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TEM Business Processes

  • TEMOperations

    TEMOperations Services

    Combines the best-of-breed on-premise technology with proven business processes and domain expertise required for a successful TEM solution. Read more...

  • TEMReports

    TEMReports Services

    Support management and other users with custom business intelligence for your organization to improve management of your telecom environment. Read more...

  • TEMBPO

    TEMBPO Services

    Encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. Read more...

  • TEMResourcing

    TEMResourcing Services

    TEMResourcing helps to achieve TEM business goals including timely execution of your TEM operational processes, expense reductions, skilled process and change management. Read more...

  • TEMPolicy

    TEMPolicy Services

    A telecom policy for fixed and mobile telecom in support of your business objectives: operator and  device choices, usage requirements, purchasing procedures, security, safety policies. Read more...

TEM Reporting SolutionsSurface the golden nuggets in your TEM data with TEMReports Services 

Convergence customers are using Convergence TEMExpert Analytics and Business Intelligence and Rivermine’s powerful Clarity Reporting and Dashboard capabilities to get deep insight in the TEM Management focus areas: 

  • Visibility: Understand and control the detailed and total cost of telecom services, including advanced budgeting and forecasting analytics 
  • Control: Centrally managed telecom inventory and expense allows clients to enforce policies and drive behavior 
  • Optimization: Reduces overall telecom expenses and the number of resources needed to manage expenses and inventory, thus enabling better focus on core business objectives 

While these requirements are extensively supported by standard reports available, there is one certainty with Business Intelligence: each answer to a question raises 10 more questions that your managers and users want to see answered. And gradually building a custom library of Business Intelligence reports and analytics will increase the level of intelligence that becomes accessible as a standard deliverable each month and drive better performance and improve your ability to further reduce costs. 

Also, your requirements may surpass standard reporting: you may want to measure your performance in visibility, control and optimization or monitor specific risks, or use your CDR data as a source of CRM intelligence or you require specific Business Intelligence KPI’s delivered each month to support your company-specific best practices management methods. 

That is where our TEMReports services bring an answer for:      

TEMReports Business Intelligence provides insight in your TEM environment. While the reporting and analysis capabilities provided by the Rivermine and Convergence software are extremely powerful and user-friendly, design and production of reports, dashboards, analysis and other Business Intelligence deliverables can be out-tasked to Convergence Business Intelligence specialists with deep TEM knowledge. This service allows you to support management and other users in your organization with custom business intelligence deliverables providing the timely information they need, specific for your organization to improve management of your telecom environment. 

TEM Business Intelligence consulting and report configuration services support: 

  • Budgeting: apply past telecom trends to quickly give accurate budgeting numbers to the finance department.
  • Risk management: apply and report on standardized processes and document compliance.
  • Forecasting: use forecasting and predictive analytics.
  • Exception reporting: investigate and benchmark inconsistencies in historical data across different vendors.
  • Trend analytics: identify trends in annual telecom expenses and in overall telecom consumption of services.
  • Data mining: find the golden nuggets in your data through deep data mining.
  • KPI’s: Transform your TEM solution into a proactive decision making engine across divisions and geographies.
  • Corporate Policy: Improve workforce productivity at the individual worker level and throughout your workforce through information sharing.
  • Operational intelligence: enable effective sensing, monitoring, management and analysis of your telecom environment.
  • Telecom threat/fraud detection: predict, mitigate or reduce potentially destructive results.
  • Workforce productivity: measure and monitor workforce telecom resource utilization and effectiveness to improve productivity. 

Modern enterprises understand that using data to derive insight requires more than operational reporting and financial roll-ups.

TEM Business Intelligence transforms your TEM data into insight, delivered at the point of need. Information is delivered on demand on the right-time, in formats that enable business managers to act in ways that maximize telecom expense reduction and optimize performance. 

With its strong Business Intelligence background, as the leading TEM provider in Europe providing TEM consulting, TEM systems integration and TEM application services, Convergence has unrivalled experience optimizing your telecom environment and TEM application investments and aligning them to your business requirements. Convergence’s TEM industry expertise, international capabilities, and global TEM experience can help you accelerate TEM implementation time, increase operational productivity, and execute faster on your expense reduction and telecom management objectives. 

Contact us for more information on TEMReports Professional Services

Professional Services deliver the quick wins to savings

Even with ICT budgets tight, launching a Telecom Expense Management initiative and realizing the cost savings that come with it is never a budget issue. Convergence's Telecom Expense Management Professional Services are one-time services that bring in savings quickly. Our TEMSolutions portfolio of Professional Services provide a strong foundation for Telecom Expense Management and are typically self-funding, some even come with a no-nonsense guarantee and free up budget instead of requiring investments. They help you understand, manage and realize valuable telecom savings and efficiencies and leave budget room to secure an ongoing TEM initiative, bringing in even further savings.
TEMSolutions are an ideal starting point for the organization that needs to define its TEM strategy, wants to get recoveries through validation and audit, optimize its telecom inventory, benchmark rates, renegotiate or RFx contracts, develop and roll out a telecom policy or Business Intelligence based reporting to better manage usage, install or streamline TEM business processes.
TEMsolutions Professional Services are result driven and based on the right combination of the golden triangle of the TEM Concept (Process), TEM Technology (Tools) and TEM Specialists (People). Convergence TEM specialists are experienced professionals, each have at least 15 years of telecom experience with national and international telecom providers and manufacturers. TEMSolutions projects are staffed with experienced professionals who understand operator billing, telecom inventory and services, telecom invoices and how to navigate the relationship with operators. TEMSolutions are based on proven, repeatable processes, applied to your unique environment and customised to your business needs depending where you are in your Telecom and Mobility Lifecycle Management initiative. TEMSolutions Professional Services leverage Convergence proprietary software such as TEMAuditor Workbench, TEMValidator, TEMOptimizer, TEMIntegrator and TEMSimulator, developed specifically for efficiently processing and providing unmatched granular visibility to telecom expenses.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
    check_cc0000_25px Port Services Company
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    Customer Success

  • Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research


     
    Go to the Analyst Research Information
    Analyst Research

     

     
  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.