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TEM Business Processes

  • TEMOperations

    TEMOperations Services

    Combines the best-of-breed on-premise technology with proven business processes and domain expertise required for a successful TEM solution. Read more...


    TEMBPO Services

    Encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. Read more...

  • TEMPolicy

    TEMPolicy Services

    A telecom policy for fixed and mobile telecom in support of your business objectives: operator and  device choices, usage requirements, purchasing procedures, security, safety policies. Read more...

  • TEMResourcing

    TEMResourcing Services

    TEMResourcing helps to achieve TEM business goals including timely execution of your TEM operational processes, expense reductions, skilled process and change management. Read more...

  • TEMReports

    TEMReports Services

    Support management and other users with custom business intelligence for your organization to improve management of your telecom environment. Read more...

TEMPolicyA Telecom Policy is an indispensable instrument in your TEM strategy

After validation and optimization, the next important contributing factor to the gains Telecom Expense Management can bring is ATM - Active Telecom Management, where validation and optimization becomes an ongoing process and cost consciousness and employee awareness also help reducing overall costs. Active Telecom Management has the potential to further reduce your telecom expenses by 15% to over 25%.

And beyond costs, the security, compliancy and privacy risks of an increasingly mobile user population become equally important.

How an organizations’ staff uses their telecom devices, especially mobile has a legal impact - both on them and on the organization. In order to mitigate risks and reduce costs, organizations need to communicate best practices rules on device usage, and clearly communicate this to their employees.

Considerations are:

  • Is the device solely for business use? Or do you allow personal use - and if so, is there any limit on this?
  • If you receive itemized bills, are your staff aware of this, and do they realize that you have the numbers of who they called?
  • Have you made your staff aware that the use of hand-held mobile telephones whilst driving is illegal?
  • Have you reminded them about confidentiality issues and the potential problem of their calls being overheard?
  • Have you instructed them that text messages should not be used to spread gossip?
  • Do they know their spending limits?
  • Has your staff been made aware of what factors and behavior allows to reduce expenses?
  • Do they know the penalties for breach of your rules?

 Issuing a telecom policy will make sure that both you and your employees know exactly where you stand. It also will prove invaluable in defending any claims against you where an employee has either used a phone in breach of your rules, or where you have to take disciplinary action against an employee for abusing these.

Convergence’s TEMPolicy service defines an optimized telecom policy for fixed and mobile communications in support of our customers' business objectives including preferred operators, device choices, usage requirements, purchasing procedures, data security, change management and safety policies. And as even the best policy is worthless without enforcement, we help you design and define enforcement rules that ensure compliance throughout the organization.

TEMPolicy considers:

Telecom devices and services usage policies

  • Personal use vs. business use
  • Acceptable usage policy
  • International usage policy
  • Preferred communications methods
  • Privacy rules and supervision

Telecom devices and services access policies

  • Allowed / preferred liability models
  • Entitlement of devices
  • Enrolment into service
  • Device disbursement and recycling

Telecom Expense Management policies

  • Tariff plan optimization
  • Device selection and procurement
  • Call and usage behavior
  • Invoice management and rebilling
  • Cost center / department allocations

Risk Management and compliancy policies

  • Information and business security
  • Safety requirements
  • Security/pass codes
  • Compliancy requirements
  • Legal liability
  • Business/personal use tax implications
  • Misuse of corporate data
  • Damaged, lost, or stolen devices

The TEMPolicy is a Convergence Business Process Optimization service. Business Process Optimization services encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. In addition to the standard offerings we provide, custom BPO consulting is available.

Contact us for more information on the TEMPolicy service.

Professional Services deliver the quick wins to savings

Even with ICT budgets tight, launching a Telecom Expense Management initiative and realizing the cost savings that come with it is never a budget issue. Convergence's Telecom Expense Management Professional Services are one-time services that bring in savings quickly. Our TEMSolutions portfolio of Professional Services provide a strong foundation for Telecom Expense Management and are typically self-funding, some even come with a no-nonsense guarantee and free up budget instead of requiring investments. They help you understand, manage and realize valuable telecom savings and efficiencies and leave budget room to secure an ongoing TEM initiative, bringing in even further savings.
TEMSolutions are an ideal starting point for the organization that needs to define its TEM strategy, wants to get recoveries through validation and audit, optimize its telecom inventory, benchmark rates, renegotiate or RFx contracts, develop and roll out a telecom policy or Business Intelligence based reporting to better manage usage, install or streamline TEM business processes.
TEMsolutions Professional Services are result driven and based on the right combination of the golden triangle of the TEM Concept (Process), TEM Technology (Tools) and TEM Specialists (People). Convergence TEM specialists are experienced professionals, each have at least 15 years of telecom experience with national and international telecom providers and manufacturers. TEMSolutions projects are staffed with experienced professionals who understand operator billing, telecom inventory and services, telecom invoices and how to navigate the relationship with operators. TEMSolutions are based on proven, repeatable processes, applied to your unique environment and customised to your business needs depending where you are in your Telecom and Mobility Lifecycle Management initiative. TEMSolutions Professional Services leverage Convergence proprietary software such as TEMAuditor Workbench, TEMValidator, TEMOptimizer, TEMIntegrator and TEMSimulator, developed specifically for efficiently processing and providing unmatched granular visibility to telecom expenses.

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

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  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

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Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
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