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TEM Business Process Optimization

TEM Business ProcessesTEMSolutions Business Process Out-tasking & Optimization Services

Organizations may decide to completely or partially outsource their Telecom Expense Management processes through Convergence TEMCare Managed Services that come in a Base, Advanced and Premium package or they acquire a TEM solution to operate with internal resources.

In both cases they can rely on Convergence for expert help.

Business Process Optimization Services

Business Process Optimization services encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. In addition to the standard offerings we provide, custom BPO consulting is available.


With Business Process Optimization for your Telecom Expense Management processes substantial savings can be obtained by streamlining TEM related management processes for contract and portfolio management, invoicing and bill management, infrastructure and inventory, cost allocation, vendor procurement, call behavior, expense reporting & analytics.


The TEMPolicy service for mobile spending develops an overall mobile policy and procedures. The service defines an organization's preferred carriers, device choices, usage requirements, purchasing procedures and safety policies. An employee mobile policy will improve the level of control on mobile spending. Standard plans and devices and purchase guidelines contribute to reduce out of control mobile spend.

Business Process Out-tasking Services

Customers can out-task some or all of their telecom environment management tasks to Convergence relying on our Business Process Out-tasking Services, assuring tasks are executed on time by experienced TEM staff.


TEMResourcing provides a solution for customers who have a need for temporary or permanent outside staff to manage their telecom environment.  Resources are provided by Convergence to manage your Fixed Voice, Mobile Voice and Data and Data Communications environment. Staff can be deployed on-site or work remotely supervised by the customer or Convergence.  Resourcing services are also a solution during temporary or long term unavailability of internal TEM resources.


These services are remote operational services for customers that want Convergence to provide some or all operational services, and allow secure access to their internal systems from outside. Convergence operations team members execute on a planned basis remote tasks such as TEM systems management, application management, security management, invoice loading, database enrichment tasks, AP / GL data integration, report production and distribution, validation and other operational tasks. TEMOperations services may be extended with TEM business consulting services supporting expense optimization and Active Telecom Management out-tasked services.


Business Intelligence provides insight in your TEM environment. While the reporting and analysis capabilities provided by the Rivermine and Convergence software are extremely powerful and user-friendly, design and production of reports, dashboards, analysis and other Business Intelligence deliverables can be out-tasked to Convergence Business Intelligence specialists with deep TEM knowledge. This service allows you to support management and other users in your organization with custom business intelligence deliverables providing the timely information they need, specific for your organization to improve management of your telecom environment.

Contact us for more information on TEMSolutions Business Process Out-tasking & Optimization Services.

Professional Services deliver the quick wins to savings

Even with ICT budgets tight, launching a Telecom Expense Management initiative and realizing the cost savings that come with it is never a budget issue. Convergence's Telecom Expense Management Professional Services are one-time services that bring in savings quickly. Our TEMSolutions portfolio of Professional Services provide a strong foundation for Telecom Expense Management and are typically self-funding, some even come with a no-nonsense guarantee and free up budget instead of requiring investments. They help you understand, manage and realize valuable telecom savings and efficiencies and leave budget room to secure an ongoing TEM initiative, bringing in even further savings.
TEMSolutions are an ideal starting point for the organization that needs to define its TEM strategy, wants to get recoveries through validation and audit, optimize its telecom inventory, benchmark rates, renegotiate or RFx contracts, develop and roll out a telecom policy or Business Intelligence based reporting to better manage usage, install or streamline TEM business processes.
TEMsolutions Professional Services are result driven and based on the right combination of the golden triangle of the TEM Concept (Process), TEM Technology (Tools) and TEM Specialists (People). Convergence TEM specialists are experienced professionals, each have at least 15 years of telecom experience with national and international telecom providers and manufacturers. TEMSolutions projects are staffed with experienced professionals who understand operator billing, telecom inventory and services, telecom invoices and how to navigate the relationship with operators. TEMSolutions are based on proven, repeatable processes, applied to your unique environment and customised to your business needs depending where you are in your Telecom and Mobility Lifecycle Management initiative. TEMSolutions Professional Services leverage Convergence proprietary software such as TEMAuditor Workbench, TEMValidator, TEMOptimizer, TEMIntegrator and TEMSimulator, developed specifically for efficiently processing and providing unmatched granular visibility to telecom expenses.

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

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Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
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