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Expense Optimization

  • TEMStrategy

    TEMStrategy Services

    Helps you assess your TEM goals and objectives, documents your requirements, provides in advice on architecture, technologies, services. Read more...

  • TEMRFx

    RFx Services

    Convergence’s RFx method is based on a facts and figures based objective analysis, and assures that even non-financial dimensions of the bid are turned into numbers for straightforward scoring. Read more...

  • TEM Strategic Sourcing

    TEM Strategic Sourcing

    Combines advanced sourcing software solutions with deep domain expertise, extended market intelligence, and a proven telecom strategic sourcing process. Read more...

  • TEM Inventory

    TEM Inventory

    An accurate inventory allows to execute a TEM program efficiently, providing easy reporting and analysis of inventory related information and producing maximum savings. Read more...

  • TEM Auditing Solutions

    TEM Auditing Services

    A telecom audit is self funding and comes with a ROI guarantee of at least 500%. There will be no need to secure additional telecom budget to enter in this service. Read more...

TEM Auditing SolutionsRealize historic credits; reduce future expenses by 10% to over 20%

Auditing their telecom expenses is for many of our customers the first step to test the business case and many benefits brought by  Telecom Expense Management. A logical step because -according to analysts- over 50 % of the telecom invoices customers receive from operators contains billing errors. These errors lead to 3 % to up to 8% of annual telecom expenses in inflated charges. In some cases Convergence has recovered over 20% of annual telecom service costs.
No wonder customers entering into a TEM program want to see this resolved and recover any overcharges that still can be recovered.

Convergence provides in auditing services to realize recoveries and avoid future overcharges.

TEMAudit Service

This comprehensive service combines a team of professionals with decades of experience in audit and dispute management, with Convergence’s TEM software. The historic billing assurance audit identifies, corrects, and collects operator billing errors from past invoices and optimization opportunities, while the ongoing audit utilizes Convergence’s automated software to detect and report on future errors and provides easy-to-use Dashboards and a Savings Tracker to display results. Customers often save more than 20 percent of their telecom spend through these audit capabilities.

Convergence staffs a TEMAudit assignment with an experienced Professional Services team. Organizations that take advantage of our Telecom Auditing experience from over auditing 150 projects experience dramatic reductions of their telecom expenses.

Convergence’s TEMAudit service provides a complete historical audit of services and invoices throughout your organization, including all expenses for Fixed Voice, Mobile Voice and Data and Data Communications and infrastructure to recover refunds and credits for your organization.

Convergence provides your organization with the expertise and audit processes developed through nearly a decade of industry experience.

TEMAudit brings you: 

  • Automated processing of your data in our TEMExpert analytic platform
  • Full auditing down to the individual call level using the TEMValidator front end software to the TEMExpert database
  • Detection of any immediate optimization opportunity using the TEMOptimizer front end software to the TEMExpert database
  • Detection of future optimization opportunity using the TEMSimulator front end software to the TEMExpert database
  • Perform detailed Audit of invoices against contracts, tariffs, and inventories
  • International audit capabilities
  • Access to an exclusive historical library of claims
  • Identify Cost Avoidance opportunities through visibility and improved policy management
  • Benchmark existing rates and terms against best available for similar spend
  • Review services and networks for Optimization (opportunities)
  • Strong subject matter experience
  • A proven track record of audits, negotiations and management with many customers happy to act as a reference
  • In depth knowledge of carrier billing procedures
  • Our telecom auditing services strive to obtain the largest refund possible.
  • Fast results through automation of processing, identifying potential telecom billing errors in a fraction of the time of manual audits
  • Solid interaction with all parties involved during the audit..
  • Convergence can assumes reconciling with service providers to resolve the claims, correct the errors on the billing , secure the maximum refunds possible and realize the future optimizations.
  • Professional attitude in managing the relationship between the operators and the customer
  • No Risk Telecom Audit option available
  • Convergence offers auditing services on a Zero Risk to the customer basis.
  • We are so confident in our abilities to realize refunds and savings that we offer some of our auditing services with a full Zero Cost of Service warranty.

Convergence provides you with strong experience in the execution of Pan-European, Trans-Atlantic and global audit assignments.

Convergence TEMAudit audits telecommunications contracts and associated billing for the telecommunications services annually invoiced to your organization. In addition Convergence audits, where reasonable savings can be forecast, previous years billings up to the limits for which credits can be contractually claimed from the carriers.

C
onvergence has developed a ten (10) step methodology process for our Invoice Audit and telecommunication expense reduction engagements.

A telecom audit is self funding and comes with a minimum ROI guarantee of at least 500%. Being a profitable project by itself, you don’t need to secure additional telecom budget to enter in this service. An audit has even the earning power to fully fund your investment in a TEM solution in the first year.

Contact us for more information on our telecom audit services.

Professional Services deliver the quick wins to savings

Even with ICT budgets tight, launching a Telecom Expense Management initiative and realizing the cost savings that come with it is never a budget issue. Convergence's Telecom Expense Management Professional Services are one-time services that bring in savings quickly. Our TEMSolutions portfolio of Professional Services provide a strong foundation for Telecom Expense Management and are typically self-funding, some even come with a no-nonsense guarantee and free up budget instead of requiring investments. They help you understand, manage and realize valuable telecom savings and efficiencies and leave budget room to secure an ongoing TEM initiative, bringing in even further savings.
TEMSolutions are an ideal starting point for the organization that needs to define its TEM strategy, wants to get recoveries through validation and audit, optimize its telecom inventory, benchmark rates, renegotiate or RFx contracts, develop and roll out a telecom policy or Business Intelligence based reporting to better manage usage, install or streamline TEM business processes.
TEMsolutions Professional Services are result driven and based on the right combination of the golden triangle of the TEM Concept (Process), TEM Technology (Tools) and TEM Specialists (People). Convergence TEM specialists are experienced professionals, each have at least 15 years of telecom experience with national and international telecom providers and manufacturers. TEMSolutions projects are staffed with experienced professionals who understand operator billing, telecom inventory and services, telecom invoices and how to navigate the relationship with operators. TEMSolutions are based on proven, repeatable processes, applied to your unique environment and customised to your business needs depending where you are in your Telecom and Mobility Lifecycle Management initiative. TEMSolutions Professional Services leverage Convergence proprietary software such as TEMAuditor Workbench, TEMValidator, TEMOptimizer, TEMIntegrator and TEMSimulator, developed specifically for efficiently processing and providing unmatched granular visibility to telecom expenses.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
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    Customer Success

  • Consult TEM Analysts

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    Analyst Research

     

     
  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.