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TEM Business Processes

  • TEMResourcing

    TEMResourcing Services

    TEMResourcing helps to achieve TEM business goals including timely execution of your TEM operational processes, expense reductions, skilled process and change management. Read more...

  • TEMOperations

    TEMOperations Services

    Combines the best-of-breed on-premise technology with proven business processes and domain expertise required for a successful TEM solution. Read more...

  • TEMPolicy

    TEMPolicy Services

    A telecom policy for fixed and mobile telecom in support of your business objectives: operator and  device choices, usage requirements, purchasing procedures, security, safety policies. Read more...


    TEMBPO Services

    Encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. Read more...

  • TEMReports

    TEMReports Services

    Support management and other users with custom business intelligence for your organization to improve management of your telecom environment. Read more...

TEMBPOTelecom Expense Management Business Process Optimization

TEMBPO is an acronym used for different telecom expense management related processes including Business Process Outsourcing, Business Process Out-tasking and Business Process Optimization.

Convergence provides TEM Business Process Outsourcing services through Convergence’s TEMCare Managed Services that come in a Base, Advanced and Premium package.

TEM Business Process Out-tasking services are available for organizations that acquire a TEM solution to operate with internal resources or hosted by Convergence. Even then, the customer may want to assign operational and TEM business consulting services to Convergence. Such TEM Business Process Out-tasking services are covered by Convergence’s TEMOperations services.

TEMBPO focuses on organizations that do not have an effective TEM process (i.e. people, process and technology coordinated in a best-practices approach) the costs are likely to be significant. Large billing errors can be caused by ineffective visibility to the telecom inventory, process inefficiencies, missing changes to billing, and other fundamental TEM disciplines.

Hence, TEM Business Process Optimization services are independent from whether a company outsources or out-tasks its TEM processes or operates an internal TEM system.

Business Process Optimization services encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. In addition to the standard offerings we provide, custom BPO consulting is available.

TEMBPO Services

With Business Process Optimization for your Telecom Expense Management processes, substantial savings can be obtained by streamlining TEM related management processes for contract and portfolio management, invoicing and bill management, infrastructure and inventory, cost allocation, vendor procurement, call behavior, expense reporting & analytics.

TEMBPO looks at and streamlines the way an organization manages its telecom environment, determines the process, people and tools gaps and drafts recommendations to close those gaps.

Determining in which way an organization should acquire TEM technology may also be part of a TEMBPO assignment.

A TEMBPO assignment analyzes the existing TEM processes, tools and responsibilities, helps you to define the future objectives and works with you on the transition from the existing situation to a best practices approach, including recommendations on organizational structure and responsibilities, technologies and preferred deployment method.

Investing in a TEM software solution alone does not guarantee success. Consider a comparison to personal financial software such as tax software. Your success in completing, filing, and minimizing your tax liability is dependent upon your knowledge of the tax code as well as your ability to apply the software correctly. Furthermore, the tax software that you used last year does not incorporate changes applicable to this year’s returns. The same can be said for TEM software-only solutions; they are as good as the supporting domain expertise and processes implemented by the enterprise.

Convergence’s TEMBPO service provides in the necessary handholding and guidance to make your TEM initiative succesfull, beyond the acquisition of technology.

Organizations may decide to completely or partially outsource their Telecom Expense Management processes through Convergence TEMCare Managed Services that come in a Base, Advanced and Premium package or they acquire a TEM solution to operate with internal resources.

Contact us for more information about TEM Business Process Optimization services.

Professional Services deliver the quick wins to savings

Even with ICT budgets tight, launching a Telecom Expense Management initiative and realizing the cost savings that come with it is never a budget issue. Convergence's Telecom Expense Management Professional Services are one-time services that bring in savings quickly. Our TEMSolutions portfolio of Professional Services provide a strong foundation for Telecom Expense Management and are typically self-funding, some even come with a no-nonsense guarantee and free up budget instead of requiring investments. They help you understand, manage and realize valuable telecom savings and efficiencies and leave budget room to secure an ongoing TEM initiative, bringing in even further savings.
TEMSolutions are an ideal starting point for the organization that needs to define its TEM strategy, wants to get recoveries through validation and audit, optimize its telecom inventory, benchmark rates, renegotiate or RFx contracts, develop and roll out a telecom policy or Business Intelligence based reporting to better manage usage, install or streamline TEM business processes.
TEMsolutions Professional Services are result driven and based on the right combination of the golden triangle of the TEM Concept (Process), TEM Technology (Tools) and TEM Specialists (People). Convergence TEM specialists are experienced professionals, each have at least 15 years of telecom experience with national and international telecom providers and manufacturers. TEMSolutions projects are staffed with experienced professionals who understand operator billing, telecom inventory and services, telecom invoices and how to navigate the relationship with operators. TEMSolutions are based on proven, repeatable processes, applied to your unique environment and customised to your business needs depending where you are in your Telecom and Mobility Lifecycle Management initiative. TEMSolutions Professional Services leverage Convergence proprietary software such as TEMAuditor Workbench, TEMValidator, TEMOptimizer, TEMIntegrator and TEMSimulator, developed specifically for efficiently processing and providing unmatched granular visibility to telecom expenses.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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    World Class Technologies

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

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Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
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