportunity assessment and insight in the savings potential from the execution of a TEM initiative prior to starting it.


This comprehensive service combines a team of professionals with decades of experience in audit and dispute management, with Convergence’s TEM software. The historic billing assurance audit identifies, corrects, and collects operator billing errors from past invoices, while the ongoing audit utilizes Convergence’s automated software to detect and report on future errors and provides easy-to-use Dashboards and a Savings Tracker to display results. Customers often save more than 20 percent of their telecom spend through these audit capabilities.


WithTelecom Expense Management providing  the potential to reduce telecom spend by 20% to over 40 percent, this service offers a first important step of expert contract negotiation backed up by performant benchmarking, RFP and reverse auction software to optimize contract terms. TEMSourcing covers fixed voice, mobile, data and infrastructure optimization services. TEMSourcing services include fixed price and incentive based Telecom Tariff Optimization (TTO), Telecom Network Optimization (TNO), Telecom Asset Optimization (TAO) as well as specific services for SME customers (SmartSave).


To establish an accurate telecom infrastructure inventory and set the basis for a comprehensive TEM practice, the TEMInventory demarcation service captures accurate counts of locations, circuits, vendors, and equipment within an organization.


The TEMFoundation service consists of a consolidated fixed and mobile communications inventory creation paired with a comprehensive communications bill audit and optimization. Together these elements enable clients to realize significant, ongoing savings by identifying hidden waste and process inefficiencies and redundancies. The TEMFoundation service is also used to establish a baseline standard prior to entering into carrier contract negotiations. Designed as a virtually cost- and risk-free investment option, the two-part service applies cost savings realized through bill auditing and optimizations to offset the costs of building a comprehensive enterprise-wide communications inventory.


The TEMPolicy service for mobile spending develops an overall mobile policy and procedures. The service defines an organization's preferred carriers, device choices, usage requirements, purchasing procedures and safety policies. An employee mobile policy will improve the level of control on mobile spending. Standard plans and devices and purchase guidelines contribute to reduce out of control mobile spend.


With Business Process Optimization for your Telecom Expense Management processes substantial savings can be obtained by streamlining TEM related management processes for contract and portfolio management, invoicing and bill management, infrastructure and inventory, cost allocation, vendor procurement, call behavior, expense reporting & analytics.

TEMInvoice Processing

This service ensures that invoice data is quickly and accurately entered into the Convergence TEM system. The service handles both electronic and paper invoices and leverages electronic invoice readers to expedite the loading process.


This service gives customers the option to outsource deployment, operations and support for their Convergence TEM software implementation, including all hardware, network access, application and database back-up and restore procedures, system security and software monitoring.  Organizations have the flexibility to deploy TEMSolutions according to their unique business needs. As an example, an organization may start with TEMSourcing to re-negotiate their wireless contracts, and then add more services over time for increased telecom savings.

Alternatively, companies may choose a bundled set of TEMSolutions to achieve a comprehensive, outsourced, TEM managed service for their organization.

TEMSolutions are self-funding your TEM initiative: the telecom savings delivered through services such as TEMAudit, TEMInventory, TEMBPO or TEMSourcing can be used to fund the implementation of a comprehensive TEM solution that automates the full telecom lifecycle and assures a sustainable lower level of your telecom expenditures.

Enabling our clients to better understand, manage and control their enterprise voice, data, and wireless communications expenses is of foremost importance at Convergence.

Whether our clients achieve this by using our hosted or on-premise software alone, through our professional consulting services, or a combination of the two - client satisfaction remains a paramount priority.

This philosophy is at the center of every Convergence activity and will continue to be the bedrock of every present and future client relationship.

Contact us for more information about TEM Solutions.

Professional Services deliver the quick wins to savings

Even with ICT budgets tight, launching a Telecom Expense Management initiative and realizing the cost savings that come with it is never a budget issue. Convergence's Telecom Expense Management Professional Services are one-time services that bring in savings quickly. Our TEMSolutions portfolio of Professional Services provide a strong foundation for Telecom Expense Management and are typically self-funding, some even come with a no-nonsense guarantee and free up budget instead of requiring investments. They help you understand, manage and realize valuable telecom savings and efficiencies and leave budget room to secure an ongoing TEM initiative, bringing in even further savings.
TEMSolutions are an ideal starting point for the organization that needs to define its TEM strategy, wants to get recoveries through validation and audit, optimize its telecom inventory, benchmark rates, renegotiate or RFx contracts, develop and roll out a telecom policy or Business Intelligence based reporting to better manage usage, install or streamline TEM business processes.
TEMsolutions Professional Services are result driven and based on the right combination of the golden triangle of the TEM Concept (Process), TEM Technology (Tools) and TEM Specialists (People). Convergence TEM specialists are experienced professionals, each have at least 15 years of telecom experience with national and international telecom providers and manufacturers. TEMSolutions projects are staffed with experienced professionals who understand operator billing, telecom inventory and services, telecom invoices and how to navigate the relationship with operators. TEMSolutions are based on proven, repeatable processes, applied to your unique environment and customised to your business needs depending where you are in your Telecom and Mobility Lifecycle Management initiative. TEMSolutions Professional Services leverage Convergence proprietary software such as TEMAuditor Workbench, TEMValidator, TEMOptimizer, TEMIntegrator and TEMSimulator, developed specifically for efficiently processing and providing unmatched granular visibility to telecom expenses.

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