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TEM infrastructure

  • Implementation Services

    Implementation Services

    A TEM software system can be very beneficial to an organization’s bottom line and needs to be treated as a critical project undertaken to increase performance. Read more...

  • TEMHosting


    The affordable way to outsource deployment, operation, and support for your TEM software implementation to Convergence; up and running fast and at a fixed monthly cost. Read more...

  • TEMOnSite


    Operational services for customers that want Convergence to provide some or all operational services, but do not allow access to their internal systems from outside. Read more...

TEMOnSiteOn Site Services that keep your TEM processes going

TEMOnSite are operational services for customers that want Convergence to provide some or all operational services, but do not allow access to their internal systems from outside. Convergence operations team members execute on a planned basis at your premises.

TEMOnSite services may be extended with TEM business consulting services supporting expense optimization and Active Telecom Management out-tasked services.

TEM operational services include:

  • TEM systems management manages your TEM hardware environment, systems software and middleware
  • TEM application management manages the TEM application(s)
  • Security management manages security for your TEM systems, application(s), users and employees.
  • Invoice loading takes care of the monthly invoice loading
  • Database enrichment tasks: enrichment of billing data to normalize and maximize information usability.
  • AP / GL data integration
  • Data exchange with Information Technology Asset Management (ITAM) software and other systems
  • Report production and automated distribution
  • Validation and other operational tasks to run automated processes

TEM Business Consulting services include:

  • Vendor/Operator communication via email, eBonding, XML and/or EDI
  • Invoice Audit and Validation
  • Inventory and Asset Management
  • Services optimization
  • Dispute management
  • Contract compliance issues handling
  • Support on central repository maintenance of all telecom assets
  • Inventory database maintenance of customer's hierarchical structure, terminology and reporting requirements
  • Procurement and Change Management tasks
  • Provisioning tasks with telecom vendors
  • Support on move, add, change, and disconnect
  • Recommendations on inventory, invoice processing, auditing and business intelligence
  • Business Intelligence
  • Detailed reporting specific to roles and requirements
  • Management of expenses, budgets, vendors, contracts, forecasts

TEMOnSite is a Convergence Telecom Expense Management Infrastructure Service.

Convergence gives you the flexibility to deploy the Rivermine and Convergence software in the way that works best for your organization:

  • On-premise: You deploy and manage the solution on-site with the option to in-source remote or on-site management services from Convergence.
  • On-demand: Convergence provides all the power of the TEM software solution in a dedicated or shared hosted environment, installed at one of the 200 data centers Convergence has access to world-wide through his hosting partner.
  • Hybrid: Your asset database resides on-premise for security purposes, while other portions of the solution are hosted for convenience.
  • Migration: Flexibility to start hosted and migrate to on-premise over time to save on long-term costs.

Deployment may also be executed at your systems outsourcing partner your organization works with.

Or you can select one of the TEMCare managed services packages for rapid telecom savings and to better manage your Fixed Voice, Mobile Voice and Data and Data Communications TEM environment, processes and expenses.

Contact us for more information on TEMOnSite and other TEM services.

Professional Services deliver the quick wins to savings

Even with ICT budgets tight, launching a Telecom Expense Management initiative and realizing the cost savings that come with it is never a budget issue. Convergence's Telecom Expense Management Professional Services are one-time services that bring in savings quickly. Our TEMSolutions portfolio of Professional Services provide a strong foundation for Telecom Expense Management and are typically self-funding, some even come with a no-nonsense guarantee and free up budget instead of requiring investments. They help you understand, manage and realize valuable telecom savings and efficiencies and leave budget room to secure an ongoing TEM initiative, bringing in even further savings.
TEMSolutions are an ideal starting point for the organization that needs to define its TEM strategy, wants to get recoveries through validation and audit, optimize its telecom inventory, benchmark rates, renegotiate or RFx contracts, develop and roll out a telecom policy or Business Intelligence based reporting to better manage usage, install or streamline TEM business processes.
TEMsolutions Professional Services are result driven and based on the right combination of the golden triangle of the TEM Concept (Process), TEM Technology (Tools) and TEM Specialists (People). Convergence TEM specialists are experienced professionals, each have at least 15 years of telecom experience with national and international telecom providers and manufacturers. TEMSolutions projects are staffed with experienced professionals who understand operator billing, telecom inventory and services, telecom invoices and how to navigate the relationship with operators. TEMSolutions are based on proven, repeatable processes, applied to your unique environment and customised to your business needs depending where you are in your Telecom and Mobility Lifecycle Management initiative. TEMSolutions Professional Services leverage Convergence proprietary software such as TEMAuditor Workbench, TEMValidator, TEMOptimizer, TEMIntegrator and TEMSimulator, developed specifically for efficiently processing and providing unmatched granular visibility to telecom expenses.

TEM Knowledge

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  • TEMPOR Enterprise
    Accessible through the TEMPOR and TEMPOR Enterprise TEM Portals, Convergence's BillIntelligence and TEMExpert software, integrated with Rivermine's leading TEM software result in true Global TEM capabilities.

    Leverag World Class Technology 
    World Class Technologies

  • Convergence Customers

    check_cc0000_25px BIG 4 Consultancy
    check_cc0000_25px EMEA Chemical Company
    check_cc0000_25px Global BI Software Provider
    check_cc0000_25px Large European Bank
    check_cc0000_25px National Retailer
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    Customer Success

  • Consult TEM Analysts

    next_cc0000_25px Aberdeen
    next_cc0000_25px AOTMP
    next_cc0000_25px EVUA
    next_cc0000_25px Forrester
    next_cc0000_25px Gartner
    next_cc0000_25px IDC
    next_cc0000_25px Insight Research

    Go to the Analyst Research Information
    Analyst Research


  • Download from the Convergence white paper library to improve your knowledge on best practices in Telecom Expense Management.

    Read the "What is TEM?" Rivermine primer.

    White Papers 
    White Paper Downloads

Attend a Webinar

Attend a Telecom Expense Management focused Webinar or find us at Events across Europe.
Upcoming and the latest webinars and up-to date event information keep you up to date.
Go to the Event section.