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TEM infrastructure

  • TEMHosting

    TEMHosting

    The affordable way to outsource deployment, operation, and support for your TEM software implementation to Convergence; up and running fast and at a fixed monthly cost. Read more...

  • TEMOnSite

    TEMOnSite

    Operational services for customers that want Convergence to provide some or all operational services, but do not allow access to their internal systems from outside. Read more...

  • Implementation Services

    Implementation Services

    A TEM software system can be very beneficial to an organization’s bottom line and needs to be treated as a critical project undertaken to increase performance. Read more...

TEMHostingTEM Hosting Services allow you to focus on results

TEMHosting is the ideal and affordable way to outsource deployment, operation, and support for your TEM software implementation to Convergence, to be up and running in the shortest possible time and at a fixed monthly cost.

Service includes hardware hosting, network access, TEM application hosting and database back-up and restore procedures, system security, and monitoring for the TEM software.

TEM Hosting Services features and benefits:

Convergence partners with a global hosting partner, operating over 200 data centers in 23 countries including SAS 70 II certified sites in Europe, the US and ASIA. Our hosting and management services, give you the flexibility to use Convergence administered equipment and avoid the expenses and risks associated with trying to build and manage your own internal environment.

From the hosting data center you have access to a world-class network infrastructure supporting the most demanding security requirements and fit to support the full portfolio of Convergence and Rivermine TEM applications.

With TEM outsourcing customers benefit from the latest technology and support by specialists at a fixed monthly cost. 

  • Release critical corporate bandwidth by hosting your TEM servers externally
  • Concentrate on core TEM objectives and TEM strategic initiatives rather than hosting, infrastructure, and connectivity issues
  • Receive 24-hour monitoring of network and server availability
  • Gain business continuity features that include power and telecommunications connections redundancy
  • Gain direct access to one of the world’s fastest, most expansive, and most scalable IP networks
  • Benefit from global data center management expertise
  • Obtain competitive Service Level Agreements (SLAs) that cover latency, packet delivery, connectivity, and installation
  • Get operations support that has been ISO 9001:2000 certified (BVQI)
  • Benefit from premium IT capabilities and Telco-grade reliability
  • Reduce internal IT efforts and increase availability, performance, and security
  • Control staff and equipment expenses

TEM Hosting services include:

TEM Hardware Hosting

TEM Hardware Hosting speeds up availability of your TEM solution tailored to your needs. The typical setup includes the production system, access to a test environment and redundancy built into the hosting solution.  Backup and security is provided for as specified by the customer’s required procedures.

TEM Application Hosting

TEMHosting services include the deployment, operations and infrastructure for your TEM solutions. Operational services cover support for the production system, test environment and redundant systems.

Hosting Upgrade & Maintenance

Telecom operators tend to release new billing interfaces regularly. Timely update of interfaces, preferably before the data comes in is critical for TEM operations. With TEMHosting interface maintenance is provided for remotely, assuring you bill processing and processing of critical tasks can be executed aligned with the requirements of your internal business processes.

TEM Hosting security

Security is of utmost importance to the business and privacy sensitive information stored in your TEM system database. While inherent extensive security model is achieved in the application layer, extensive security measures are taken at the hardware and platform level and network layers with security methods customized to the selected hosting model and customer requirements.

Convergence gives you the flexibility to deploy the Rivermine and Convergence software in the way that works best for your organization: 

  • On-premise: You deploy and manage the solution on-site with the option to in-source remote or on-site management services from Convergence.
  • On-demand: Convergence provides all the power of the TEM software solution in a dedicated or shared hosted environment, installed at one of the 200 data centers Convergence has access to world-wide through his hosting partner.
  • Hybrid: Your asset database resides on-premise for security purposes, while other portions of the solution are hosted for convenience.
  • Migration: Flexibility to start hosted and migrate to on-premise over time to save on long-term costs.

Deployment may also be executed at your systems outsourcing partner your organization works with.

Or you can select one of the TEMCare managed services packages for rapid telecom savings and to better manage your Fixed Voice, Mobile Voice and Data and Data Communications TEM environment, processes and expenses.

TEM Infrastructure Services provide your organization with expert ICT services to, plan, deploy and operate an on-premise, hosted or hybrid installation of your TEM application. All services are method based following ITIL guidelines and assure best practice consulting and the input of experienced consulting resources. Knowledge and experience transfer empower the customer to get the most of his TEM infrastructure investment.

Contact us for more information about TEMHosting Services.

Professional Services deliver the quick wins to savings

Even with ICT budgets tight, launching a Telecom Expense Management initiative and realizing the cost savings that come with it is never a budget issue. Convergence's Telecom Expense Management Professional Services are one-time services that bring in savings quickly. Our TEMSolutions portfolio of Professional Services provide a strong foundation for Telecom Expense Management and are typically self-funding, some even come with a no-nonsense guarantee and free up budget instead of requiring investments. They help you understand, manage and realize valuable telecom savings and efficiencies and leave budget room to secure an ongoing TEM initiative, bringing in even further savings.
TEMSolutions are an ideal starting point for the organization that needs to define its TEM strategy, wants to get recoveries through validation and audit, optimize its telecom inventory, benchmark rates, renegotiate or RFx contracts, develop and roll out a telecom policy or Business Intelligence based reporting to better manage usage, install or streamline TEM business processes.
TEMsolutions Professional Services are result driven and based on the right combination of the golden triangle of the TEM Concept (Process), TEM Technology (Tools) and TEM Specialists (People). Convergence TEM specialists are experienced professionals, each have at least 15 years of telecom experience with national and international telecom providers and manufacturers. TEMSolutions projects are staffed with experienced professionals who understand operator billing, telecom inventory and services, telecom invoices and how to navigate the relationship with operators. TEMSolutions are based on proven, repeatable processes, applied to your unique environment and customised to your business needs depending where you are in your Telecom and Mobility Lifecycle Management initiative. TEMSolutions Professional Services leverage Convergence proprietary software such as TEMAuditor Workbench, TEMValidator, TEMOptimizer, TEMIntegrator and TEMSimulator, developed specifically for efficiently processing and providing unmatched granular visibility to telecom expenses.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
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    check_cc0000_25px and over 150 more

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    Customer Success

  • Consult TEM Analysts

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    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
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    next_cc0000_25px Insight Research


     
    Go to the Analyst Research Information
    Analyst Research

     

     
  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.


    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.