Implementation Services

Implementing Rivermine/Convergence software

All implementation projects are executed using proprietary implementation methodology which defines the methods and procedures used to plan for, manage, and execute installations for our Customers.

The installation of TEM system can be very beneficial to an organization’s bottom line and needs to be treated as a critical project that the organization undertakes. After all you want to start reducing expenses and streamline processes rather sooner than later.

Generally, there are very few other ICT projects that bring similar direct and measurable benefits as the implementation of the TEM systems. TEM systems are used to reduce expenses and run all telecom environment business processes in an organization. The success or failure of the implementation can be vitally important to both current profits and the future viability of a business. As a result, understanding the processes and phases involved in the implementation of this endeavor can pay major dividends. Convergence applies a phased model for TEM implementation and four distinct phases - preparation and training, transition, performance and usefulness, and maintenance. Each phase has distinct stages.

In this model the software implementation will be executed in five stages: Analysis, Design, Configuration/Development, Testing, and Deployment. These stages may differ from project to project depending on the customer’s need for module functionality and, their business requirements which drive the extent of all design and configuration activities.

Depending on Customer’s business objectives and priorities, the five stages can be executed in a cyclical fashion to deploy functionality, modules and/or data in multiple iterations.

To minimize unexpected outcomes and maximize user adoption upon deployment, several checkpoints are embedded throughout the implementation to validate requirements, design and progress with the core project team. These checkpoints are performed at the conclusion of the Analysis, Design and Testing phases.

In addition, up to four work streams occur in parallel with the five implementation stages depending on the needs of the project. These work streams include: Project Management/Administration, Inventory Build, Training, and Hosting/Technical Environment Setup. Each work stream brings focused attention to specific on-going activities throughout the duration of the project.

It is common knowledge that the success of a project to a large extent is depending on good planning and the allocation of the right people from the customer’s side as well during the different phases of a project.

We want to highlight shortly the different “roles” that will be necessary during the course of the project from the customer’s side.

These “roles” go with a “responsibility” and are expected to fulfill certain “tasks” during the project execution.

Sponsor

The “Sponsor” carries responsibility over the overall quality of the user data as well as over the entire project.

The “Sponsor” has a sufficient level of authority and empowerment to take decisions and to push through any decision that has been made. He may be considered as the “Project Manager of the users”.

User

This individual will be the eventual new user of the new system and/or will be responsible for it. The user is an important role as he/she will take care of the information quality, necessary for the project and will do so at any given time during the project.

The users are interviewed, participate at feedback sessions, collaborate with analysts and developers, and participate to systems testing.

User Management (Steering committee)

The Steering Committee keeps regular meetings where they discuss the progress of the project, based on a Progress Report and/or Project Execution Document.

These documents track the project advancement against the planning, report on the project execution, maintains a list of open issues and steps as well as a list of objectives for the next phase in the project.

Strong involvement and participation of the customer employees is of utmost importance during all phases. Convergence anticipates such dedicated commitment, which will lead to a successful project execution.

Convergence gives you the flexibility to deploy the Rivermine and Convergence software in the way that works best for your organization:

• On-premise: You deploy and manage the solution on-site with the option to in-source remote or on-site management services from Convergence.
• On-demand: Convergence provides all the power of the TEM software solution in a dedicated or shared hosted environment, installed at one of the 200 data centers Convergence has access to world-wide through his hosting partner.
• Hybrid: Your asset database resides on-premise for security purposes, while other portions of the solution are hosted for convenience.
• Migration: Flexibility to start hosted and migrate to on-premise over time to save on long-term costs.

Deployment may also be executed at your systems outsourcing partner your organization works with.

Or you can select one of the TEMCare managed services packages for rapid telecom savings and to better manage your Fixed Voice, Mobile Voice and Data and Data Communications TEM environment, processes and expenses.

Contact us for more detailed information on Convergence TEM Software implementation services.