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TEM Business Processes


    TEMBPO Services

    Encompass those services that help organizations develop and implement best practices with regard to the management of their telecom environment. Read more...

  • TEMOperations

    TEMOperations Services

    Combines the best-of-breed on-premise technology with proven business processes and domain expertise required for a successful TEM solution. Read more...

  • TEMReports

    TEMReports Services

    Support management and other users with custom business intelligence for your organization to improve management of your telecom environment. Read more...

  • TEMPolicy

    TEMPolicy Services

    A telecom policy for fixed and mobile telecom in support of your business objectives: operator and  device choices, usage requirements, purchasing procedures, security, safety policies. Read more...

  • TEMResourcing

    TEMResourcing Services

    TEMResourcing helps to achieve TEM business goals including timely execution of your TEM operational processes, expense reductions, skilled process and change management. Read more...

TEMResourcingTEMResourcing provides you with the TEM talent to execute

One of the many challenges that organizations face when it comes to ICT talent is the constant struggle to retain and train application experts with appropriate skills when and where they are needed.

With TEM supporting and transforming critical business processes to reduce costs and improve telecom management processes, ensuring that the TEM applications are managed effectively and continually is critical. With TEM being still a young market, skilled TEM professionals who can deliver quality services to the organization and its management with minimal training are hard to find. While some organizations are comfortable having Convergence manage part of, or their entire TEM application environment with TEMOperations or completely outsourcing it with TEMCare, others seek to augment their in-house skills with external talent who can work under their direction and guidance. Many organizations today seek both the flexibility to obtain resources when and where needed and the ability to be properly staffed for TEM operations or projects that require specialized skills that don’t exist or can’t be leveraged internally.

 TEMResourcing can help you achieve a number of TEM business goals including timely execution of your TEM operational processes, faster expense reductions, skilled process and change management, and avoiding the cost and time required for internal TEM training and TEM skill development.

Convergence TEMResourcing services provide skilled personnel to work under your direction to help you develop, maintain, manage and support your TEM initiative. Our skilled TEM professionals can help you manage fluctuating skill needs, skills gaps and changing staffing needs to meet your aggressive project timelines. Convergence TEM resources work with you on-site or remote, and are certified in the key technologies Convergence supports and/or experienced TEM consultants.


TEMResourcing provides in a solution for customers who have a need for temporary or permanent outside staff to manage their telecom environment.  Resources are provided by Convergence to manage your Fixed Voice, Mobile Voice and Data and Data Communications environment. Staff can be deployed on-site or work remotely supervised by the customer or Convergence.  Resourcing services are also a solution during temporary or long term unavailability of internal TEM resources.

Our Resourcing services include:

  • Contract resourcing - Consultants for short or long-tem TEM positions with defined durations.
  • Technical resourcing – Technical consultants to run your TEM operations on-demand or scheduled for a number of days/hours each month.
  • Expert resourcing – Business Consultants experienced in high impact assignments such as audits, expense optimizations, TEM project and program management
  • Contract-to-hire resourcing - Consultants recruited for defined contract periods with the expectation of conversion to permanent opportunities.
  • Permanent placement resourcing - Candidates recruited for full-time direct placement within your organization.

 Convergence is accustomed to meeting compliance standards, working in remote locations, on short time frames, and recruits specialized and high-level TEM professionals. We qualify every requirement to ensure that we accurately fulfil your needs.

We offer a full spectrum of TEM technology and business consulting disciplines to meet your resource needs including, but not limited to, the following areas of expertise:

  • Telecom expense management and reduction
  • Telecom compliance audit assessment and policy documentation
  • TEM hardware installs, upgrades, and asset management
  • TEM infrastructure design, implementation & support
  • TEM systems and applications technical operations management
  • Fixed Voice, Mobile Voice and Data and Data Communications management
  • Support for IP communications, VoIP design, installation & maintenance
  • Support for messaging & collaboration communication systems
  • Network/System optimization, administration & management
  • TEM Program and project management and implementation management
  • Invoice processing, cost allocation, inventory management, business intelligence management
  • TEM training – applications and processes
  • Wireless expense management
  • Mobile Device Management

As the leading TEM provider in Europe providing TEM consulting, TEM systems integration and TEM application services, Convergence has unrivalled experience optimizing your telecom environment and TEM application investments and aligning them to your business requirements. Convergence’s TEM industry expertise, international capabilities, and global TEM experience can help you accelerate TEM implementation time, increase operational productivity, and execute faster on your expense reduction and telecom management objectives.

Contact us for more information on TEMResourcing Professional Services.

Professional Services deliver the quick wins to savings

Even with ICT budgets tight, launching a Telecom Expense Management initiative and realizing the cost savings that come with it is never a budget issue. Convergence's Telecom Expense Management Professional Services are one-time services that bring in savings quickly. Our TEMSolutions portfolio of Professional Services provide a strong foundation for Telecom Expense Management and are typically self-funding, some even come with a no-nonsense guarantee and free up budget instead of requiring investments. They help you understand, manage and realize valuable telecom savings and efficiencies and leave budget room to secure an ongoing TEM initiative, bringing in even further savings.
TEMSolutions are an ideal starting point for the organization that needs to define its TEM strategy, wants to get recoveries through validation and audit, optimize its telecom inventory, benchmark rates, renegotiate or RFx contracts, develop and roll out a telecom policy or Business Intelligence based reporting to better manage usage, install or streamline TEM business processes.
TEMsolutions Professional Services are result driven and based on the right combination of the golden triangle of the TEM Concept (Process), TEM Technology (Tools) and TEM Specialists (People). Convergence TEM specialists are experienced professionals, each have at least 15 years of telecom experience with national and international telecom providers and manufacturers. TEMSolutions projects are staffed with experienced professionals who understand operator billing, telecom inventory and services, telecom invoices and how to navigate the relationship with operators. TEMSolutions are based on proven, repeatable processes, applied to your unique environment and customised to your business needs depending where you are in your Telecom and Mobility Lifecycle Management initiative. TEMSolutions Professional Services leverage Convergence proprietary software such as TEMAuditor Workbench, TEMValidator, TEMOptimizer, TEMIntegrator and TEMSimulator, developed specifically for efficiently processing and providing unmatched granular visibility to telecom expenses.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

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    Customer Success

  • Consult TEM Analysts

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    Analyst Research


  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.